Hospitality Manager

Puttshack; Boston (MA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health/dental/vision coverage options

401(k) matching

Paid parental leave

Associate discounts (FREE mini golf!)

Pet Insurance

Job summary

Puttshack USA invites a Hospitality Manager to oversee a multi‑faceted, high‑volume venue combining dining, games, and tech. You will lead hourly staff, manage schedules, and partner with senior ops leadership to hit venue goals.

We value strong leadership, financial acumen, and a passion for guest experience. The role requires evenings, weekends, and holiday availability and offers a path in a fast‑growing, fun entertainment concept.

Qualifications

• Minimum 2 years of managerial experience in a high‑volume full‑service restaurant.
• Ability to lead and coach teams to achieve objectives.
• Strong communication and conflict resolution skills.
• Demonstrates financial acumen and solid restaurant operations knowledge.
• Tech‑savvy with willingness to learn new systems and tools.
• Flexible availability to work evenings, weekends, and holidays.
• Post‑offer background check required.

Responsibilities

• Oversee 1–2 areas of venue operations including service, bar, reception, game & tech.
• Participate in hiring, training, and developing hourly associates.
• Create, maintain and update associate schedules using weekly and daily forecasts.
• Lead pre‑shift meetings and provide coaching and direction to hourly staff.
• Drive accountability and consistency through constructive feedback.
• Manage guest service issues with a guest‑centric mindset.
• Maintain a safe, secure and healthy work environment and food safety.

Skills

People management

Communication

Financial acumen

Tech savvy

Flexible scheduling

Education

Hospitality degree preferred

ServSafe certification preferred

Tools

POS System

Online Team Member Scheduler

Job description

About Puttshack

Headquartered in Chicago, IL, Puttshack USA opened its first location in 2021 as an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun - and doing something fun - together.

About Puttshack

Headquartered in Chicago, IL, Puttshack USA opened its first location in 2021 as an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun - and doing something fun - together.

Working At Puttshack

At Puttshack, we take fun to the next level. We’re a fast-growing team of talented, hands‑on go-getters who take pride in the work we do - and have a blast doing it. If you’re a mover and shaker who sets the bar high and loves the thrill of building something amazing, you’ll fit right in. We’re always on the lookout for the best people to join our growth journey. We are creative thinkers and even better do‑ers; so if you’re inspired by new ideas and love bringing them to life, then we have the perfect canvas for you!

Our Purpose

is to bring everyone in to play. Puttshack has the power to bring together people of all generations- the experience is inclusive, accessible, and an all-around great time. We are always looking for ways to bring a sense of belonging to our associates and guests alike.

Our Vision

is to be the universal answer to the question, “Where should we get together?” With more than 20 locations (and counting!), we have ambitious growth goals for our organization and are looking to bring the fun to even more cities soon.

Our Mission

is to create lasting memories for people of all generations through a shared, world‑class entertainment experience. With our tech-infused minigolf, upscale food and beverage, and overall dynamic atmosphere, there’s something for everyone to love when they enter our venues.

Position Summary

Reporting into Director of Operations, the Hospitality Manager will help oversee a multi‑faceted high‑volume full‑service restaurant/venue with a game component. Hospitality Managers are responsible for executing exceptional operations during shift execution, from the food we serve to the Guest service we provide in our venue. Manage hourly team members and provide them with leadership and development, while partnering closely with the Director of Operations and Assistant Director of Operations to achieve venue goals and business objectives.

Key Responsibilities

• Oversee 1-2 areas of the venue operations including service, bar, reception, game & tech and/or bar.
• Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives; inspires others to the do the same.
• Effectively operate computer systems including a POS System, Online Team Member Scheduler.
• Manages controllable expenses for their area of responsibility
• Ensure all side work is appropriately assigned and completed
• Ensure collaboration between kitchen and front of house operations

Team Development And Management

• Participate in hiring, training, and developing hourly associates
• Create, maintain and update associate schedules using weekly and daily forecasts.
• Conducts/leads pre-shift meetings to provide daily focus and provide continuous coaching and direction to hourly staff
• Drive accountability and consistency by providing constructive coaching and feedback.

Guest Experience

• Manages Guest Service issues professionally and with a guest centric mindset
• Champion the Puttshack brand by ensuring a consistent and exceptional guest experience

Compliance And Safety

• Maintain a safe, secure and healthy work environment and food safety
• Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and associates.

Required Skills And Experience

• Minimum of 2 years of experience as a manager in a full‑service restaurant; experience within a high‑volume food & beverage, hospitality, and/or social entertainment venue
• Results driven; ability to lead/coach team to achieve business objectives/goals
• Strong communication skills with the ability to resolve conflict and provide direction to your teams
• Demonstrates financial acumen, strong understanding of restaurant operations
• Tech savvy and willingness to learn new systems and tools.
• Flexible availability to work evenings, weekends, and holidays
• This position must pass a post-offer background check

Preferred Skills And Experience

• Preferred certifications including ServSafe and state/local licensing requirements
• Hospitality Degree preferred

Benefits

We have a guest service mindset and treat our associates the same way, offering our full‑time, eligible associates:

• Health/dental/vision coverage options
• 401(k) matching
• Company paid Life and AD&D Insurance
• Voluntary short term and long term Disability Insurance
• Generous PTO, including paid parental leave
• Associate discounts (FREE mini golf!)
• Pet Insurance
• Flex Spending Accounts
• …and more!

Puttshack USA is proud to be an Equal Opportunity Employer. All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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