Hospitality & Guest Services Specialist

Focus on the Family; Greenville (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Warehouse Membership Reimbursement

Vacation Time & Vacation Payout

Sick Time

Holidays

Service Awards

Community Service Days

Bookstore Discount

Fitness Center

Medical Plan

Vision Plan

Life Insurance

Disability Insurance

Flexible Spending Accounts

EAP (Employee Assistance Program)

Tuition Reimbursement

Job summary

Focus on the Family’s Hospitality Assistant role supports food service, housekeeping, and guest care at the Focus Marriage Institute in Michigan. The position assists with meal preparation, service, and maintaining a clean, safe hospitality environment for couples and staff.

Qualifications include 1-3 years in food service and certifications in ServSafe and chemical safety, plus a Christ-centered approach consistent with the organization’s values.

Qualifications

• 1-3 years of experience in food service preparation
• Must achieve and maintain Serve Safe Certification and Chemical Training Certification
• Exemplifies Christian faith and adheres to Focus on the Family's standards and faith-based culture

Responsibilities

• Prepares meals from predetermined menus for intensives, getaways, and events
• Serves guests and staff with attention to needs
• Maintains kitchen and hospitality spaces clean daily
• Observes Health Department codes and safety practices
• Maintains ServSafe and chemical safety training
• Performs general housekeeping and laundry as needed
• Other duties as required

Skills

Customer service

Reading & writing

Flexibility

Independent work

Food preparation

Tools

ServSafe Certification

Chemical Training

Job description

You matter. People matter. Hospitality matters. Each person who walks through our doors is thoroughly loved by God, including you. Our Hospitality team works together to provide a welcoming environment where guests feel safe and valued. Whether preparing delicious meals where guests can relax around the table or cleaning a room where they can unwind at the end of a stressful day, everything we do intentionally shows our guests how much we care about them. If you have a heart to serve God by serving others, we would appreciate the opportunity to talk to you.

The Hospitality Assistant position exists to provide stewardship for all aspects of serving couples through food service and housekeeping.

This position may qualify for a hiring bonus.

Essential Duties/Responsibilities:

Food Service:

• Prepares meals from predetermined menus for intensives, getaways, and special events
• Serves, interacts, and is sensitive to the needs of guests and visiting staff
• Maintains cleanliness of kitchen and interior and exterior areas of Hospitality Center daily
• Observes and follows all Health Department Codes
• Maintains ServSafe food manager certification at all times
• Attends and maintains Chemical Training

Housekeeping:

• Maintains exceptional cleanliness of interior and exterior guest lodging spaces; on a daily and weekly basis to include bedrooms, bathrooms, sitting areas, and patios, always following established FMI standards
• Maintains the cleanliness of guest and staff spaces throughout the property, including, administrative offices, counseling rooms, bathrooms, and chapel. General cleaning includes but is not limited to dusting furniture, vacuuming, mopping floors, cleaning windows, stocking amenities, and laundering and placing kitchen, bath, and bed linens
• Is attentive to the condition of the physical property and systems and quickly reports all maintenance concerns to General Manager
• Is sensitive to know when areas are off limits for cleaning due to noise
• Does laundry as needed

Other Duties/Responsibilities:

• Performs other duties as required

Working Environment/Physical Requirements:

• Must be able to pass a Post Offer Prehire Physical exam
• Must be able to lift up to 40lbs
• Must be able to push/pull up to 25lbs
• Must be able to bend and reach above head
• Requires repetitive tasks/motions, good eye-hand-foot coordination, and good manual dexterity
• Frequently requires bending, kneeling, crouching, and reaching
• Some exposure to gases, odors, fumes, cleaning chemicals, bodily waste, dust, and sharp utensils
• Occasional holiday and weekend work is required

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to theStandard of Moral ConductandStatement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned withFOF core values

Knowledge/Experience:

• High school diploma or equivalent
• 1-3 years of experience in food service preparation
• Must achieve and maintain Serve Safe Certification and Chemical Training Certification

Skills, Abilities, and Special Talents/Gifts:

• Strong customer service and people skills
• Ability to read, write, and follow written and verbal instructions
• Flexible in adjusting priorities
• Ability to work independently with little immediate supervision
• Ability to work with various food preparation machines and equipment, sharp knives, and various chemicals

Pay Range: $17.23 to $22.00

Application Materials Required: Cover Letter, Resume/CV

*Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application Materials Instructions:Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount
• Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• EAP (Employee Assistance Program)
• Tuition Reimbursement
• Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

*Temporary employees are not eligible for benefits, except for:

• Sick Time
• Bookstore Discount

• Fitness Center

Tentative Search Timeline:

Posting date: August 15, 2025

Unposting date: ongoing until filled

Posting contact email: [e-mail]