Hospitality Clerk

SEARHC; Sitka (AK); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Retirement plan

Life insurance

Long-term disability

Job summary

SEARHC in Alaska is hiring a Hotel Front Desk Agent to greet guests, manage check-ins/outs, handle reservations, and coordinate airport transportation, ensuring a welcoming experience.

The role requires a high school diploma, Alaska driver's license, and prior customer service or hospitality experience; you will work evenings, weekends, and holidays with a focus on safety and professional service.

Qualifications

• High school diploma or equivalent required; hospitality training preferred.
• Alaska driver’s license with clean driving record.
• Previous customer service or hospitality experience preferred.

Responsibilities

• Greet guests warmly and check in/out accurately.
• Manage reservations and room changes in the PMS.
• Arrange staff travel and airport transportation.
• Operate shuttle and ensure safety.
• Assist guests with luggage.

Skills

Customer service

Hospitality

Computer skills

Multitasking

Luggage assistance

Safety awareness

Education

High school diploma or equivalent

Hospitality training

Associate degree

Tools

Reservation systems

Job description

Pay Range:$25.00 - $25.47The Hotel Front Desk Agent is the first point of contact for guests and plays a key role in delivering exceptional customer service. This position is responsible for managing check-ins and check-outs, handling guest inquiries, processing staff travel arrangements, coordinating airport transportation, and ensuring a smooth and welcoming experience throughout the guest stay.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

SEARHC

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Greet guests warmly and professionally upon arrival.
• Perform check-in and check-out procedures efficiently and accurately.
• Manage room reservations, cancellations, and modifications using the property management system.
• Respond to guest inquiries, requests, and complaints in a timely and courteous manner.
• Provide information about hotel services, amenities, and local attractions.
• Handle payments, issue room keys, and maintain accurate guest account records.
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
• Maintain a clean and organized front desk area.
• Follow all hotel policies, procedures, and safety standards.
• Process and manage staff travel ticket arrangements, including coordinating bookings and providing after-hours support to travelers.
• Operate the hotel shuttle safely and courteously to transport guests and employees to and from the airport and approved destinations.
• Conduct timely airport pickups and drop-offs while maintaining transportation logs and schedules.
• Assist guests with loading and unloading luggage.
• Perform routine vehicle inspections and report maintenance or safety concerns.
• Ensure shuttle vehicles remain clean and presentable.
• Coordinate transportation requests with front desk operations.
• Comply with all traffic laws and vehicle safety requirements.
• Flexibility to work evenings, weekends, and holidays
• Strong commitment to guest service, safety, and professionalism
• Professional appearance and demeanor

Additional Details:

Education,

Certifications, and Licenses Required

High school diploma or equivalent required; associate degree or hospitality training preferred

Alaska Driver’s License with clean driving record.

Experience Required

Previous customer service or hospitality experience preferred

Knowledge of

local roads, airport procedures, and area attractions preferred

Skills in

Operating a computer utilizing a variety of software applications.

Problem solving and communicating issues as they arise to the supervisor.

Ability to

Safely operate passenger vans or shuttle vehicles in varying weather and road conditions

Assist with luggage and lift up to 50 lbs.

Multitask and remain calm under pressure

Computer

Skills

Proficiency with computers and reservation systems

Position Information:

Work Shift:OT 10/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!