Hospitality Service Associate - Courtyard Anaheim Marriott

Towne Park LLC; Anaheim (CA); On-site; USD 48,216,000 - 61,992,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k plan

Job summary

Towne Towne is seeking a Hospitality Service Ambassador to support guest-facing services across hotel areas and partner with multiple departments. The role spans events, resort services, lobby hosting, and VIP club support to ensure a welcoming guest experience from arrival to departure.

Responsibilities include assisting guests, conveying information, delivering items, and maintaining lobby areas while upholding privacy and safety standards. Flexibility for evenings/weekends is expected.

Qualifications

• Education: High school diploma or GED.
• Age: Must be at least 18 and pass background/drug screen.
• Experience: 1–3 months related experience or training.
• Knowledge: Equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system
• Skills: Read/write English; strong verbal and written communication; able to organize and solve problems.
• Hours: Flexible hours including evenings and weekends.
• Autonomy: Able to plan independently and set priorities.

Responsibilities

• Greets guests in lobby and identifies needs.
• Assists guests with directions and inquiries by phone.
• Deliver messages, packages, and items to guest rooms.
• Support events, resort services, VIP club, and restaurant hosting.
• Provide information on room amenities and local attractions.
• Maintain lobby area and equipment.
• Report guest dissatisfaction to account manager.
• Communicate guest needs to departments.
• Follow safety and confidentiality policies.
• Additional duties as assigned.

Skills

Customer service

Communication skills

Independence

Time management

Adaptability

Telephone systems

Education

High school diploma or GED

Tools

Telephones

Two-way radios

Surveillance system

Fire panel

Job description

Hospitality Service Ambassador

SUMMARY The Hospitality Service Ambassador is a multi-service role supporting primarily guest-facing services supporting common areas in a hotel and in partnership with multiple hotel departments. The Hospitality Services Ambassador can support the following functions including events & banquets (non F&B), resort guest services (pool, beach, golf), lobby and front desk, VIP club and restaurant (non F&B) based on hotel needs and requirements. The Hospitality Services Ambassador impacts the guest experience and helps ensure a welcoming service experience from arrival through departure. All duties are to be performed in accordance with property policies, practices, and procedures.

ESSENTIAL FUNCTIONS

• Greets guests within the lobby environment in a friendly manner, identifying needs and fulfilling appropriately.
• Assists visitors with directions, information and other inquiries in person and by phone where required.
• Practices proper client and/or Towne Park etiquette.
• Deliver messages, packages, food, and other items to guest rooms.
• Supporting special event/banquets, resort services (pool, beach, golf), VIP club support, restaurant host.
• Provides guests with information about meeting room amenities (including supplies and available electrical outlet and equipment) and/or amenities of the facility as well as main attractions in the area.
• Maintain and clean the designated lobby station and baggage carts.
• Keep lobby doors and windows clean of handprints when guest traffic is low.
• May support room service deliveries and support hotel restaurants with host and table busing duties, Ensures that guest and business confidentiality is always maintained.
• Communicate guest needs to corresponding departments.
• Report any incidents of guest dissatisfaction to the account manager so that corrective measures may be taken.
• Uses only equipment trained to use and operates all equipment in a safe manner.
• Additional duties as assigned.

QUALIFICATIONS

• Education: High school diploma or general education degree (GED)
• Licensure, Certification, etc.: Must be at least 18 years of age and be able to pass a criminal background and drug screen
• Work Experience: One to three months related experience and/or training; OR equivalent combination of education and experience
• Knowledge: Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system
• Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write correspondence Ability to manage processes, analyze information, and problem solve. Strong verbal and written communication a must; reporting skills, administrative writing skills.
• Ability to work flexible hours, including evenings and weekends as needed
• Ability to work independently to effectively plan and set priorities to accomplish required tasks

WORKING CONDITIONS & PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects. Working Environment The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

BENEFITS

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are also able to enroll in the company’s 401k retirement savings plan.

WORK SCHEDULE

Evening, 4 hour shifts

COMPENSATION

The hourly base pay range for this position is $17 per hour plus tips.

ABOUT TWONETOWN

Towne Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities.

EMPLOYMENT & COMPLIANCE

Towne is an affirmative action, equal opportunity and E-Verify participating employer, and encourage applications from all qualified individuals, including those with disabilities and veterans. Towne will consider for employment qualified applicants with arrest and conviction records. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, please contact our Human Resources Support Center at [e-mail] or [phone]. Towne complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used, the Company’s record retention practices, and rights you may have under the CCPA.

SCOPE Authority to Act

Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility

The employee has control over resources available only.