Hospitality Assistant (part-time)

Service Corporation International; San Antonio (TX); On-site; USD 25,000 - 32,000; Full time

Job summary

Service Corporation International in San Antonio is seeking a team member to prepare rooms for services and events, assist with seating, refreshments, and family mementos, and ensure a respectful, compassionate atmosphere for grieving families.

This role requires physical stamina, the ability to lift up to 50 lbs, and availability for evenings and weekends. You will also maintain cleanliness, handle laundry, restock supplies, and greet guests with courtesy.

Qualifications

• High level of compassion and integrity.
• Ability to follow instructions given over the phone or in person.
• Ability to maintain composure in challenging situations.
• Ability to maintain confidentiality.
• Ability to work days, weekends and evenings as needed.
• Ability to lift a minimum of 50lbs.
• Ability to stand for long periods of time.
• Ability to work with a diverse group of individuals.
• Ability to take initiative and solve problems (improvise and overcome).

Responsibilities

• Prepares rooms for services and events.
• Physically moves and sets up chairs, tables, easels, podiums, photos and other personal keepsakes or mementos of client families.
• Displays floral arrangements that may weight up to 50 pounds, photos, easels, and similar momentous.
• May arrange caskets and urns.
• Prepares table for refreshments, including food, beverage, serving dishes, utensils, and similar that may be provided by catering, family, or company.
• May serve food to guests as permitted by state/local ordinance.
• Monitor and maintain cleanliness, sanitation, and organization during event
• After event, pack up family mementos and provide to the family upon departure or arrange for delivery.
• Cleans up room ensuring proper disposal of trash as well as care and storage company items.
• Clean, vacuum and sanitize area after events.
• Process Laundry.
• Restock supplies; alert management to low inventory.
• Greet customers in a polite, positive manner.
• Anticipate customers’ needs and respond promptly.
• Accommodates the needs of the family during services or visitation.
• Resolve customer issues and alert management when needed.
• Performs general cleaning, including dusting, vacuuming, sweeping, mopping, and trash disposal
• Cleans and sanitizes restrooms and kitchen including appliances, surfaces and cabinet interior.
• Replaces burned out light bulbs inside the facility
• Maintains clean entry doors.
• Sweeps or vacuums exterior entry mats
• Straightens and rearranges furniture; may spot clean fabrics to remove stains
• Maintains all facial tissue dispensers and water dispensers; replenishes supplies on an ongoing basis
• Maintains an adequate supply of kitchen and cleaning supplies; advises management of need to re-order
• Notifies management of any emergency maintenance issues

Skills

Compassion

Customer service

Stamina

Lifting 50 lbs

Communication

Discretion

Teamwork

Education

High school diploma or equivalent

Food Safety Certificate

Job description

Our associates celebrate lives. We celebrate our associates. As a family/guest facing team member, compassionately addresses family and guests. Work with kindness and compassion honoring the deceased. Prepares room set-up, breakdown, and cleaning including refreshments, floral, and family mementos for funeral services and events.

JOB RESPONSIBILITIES

• Prepares rooms for services and events.
• Physically moves and sets up chairs, tables, easels, podiums, photos and other personal keepsakes or mementos of client families.
• Displays floral arrangements that may weight up to 50 pounds, photos, easels, and similar momentous.
• May arrange caskets and urns.
• Prepares table for refreshments, including food, beverage, serving dishes, utensils, and similar that may be provided by catering, family, or company.
• May serve food to guests as permitted by state/local ordinance.
• Monitor and maintain cleanliness, sanitation, and organization during event
• After event, pack up family mementos and provide to the family upon departure or arrange for delivery.
• Cleans up room ensuring proper disposal of trash as well as care and storage company items.
• Clean, vacuum and sanitize area after events.
• Process Laundry.
• Restock supplies; alert management to low inventory.
• Greet customers in a polite, positive manner.
• Anticipate customers’ needs and respond promptly.
• Accommodates the needs of the family during services or visitation.
• Resolve customer issues and alert management when needed.
• Performs general cleaning, including dusting, vacuuming, sweeping, mopping, and trash disposal
• Cleans and sanitizes restrooms and kitchen including appliances, surfaces and cabinet interior.
• Replaces burned out light bulbs inside the facility
• Maintains clean entry doors.
• Sweeps or vacuums exterior entry mats
• Straightens and rearranges furniture; may spot clean fabrics to remove stains
• Maintains all facial tissue dispensers and water dispensers; replenishes supplies on an ongoing basis
• Maintains an adequate supply of kitchen and cleaning supplies; advises management of need to re-order
• Notifies management of any emergency maintenance issues

MINIMUM Requirements

Education

High school diploma or equivalent

Certification/License

Food Safety Certificate may be required according to state/province regulations

Experience

Food and beverage server experience preferred

Knowledge, Skills and Abilities

• High level of compassion and integrity
• Ability to follow instructions given over the phone or in person
• Ability to maintain composure in challenging situations
• Ability to maintain confidentiality
• Ability to work days, weekends and evenings as needed
• Ability to lift a minimum of 50lbs.
• Ability to stand for long periods of time
• Ability to work with a diverse group of individuals
• Ability to take initiative and solve problems (improvise and overcome)

Work CONDITIONS

Work Environment

Professional Dress is required when in contact with families

Work Postures

Continuous periods of time standing

Climbing stairs to access buildings may be necessary

Physical Demands

Physical effort to push/pull carts, vacuum cleaner and lift serving dishes

Ability to lift and carry up to 50 lbs

Work Hours

Work is beyond standard business hours, including evenings and weekends

Postal Code: 78218

Category (Portal Searching): Administration and Clerical

Job Location: US-TX - San Antonio

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.