Hospitality Manager

Atria Senior Living; Matthews (NC); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Paid holidays

PTO

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) employer match

Tuition reimbursement

Job summary

Atria Senior Living in Matthews, NC is seeking a Hospitality Manager to oversee dining room and housekeeping operations, ensuring exceptional service for residents. You will lead the dining and support teams, manage budgets, and coordinate with the Executive Chef and General Manager to deliver a restaurant-style dining experience.

The role requires front-of-house leadership experience, strong customer service, and the ability to guide a team toward high standards of cleanliness and resident

Qualifications

• High School Diploma or GED required; Associates Degree preferred.
• Two years of front-of-house supervision/leadership experience in dining or housekeeping.
• Strong customer service and teamwork orientation.
• Basic computer skills (Word, Excel, Outlook).
• Must have valid driver's license and be able to drive.
• Must complete company training programs.

Responsibilities

• Hire, orient, schedule, train, coach, and counsel dining room and housekeeping staff.
• Lead Sales while Manager on Duty weekly, respond to inquiries, conduct tours, and complete lease signings.
• Answer calls promptly and transfer to appropriate personnel.
• Provide timely feedback and performance management.
• Establish and manage labor and supplies budgets and expenses.
• Schedule staff to match census and budgets; control overtime.
• Provide high levels of customer service and create a restaurant-style dining atmosphere.
• Collaborate with the Executive Chef and GM/Executive Director to maintain resident satisfaction with food and service.
• Review daily menu with residents and staff and coordinate room service.
• Provide quality and compliance leadership; support life/safety rules and inspections.

Skills

Customer service

Team leadership

Budgeting

Staff training

Scheduling

Problem solving

Education

High School Diploma or GED

Associates Degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Overview

We create communities where employees thrive in their work, helping our residents thrive in their homes.

Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including:

• Paid holidays and PTO
• Community employees may receive annual anniversary rewards dependent on classification.
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)

*Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance.

Responsibilities

In the role of Hospitality Manager (HM) you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how important hospitality services are to residents. You direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable and ensure that residents are delighted with their housekeeping services.

• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk-in and scheduled tours with prospective residents or interested parties, and complete lease signing.
• Answer incoming telephone calls promptly and in a welcoming and friendly manner and transfer calls to appropriate personnel.
• Provide timely feedback to the team and consistent performance management.
• Establish and manage labor and supplies budget and expenses.
• Manage schedules in accordance with resident census and budgets and control overtime within prescribed standards.
• Provide high levels of customer service, create a restaurant-style dining atmosphere, and be actively involved in the dining experience.
• Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
• Review the daily menu with residents and staff, coordinating room service delivery where applicable.
• Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
• Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
• Visually confirm that all tables are set according to Company standards.
• Solve issues before they become problems or complaints.
• Act as “Manager on Duty” when the General Manager/Executive Director is not on site.
• May perform other duties as needed and/or assigned.

Qualifications

• High School Diploma or General Education Degree (GED) required. Two (2) year Associates Degree preferred.
• Two (2) years of prior work experience in “front of house” supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Ability to work in a team setting and to provide strong customer service.
• Basic computer skills – Microsoft Word, Excel, Outlook.
• Able to carry a serving tray with at least 4 meals and/or beverages at any given time.
• Able to clean apartments and dining room as needed.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards.
• Must successfully complete all Atria specified training programs.

Salary Range

Range from $52,000.00/yr - $59,800.00/yr, dependent on prior work history and experience