Hospitality Parking Manager - Seattle, WA

LAZ Parking; Seattle (WA); On-site; USD 44,000 - 48,000; Full time

Job summary

LAZ Parking is seeking a Hospitality Manager to lead the Arctic Club Hotel in Seattle, ensuring financial, operational, safety and service success.

You will supervise Shift Leads and front-line staff, drive revenue while controlling expenses, and uphold safety and service thresholds aligned with client expectations. Experience in hospitality management and team leadership is required.

Qualifications

• Experience in hospitality management or hotel operations.
• Strong leadership and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee financial, operational, safety, and service success at the hotel.
• Manage, schedule, train, and direct Shift Leads and frontline staff.
• Drive revenue while controlling expenses and maintaining safety/service thresholds.
• Ensure compliance with client contracts.

Skills

Leadership

Customer service

Communication

Staff management

Problem solving

Education

Bachelor's Degree

Tools

Microsoft Office

Excel

Word

Job description

**The Details**

Location: Arctic Club Hotel

Pay Rate: $32.00 -$35.00/ Hour

Hours: Monday - Sunday Schedule. Candidate must have open availability for this role.

FLSA Status - Full-Time, Non-Exempt, open availability for this role,Weekends Required

The Spirit of the Position:

TheHospitality Managersupports Regional Management with complete oversight of the financial, operational, safety and service-related success at their hotel.

Principal Job Duties:

• Responsible for the financial, operational, safety and service-related success at their hotel.
• Managing, planning, scheduling, training, and directing the activities of Shift Leads and frontline staff.
• Ensure that increased revenue, controlled expenses, and customer satisfaction is maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
• Additional duties as assigned.

People

• Run/attend daily stand-up meetings. Resume meetings scheduled by client either personally or managed through Supervisors and Shift Leads.
• Ensure LAZ internal stand-up meetings (Pre-Shifts or "Huddles") are held each shift either personally or managed through Supervisors / Shift Leads.
• Management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
• Identify high potential employees to support the organization's continued growth, both within your region and outside.
• Actively participate in the recruiting and onboarding process for prospective employees.
• Ensure all safety initiatives from the National Safety & Training and Hospitality teams are rolled out to new and existing employees.
• Address any and all safety concerns promptly

Product

• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
• Responsible for cultivating client relationships and business retention.
• Implement and complete other projects, programs, and initiatives that may arise from assigned hotel(s).
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.

Profit

• Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.
• Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
• Responsible for ensuring LHIST data is entered daily and accurately.
• Responsible for financial management of location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses.
• Daily, weekly, monthly, and annual financial and operational reports as required.
• Assist with the monitoring, review, and analysis of the market rate structures.
• Responsible for payroll processing; ensuring sign-off of hours in a timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources to ensure proper wage and hour compliance.

Experience:

• Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.
• Previous supervisory or management experience is preferred.
• Valid driver's license required.
• Previous experience working in a fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills:

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Education:

• Bachelor's Degree desired and/or equivalent work experience.

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.