Hospitality Host: Warm Welcomes & Smooth Seating

Cooper's Hawk Winery and Restaurants; Oak Brook (IL); On-site; USD 20,664,000 - 24,108,000; Full time

Benefits offered by this job

Dining discount

Retail wine discount

Private events discount

Wine tastings

Medical benefits

Dental benefits

Vision benefits

Telehealth

401k match

Paid time off

Flexible schedules

Early pay

Wellness support

Wine and culinary education

Career growth

Rewards program

Referral bonuses

Job summary

Piccolo Buco by Cooper’s Hawk is seeking a Host to set the tone for the guest experience, from warm greetings to smooth table flow and helpful conversations. The role emphasizes Uncompromising Hospitality and ensuring every guest feels personally cared for from arrival to departure.

The position requires the ability to lift up to 40 pounds, work weekends and holidays, and communicate in English. Benefits include discounts, education programs, medical plans, and retirement savings opportunities.

Qualifications

• Genuine love for hospitality and a desire to create unforgettable experiences.
• Comfort in a fast-paced environment with strong multitasking skills.
• Ability to read, write, and understand English.

Responsibilities

• Greet guests with energy and enthusiasm from the first interaction.
• Answer guest phone calls with professionalism and hospitality.
• Follow checklists to set up the host area for a smooth shift.
• Maintain a professional image at all times by adhering to appearance guidelines.
• Keep track of table flow and dining room pacing to deliver an excellent guest experience.
• Adjust seating plans as needed to avoid bottlenecks and wait time surprises.
• Manage special seating requests of guests consistent with table availability.
• Communicate constantly with Managers and Team Members to keep service moving seamlessly.
• Support servers and service assistants when needed to help the team shine.
• Answer questions about food, wine, and experiences with warmth and knowledge.
• Share insights about Barrel Reserve wine during each escort to the table.
• Help with light side work and maintain the entry area so every guest’s first impression is a great one.
• Keep phone etiquette polished and professional when answering calls and handling reservations.

Skills

Hospitality mindset

Customer service

Communication

Multitasking

English literacy

Job description

Piccolo Buco by Cooper’s Hawk is seeking a Host to set the tone for the guest experience, from warm greetings to smooth table flow and helpful conversations. The role emphasizes Uncompromising Hospitality and ensuring every guest feels personally cared for from arrival to departure.

The position requires the ability to lift up to 40 pounds, work weekends and holidays, and communicate in English. Benefits include discounts, education programs, medical plans, and retirement savings opportunities.