Hospitality Hero

Home2 Suites Winter Haven; Winter Haven (FL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401(k) with employer match

Exclusive global hotel discounts

Career growth opportunities across our

Paid volunteer time and lifestyle desc

Job summary

Naples Hotel Group is seeking a Hospitality Hero for a guest-facing role at our Florida property. You will prepare and stock lobby areas, greet guests, assist with special requests, and maintain clean, attractive presentation to enhance each guest's stay.

A friendly demeanor and attention to detail help us deliver hospitality from our family to yours. Responsibilities include stocking, safety compliance, collaborating with departments, and upholding sanitation standards.

Qualifications

• 1–2 years in service, hospitality or similar customer-facing roles preferred.
• Strong verbal communication skills and professional guest interaction.
• Friendly, approachable demeanor focused on guest satisfaction.
• Able to follow written and verbal instructions and service standards.
• Flexible schedule including early mornings, weekends and holidays.
• Basic understanding of safety and sanitation practices.
• Ability to multi-task in a fast-paced, self-managed environment.

Responsibilities

• Prepare and set up area on time, ensure items are displayed and stocked before guest arrival.
• Greet guests warmly and provide assistance in the lobby area.
• Monitor traffic and replenish beverages and supplies while maintaining temperatures.
• Maintain storage, rotation, and health-compliant item handling.
• Ensure cleanliness of lobby areas, utensils, and equipment.
• Label, rotate, and store inventory per company policies.
• Communicate with other departments to resolve guest service needs.
• Report lost and found items according to hotel procedures.
• Adhere to safety protocols, including emergency procedures and key control.
• Complete required safety trainings and report accidents or unsafe conditions.
• Maintain professional appearance per company standards.
• Additional duties may be assigned as needed.

Skills

Hospitality experience

Verbal communication

Friendly demeanor

Follow instructions

Flexible schedule

Sanitation knowledge

Multi-tasking

Job description

As a Hospitality Hero, you play a key role in delivering a warm and welcoming start to our guests' day by preparing, replenishing, and maintaining the hotel’s inventory. You will ensure items are fresh, presented attractively, and stocked consistently, while also keeping the area clean and inviting. With a friendly demeanor and attention to detail, you’ll engage with guests, assist with special requests, and help create a positive experience. You will be focused on optimizing each guest’s stay by living out our company purpose: “hospitality from our family to yours.”

Job Responsibilities:

• Prepare and set up the area on time, ensuring all items are attractively displayed and fully stocked before guest arrival.
• Greet guests warmly and professionally; acknowledge all guests in the lobby area and provide assistance as needed.
• Monitor the traffic regular to ensure, beverages, and supplies are replenished promptly and kept at appropriate temperatures.
• Maintain knowledge of proper storage, temperature requirements, and rotation procedures to ensure compliance with health regulations.
• Recognize quality and appearance, discarding or replacing items that do not meet presentation or safety standards.
• Clear dirty tables and maintain the cleanliness of the lobby area during and after service.
• Remove and dispose of leftover items.
• Clean and maintain areas, utensils, and equipment in compliance with local and company sanitation and safety standards.
• Ensure all inventory is properly labeled, rotated, and stored according to company policies.
• Communicate with other departments to address guest service needs or resolve issues promptly.
• Follow hotel procedures for reporting and turning in lost and found items.
• Adhere to safety and security protocols including emergency procedures, key control, and confidentiality of guest information.
• Complete required safety trainings; report all accidents, injuries, or unsafe conditions to management immediately.
• Must maintain a professional appearance in accordance with company standards.
• Additional responsibilities may be assigned as needed to meet evolving business demands.

Job Qualifications:

• 1–2 years of experience in service, hospitality, or a similar customer-facing role preferred.
• Strong verbal communication skills and the ability to interact professionally with guests and team members.
• Friendly and approachable demeanor with a strong focus on guest satisfaction.
• Ability to follow written and verbal instructions, including handling guidelines and service standards.
• Must be able to work a flexible schedule, including early mornings, weekends, and holidays.
• Basic understanding of safety and sanitation practices.
• Ability to multi-task and stay organized in a fast-paced, self-managed environment.

Physical Demands:

• Must be able to lift, push, pull, or carry up to 50 pounds.
• Requires frequent and sustained standing, walking, bending, reaching, stretching, and lifting throughout the shift.
• Must have manual dexterity to operate tools, handle items, and perform light cleaning duties.
• Ability to maintain focus and attention to detail while working in a fast-paced environment.
• Must be able to work in a variety of physical environments, including hot or cold conditions near equipment or storage areas.

As a family-owned business built on genuine relationships, Naples Hotel Group places immense value on the character and quality of our team. We are dedicated to creating an environment where associates serve each other, our partners, and the community with kindness and respect, working together toward meaningful shared success. Our tight-knit team structure ensures every voice is heard, fostering a collaborative culture rich with opportunities for career advancement and personal development.

Comprehensive Benefits Package for Part-Time Employees

• 401(k) with employer match
• Exclusive global hotel discounts
• Career growth opportunities across our hotel portfolio
• Additional perks including paid volunteer time and lifestyle discounts

Source: Naples Hotel Group