Hospitality Associate

Kasa; Dallas (TX); On-site; USD 20,664 - 28,929; Full time

Job summary

Kasa in Dallas is seeking a Hospitality Associate to be the heart of our onsite guest experience at The Clyde. You will combine face-to-face hospitality with digital tools to ensure a smooth guest journey and coordinate with the Guest Experience and Property Operations teams.

Responsibilities include welcoming guests, offering local recommendations, coordinating events, and performing quality checks on common areas.

Qualifications

• Minimum of 2 years in hospitality, or 2 years in customer service.
• At least 1 year in guest service roles.
• Strong tech affinity with willingness to learn new systems and platforms.
• Availability for varied shifts including afternoons, evenings, weekends and holidays.
• Access to reliable transportation.
• Able to lift items up to 50 pounds.
• Excellent communication and organizational skills.

Responsibilities

• Greet and assist guests, check-in support, and address immediate needs or special requests.
• Provide guests with local recommendations and insights for The Clyde.
• Maintain common areas and complete quality checks using Safety Culture after each cleaning.
• Prepare for upcoming arrivals and coordinate guest engagement events with housekeeping and maintenance.
• Address guest requests and troubleshoot issues via Breezeway; resolve live guest problems.

Skills

Hospitality experience

Guest service

Tech-savvy

Flexibility

Transportation

Physical ability

Communication skills

Organizational skills

Tools

Breezeway

Slack

Kustomer

Job description

The Role

Join our Dallas Hospitality Team as a Hospitality Associate where you will be the heart of our onsite‑guest experience. This dynamic role combines physical presence with digital prowess, making you a key figure at Downtown Dallas. Reporting to the Operations Manager, you'll work closely with both the Guest Experience and the Property Operations team.

About the Team

Be a part of our South Portfolio Operations, a team passionate about delivering seamless experiences for our guests. Our team members at Kasa are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high‑quality standards to ensure that our guests love their experience while staying with Kasa.

Day in the life of a Kasa Hospitality Associate

Guest Experience

• Welcoming and Assisting Guests: Be the first point of contact for guests, assisting with check‑in, and addressing their immediate needs or special requests.
• Local Expertise: Provide guests with personalized local recommendations and insights, enhancing their overall experience at The Clyde.

Operational Responsibilities

• Quality Assurance and Property Upkeep: Maintain the common areas, such as coffee stations and concierge closets, to ensure they are well‑stocked and presentable. Perform quality checks using our TechTool 'Safety Culture' after each clean to uphold our high‑quality standards.
• Readiness and Event Planning: Prepare for upcoming guest arrivals and organize guest engagement events, coordinating with housekeeping and maintenance teams.
• Guest Requests & Troubleshooting: Promptly address and resolve guest requests received through our Task Management Tool 'Breezeway.' Additionally, address any live guest issues, such as cleanliness, technical, or operational challenges.

Communication and Collaboration

• Team Coordination: Maintain seamless communication with the remote Guest Experience team via tools like Slack and Kustomer, ensuring any guest issues are swiftly resolved.
• Emergency Handling: Be equipped to tackle emergency situations such as lockouts or urgent guest requests, showcasing your problem‑solving abilities.

Experience

• Hospitality Expertise: Minimum of 2 years of experience in hospitality. Alternatively, if you have less hospitality experience, a minimum of 2 years in customer service is required.
• Guest Service Skills: At least 1 year of experience in guest service roles.
• Tech‑Savvy: A strong affinity for technology, with previous experience in tech‑related tasks, and a keen interest in learning new systems and platforms.
• Flexibility: Availability for varied shifts, including afternoons, evenings, weekends, and holidays.
• Transportation: Access to reliable transportation.
• Physical Capability: Comfortable with lifting items weighing up to 50 pounds.
• Consistent While Under Pressure: Skilled in maintaining composure and a positive outlook in challenging or high‑stress situations.
• You pride yourself on your communication and organizational skills.

In one year, you will succeed at Kasa by having:

• Established yourself as a top operations performer by consecutively reaching monthly quality goals.
• Set a high bar for quality standards and guest satisfaction within your market.
• Become an invaluable resource to our team, beyond your knowledge of property operations.
• Kasa Travel Credit: Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• The Pay: The starting base pay for this role is $18.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
• Paid Time Off: Full‑time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company‑sponsored plan with fertility coverage.

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa is an E‑Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I‑9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

A Note on Recruiting & Job Scams

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse‑mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US‑based applicants may refer to this article from consumer.ftc.gov for more details.