Hospitality & Cultural Programs Specialist

Osage Casino; Lake Ozark (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Osage Casino seeks a Hospitality and Cultural Programs Specialist to create a welcoming, informative environment for visitors and on-site guests. You will manage the facility, short-term rentals, and coffee shop, delivering superior guest services and maintaining exhibits and cultural resources.

The role requires on-site residence, concierge-level service, and collaboration with community partners to enhance visitor experience while ensuring health, safety, and regulatory compliance.

Qualifications

• Must have strong communication and concierge-style guest assistance skills.
• Experience in retail sales is required.
• Read, write, speak, and understand English clearly.
• Ability to work independently and manage multiple responsibilities.

Responsibilities

• Cleans, organizes, and creates a welcoming environment for facilities and coffee shop.
• Prepares and serves food and specialty coffee beverages.
• Greets visitors and provides concierge-level service with local recommendations.
• Ensures audiovisual equipment and facility systems are operational and reports maintenance needs.
• Promotes awareness of cultural, historical, and community resources.
• Collaborates with partners to enhance visitor experience.
• Present educational programs to visitors and groups.

Skills

Strong communication skills

Guest services orientation

Retail sales experience

English proficiency

Education

High School Diploma/GED

Job description

The ideal candidate will reside on-site. The compensation package includes salary and certain housing-related expenses, which together comprise the total gross compensation.

JOB PURPOSE:

The Hospitality and Cultural Programs Specialist is responsible for creating a welcoming, informative, and culturally enriching environment for all visitors and on-site guests. This position ensures the facility and short-term rental apartments are clean, organized, and fully operational while delivering superior guest services. The Specialist promotes awareness of cultural, historical, and community resources through engaging interactions, accurate information sharing, and well-maintained exhibits and artifacts. Responsibilities include preparing and serving food and specialty coffee beverages, maintaining audiovisual and facility equipment, monitoring inventory, and adhering to health and safety standards.

In addition, the Specialist serves as a concierge for guests staying at the facility, providing personalized assistance, local recommendations, and responsive support to ensure a comfortable and memorable experience. Through collaboration with community partners and attention to detail, the Specialist enhances the overall visitor experience and upholds a positive public image. The Specialist will be required to reside on the property to provide consistent oversight, enhanced guest support, and immediate response to operational needs.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

MINIMUM QUALIFICATIONS:

• Must be a minimum of 18 years of age.
• High School Diploma/GED Equivalent required.
• Three (3) years of experience in Hospitality, Tourism, Food & Beverage Services, and/or a cultural facility museum or cultural center required.
• Strong communication skills with the ability to provide concierge-style guest assistance required.
• Experience in retail sales required.
• Basic knowledge of language, cultural, historical, or community resources relevant to the Osage Nation preferred.
• Required to pass a pre-employment drug/alcohol and background screening.
• Required to maintain a valid Driver’s License.
• This employer is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other protected status under the Missouri Human Rights Act or applicable federal law.
• Employment with this organization is at-will and may be terminated by either party at any time, with or without cause or notice.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

COMMUNICATION:

• Greets guest promptly, providing attentive and friendly service.
• Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, and digital signage.

DEPARTMENT OPERATIONS:

• Cleans, organizes, and creates a welcoming environment for short-term rental apartments, building interior, building exterior, coffee shop, restrooms, and shared facilities.
• Prepares and serves food and specialty coffee beverages following established procedures.
• Greets visitors and provides concierge-level service, including local recommendations and personalized assistance.
• Ensures audiovisual equipment and facility systems are operational and report maintenance needs.
• Promotes awareness of cultural, historical, and community resources.
• Regularly reviews local, state, and regional tourism websites to ensure the Visitor Center is accurately listed and to identify updates needed for local information.
• Prepare beverages according to established recipes and quality standards noting guest preferences such as coffee blends, dairy, and sugar ratios.
• Serves beverages and food items efficiently and professionally.
• Processes guest payments, including cash and credit card transactions, accurately and securely.
• Ensures coffee shop is stocked with an adequate supply of clean mugs, plates, and utensils throughout shift.
• Monitors brewing and kitchen equipment to ensure proper operation and report maintenance issues as needed.
• Follows and adheres to all health, safety, and sanitation regulations.
• Monitor inventory and coordinate procurement of necessary supplies.
• Collaborate with community leaders, local businesses, and partners to enhance visitor experience.
• Present historical or educational programs to visitors and groups.
• Performs all other related and compatible duties as assigned.

GUEST SERVICE:

• Provides excellent internal and external guest services, always treating internal and external guests with courtesy and consideration.
• Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must be willing and able to reside on property as a condition of employment.
• Ability to work independently, take initiative, and manage multiple responsibilities.
• Read, write, speak, and understand the English language. Read Company or departmental reports, newsletters, and documents.
• Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.)
• Protect the Company’s value by keeping information confidential.
• Perform assigned tasks under limited supervision. Follow written and verbal instructions.
• Prepare written reports and correspondence as required.
• Work well alone or within a team.
• Utilize MS Office products at basic (create new documents, open/edit existing documents) to intermediate (import/export data, create templates) skill level.
• Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities.
• See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests.
• Respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
• Travel locally, regionally, or out-of-state as needed.
• Maintain physical condition and stamina appropriate to perform assigned duties.
• Update job knowledge by participating in educational opportunities; professional organizations; attending expos/conventions; and developing/maintaining professional and personal networks.

PHYSICAL DEMANDS:

• The employee is regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls.
• Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties.
• Ability to use hands to finger, handle, or feel.
• Ability to use arms to reach and lift above shoulders.
• Must have normal auditory and good verbal communication.
• Ability to lift, drag, push, or pull up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

REGULATORY COMPLIANCE:

• Follows all federal, state, and local occupational safety and health regulations (OSHA standards).
• Complies with food safety, sanitation, and hygiene regulations when preparing or serving food and beverages.
• Maintains a safe environment for guests, staff, and business partners reporting hazards promptly.
• Complies with applicable advertising and marketing laws, avoiding false or misleading statements.

WORK ENVIRONMENT:

• Work is typically performed within a visitor center, and short-term rental facility.
• Work is performed with frequent interaction with the public.
• Evening and weekend shifts, extended hours, and irregular shifts may be required. Ability to work nights and weekends required.
• The noise level in the work environment is low to moderate.
• The employee may be exposed to blood/bodily fluids.
• The employee may be exposed to chemicals and hazardous material.
• The employee may be exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands.