Hospitality and Culinary Product Manager

The Fannie Mae; Reston (VA); On-site; USD 141,000 - 184,000; Full time

Job summary

Fannie Mae is seeking a Hospitality Product Manager to lead culinary, hospitality, workplace engagement, and events strategy across locations and customer segments. You will design branded dining and VIP experiences and drive end-to-end product lifecycle from concept through pilots to scale.

You will balance creativity with cost and quality, set standards, manage budgets and KPIs, and partner with executives and cross-functional teams to deliver value. A data-driven approach is essential.

Qualifications

• 6+ years in product management within hospitality or corporate dining.
• Experience developing premium hospitality concepts and elevated experiences.
• End-to-end leadership of culinary products or services.
• Ability to use data to guide decisions and collaborate with executives.

Responsibilities

• Own the strategy, roadmap, priorities, service models, and standards for Culinary, Hospitality, Workplace Engagement, and Events across locations and customer segments.
• Design and evolve branded experiences across dining, workplace engagement, events, executive hospitality, and VIP service.
• Lead the product lifecycle from research and pilots through launch, scale, and continuous improvement with customer insights.
• Set standards and manage quality, safety, and financial performance; ensure customer satisfaction.
• Lead reviews with stakeholders on performance scorecards and escalation of service issues.
• Drive innovation, investments, and determine what to test, scale, or discontinue.
• Manage budgets, pricing, subsidy strategy, cost-to-serve, and KPIs across experience and business impact.

Skills

Product management

Hospitality

Data-driven decisions

Cross-functional collaboration

Executive communication

Education

Bachelor’s degree

Job description

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description As a valued colleague in our Enterprise Workplace team, you will shape standout culinary and hospitality experiences that bring people together. Bring your entrepreneurial vision to elevate culinary service for employees, customers, and executives.

THE IMPACT YOU WILL MAKE

The Hospitality and Culinary Product Manager role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Own the strategy, roadmap, priorities, service models, and standards for Culinary, Hospitality, Workplace Engagement, and Events across locations and customer segments.
• Design and evolve branded experiences across dining, workplace engagement, events, executive hospitality, and VIP service, tailored by location and audience.
• Lead the product lifecycle from research and concept development through pilots, launch, scale, and continuous improvement, using customer insights, data, and feedback.
• Set culinary and hospitality standards and hold providers accountable for quality, presentation, service expectations, financial performance, safety, compliance, and customer satisfaction.
• Lead regular reviews with business stakeholders regarding performance scorecards, corrective actions, and escalation of service issues.
• Drive innovation, prioritize investments, and determine what to test, scale, standardize, or discontinue based on customer and business value.
• Manage budgets, pricing and subsidy strategy, cost-to-serve, value realization, KPIs, and reporting across experience, engagement, quality, efficiency, financial performance, and business impact.
• Align cross-functional partners and strengthen service culture through clear governance, standards, tools, training, and requirements for health, safety, compliance, accessibility, and operational readiness.

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences and Skills

• 6 years of product management experience in hospitality, luxury food service, or corporate dining.
• Experience developing premium hospitality concepts and elevated experiences, including fine dining, executive hospitality, or luxury events.
• Experience leading end-to-end culinary products or services, from concept and launch through continuous improvement.
• Strong service design, customer experience, and operational expertise, balancing creativity with cost, efficiency, and scalability.
• Ability to use data to guide decisions and investments while collaborating across teams and communicating effectively with executives and other stakeholders.
• Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work.

Desired Experience

• Bachelor’s degree or equivalent.
• Background in restaurant management, culinary arts, hospitality, or luxury food and beverage innovation.
• Experience using design thinking, user-centered design, pilots, and experimentation to develop and scale service experiences.
• Strong analytical skills and experience using data to guide product and operational decisions.
• Experience building and managing high-quality vendor and supplier partnerships.
• Corporate dining or workplace hospitality experience, including executive, luxury, or high-touch service programs.

Qualifications

Education: The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor.

Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company.

If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications.

This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program).

As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.

Requisition compensation: 141000 to 184000

Tackle America’s biggest housing challenges using the latest technology and AI, while collaborating with experts in their fields. Join our energizing environment—you’re invited to apply. Join our talent community to be the first to hear about happenings at Fannie Mae and share your experience to hear about potential job opportunities for you. As a Fortune 25 company, Fannie Mae expands access to housing across America. Powered by the latest tech and AI, our innovative products and services drive the mortgage industry forward. We believe that prioritizing our people’s growth and success is essential to achieving our business goals and fulfilling our purpose.