Hospitality Manager

Autumn Lake Healthcare; Vineland (NJ); On-site; USD 29,000 - 35,000; Part time

Benefits offered by this job

Leadership development

Mentorship

Career growth opportunities

Real difference in lives

Job summary

Autumn Lake Healthcare in Vineland, NJ, seeks a part-time Hospitality Manager to elevate guest experiences through personalized admissions, daily rounding, and meaningful life moments. You will build lasting relationships and coordinate special experiences that restore dignity and comfort to guests and families.

Responsibilities include coordinating care-team collaboration, documenting encounters, and following up post-discharge to ensure ongoing satisfaction. Weekend availability is required.

Qualifications

• Experience in hospitality, hotel, healthcare, concierge, guest relations preferred.
• Strong communication and relationship-building skills.
• Creative thinker who enjoys making someone’s day better.
• Excellent problem-solving abilities.
• Organized and able to manage multiple priorities.
• Comfortable working weekends.
• Positive, proactive personality.

Responsibilities

• Welcome new guests and families through admissions and room orientations.
• Build meaningful relationships through daily rounding and companionship.
• Create customized experiences tailored to each guest's personality and life story.
• Help restore dignity, independence, confidence, and normalcy during recovery.
• Coordinate 'white glove' moments guests and families will remember.
• Anticipate needs and resolve concerns before they become complaints.
• Work with nursing, admissions, therapy, dietary, and leadership teams.
• Support guests from admission through discharge.
• Conduct post-discharge follow-up calls to ensure continued satisfaction.
• Document guest interactions and service recovery efforts.
• Help generate positive reviews through exceptional service.

Skills

People skills

Communication

Creativity

Problem solving

Organization

Weekend availability

Empathy/kindness

Job description

Growth Opportunities Available

This is not your typical customer service job. We believe hospitality is about restoring dignity, building relationships, solving problems, and creating experiences that help people feel like themselves again during challenging times.

Work Schedule

20 hours per week. Weekends required.

What You’ll Do

• Welcome new guests and families through personalized admissions and room orientations.
• Build meaningful relationships through daily rounding and companionship.
• Create custom experiences tailored to each guest’s personality, interests, goals, and life story.
• Help restore dignity, independence, confidence, and a sense of normalcy during recovery.
• Coordinate unique "white glove" moments that guests and families will never forget.
• Anticipate needs and proactively resolve concerns before they become complaints.
• Work closely with nursing, admissions, therapy, dietary, and leadership teams.
• Support guests throughout their recovery journey from admission through discharge.
• Conduct post-discharge follow-up calls to ensure continued satisfaction and success at home.
• Document guest interactions, service recovery efforts, and memorable experiences.
• Help generate positive reviews through exceptional service and genuine relationships.

What Makes This Role Different?

One day you might be helping a guest reconnect with a favorite hobby. The next day you might be organizing a surprise celebration for a recovery milestone.

You could be helping a family navigate a difficult transition, arranging a personalized comfort item, coordinating a meaningful life experience, or simply sitting with someone who needs companionship and encouragement.

No two days are the same. Our Hospitality Managers are empowered to create custom experiences that go far beyond expectations.

What We’re Looking For

• Natural people person with a positive attitude.
• Strong communication and relationship-building skills.
• Hospitality, hotel, healthcare, customer service, concierge, activities, or guest relations experience preferred.
• Creative thinker who enjoys making someone’s day better.
• Strong problem-solving abilities.
• Organized and able to manage multiple priorities.
• Comfortable working weekends.
• Someone who believes small acts of kindness can make a big impact.

Why Join Us?

• $28 per hour.
• Part-time schedule (20 hours per week).
• Leadership development and mentorship.
• Career growth opportunities within a rapidly growing organization.
• Opportunity to make a real difference in people’s lives every day.
• A culture that values creativity, compassion, and service excellence.

More Than Hospitality

We don’t just serve guests. We advocate for them, celebrate them, listen to them, help them maintain dignity, and create personalized experiences that remind people they are more than a diagnosis, a room number, or a patient.

If that sounds like the kind of work that inspires you, we’d love to hear from you.

Apply today and help us redefine hospitality in healthcare.