Hospitality Operations Lead

Pantera Capital; Memphis (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

SpaceXAI is seeking an Hospitality Supervisor to lead our hospitality operations and food/beverage services. The role focuses on delivering outstanding guest interactions, staff development, and adherence to food safety standards in a fast‑paced environment.

You will oversee daily operations, coordinate events, train teams, and ensure high quality service across outlets and catering. Strong leadership, communication, and organizational skills are essential.

Qualifications

• Requires leadership experience and ability to manage and develop a team.
• Ability to design and deliver staff trainings and service standards.
• Strong communication and organizational skills are essential.

Responsibilities

• Set and enforce standards for hospitality operations and guest interactions
• Support conceptualization and implementation of new services, offerings, and training programs
• Oversee day‑to‑day operations through one or more food service outlets/catering locations
• Manage direct reports, including hiring, performance evaluations, development opportunities, 1:1 meetings, responsibility assignment, communication facilitation, and feedback documentation
• Assist with organizing and coordinating events, including large onsite/offsite gatherings and catering requests
• Enforce food safety practices and maintain clean, safe workstations
• Coordinate and enhance team time management
• Train staff on customer service expectations, menu knowledge, allergen, and nutritional awareness; create and maintain in‑person and online training materials
• Manage and monitor product quality, consistency, service, menu accuracy, and inventory levels; address issues as needed
• Monitor financial activities, support scheduling, sales data collection/reporting, and other administrative tasks
• Communicate with vendors for orders, deliveries, and product quality issues

Skills

Leadership

Communication

Training

Time management

Problem solving

Attention to detail

Team player

Customer service

Staff coaching

Education

High school diploma or equivalency

Tools

Microsoft Office

Job description

SpaceXAI is seeking an Hospitality Supervisor to lead our hospitality operations and food/beverage services. The role focuses on delivering outstanding guest interactions, staff development, and adherence to food safety standards in a fast‑paced environment.

You will oversee daily operations, coordinate events, train teams, and ensure high quality service across outlets and catering. Strong leadership, communication, and organizational skills are essential.