Hospital Shift Lead-Lovet Surprise

AZ PetVet; Surprise (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

3 weeks of Paid Time Off (PTO) in the

7 paid holidays

Scrub/uniform allowance

Health, Dental, Vision, and HSA

Paid parental leave

Job summary

Lovet Pet Health Care in Surprise, AZ is seeking a Hospital Shift Lead to supervise kennel, CRS, and technician teams while training staff on procedures and hospital workflows.

The role includes ensuring client service standards, coordinating team meetings, and assisting with scheduling and duties when the Hospital Manager is away. A focus on communication, empathy for pets and clients, and leadership is required to drive daily operations.

Qualifications

• Supervisory mindset and staff training experience.
• Ability to enforce hospital protocols and procedures.
• Strong interpersonal communication and client relations skills.
• Willingness to manage hospital scheduling and team coordination.

Responsibilities

• Train staff on kennel, CRS, or technician duties.
• Ensure adherence to hospital protocols and client service standards.
• Coordinate daily/weekly hospital task lists and meetings.
• Assist in staff scheduling, scheduling of doctors and clients.
• Support hospital billing and financial processes as needed.

Skills

Team Leader

Communication skills

Empathy for pets/clients/staff

Problem solver

Job description

## Hospital Shift Lead-Lovet SurpriseApplylocations: Surprise, Arizonatime type: Full timeposted on: Posted 3 Days Agojob requisition id: R2026-008896Lovet Pet Health is seeking an Animal Hospital Supervisor to join our team! This position involves learning and applying leadership and management training skills regarding employee relations, client relations and daily hospital operations. Directly involved in training staff on procedures. Supervisors will take on duties of the Hospital Manager when the Manager is not at the hospital. Administrative duties such as ordering supplies, staff evaluations, and various hospital audits may apply to this role.**Benefits of being part of the Lovet team:*** 3 weeks of Paid Time Off in your first year* 7 paid holidays* Scrub/uniform allowance* Health, Dental, Vision, and HSA* Paid parental leave* Hands on training and mentorship* Personal and professional development and opportunities for growth**Supervisory Responsibilities:*** The position may supervise CRS staff, Technical Staff, or both in a hospital**Duties/Responsibilities:*** Responsible for training staff on all aspects of Kennel, CRS, or Technician roles* Ensure team is using proper protocols and procedures when handling pets, and working with clients* Ability to learn and understand hospital flow, client appointment scheduling and employee/doctor scheduling in order to maximize hospital opportunities* Ability to maintain the hospital’s client service standards* Organizing and/or participating in all team meetings is required* Oversight over completion of daily, weekly, or monthly hospital task lists* A general understanding of hospital financial goals* This role may be involved in employee scheduling, hospital billing and financial processes, as well as addressing client concerns**Required Skills/Abilities:*** Team Leader* Excellent communication and interpersonal skills* Empathy for pets, clients, and staff* Competent Teacher* Problem Solver**Physical Requirements:*** Must be able to lift at least 40 pounds* Standing for long periods of time, walking, sitting, squatting, pushing, pulling, using hands and fingers for technical and administrative work* May have extended periods of time viewing computer screens and reading**About Lovet Pet Health Care:**In 1984, we opened the doors of our first animal hospital – and today, our family has grown to include over 20 locations across Arizona, Illinois, and Michigan. Together, our network offers outstanding healthcare for pets, provided by a team of more than 500 veterinary care professionals.*TAG - The Aspen Group was built on the simple idea of bringing better healthcare to more people. The independent health care practices TAG supports, operate more than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic StudioSM and Lovet Pet Health Care. Combined, the practices serve more than 35,000 patients a day and more than 8 million patients each year. TAG is headquartered at 800 W. Fulton Market in Chicago. For more information, visit teamtag.com.**TAG-The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.*In 1984, we opened the doors of our first animal hospital – and today, our family has grown to include over 27 locations across Arizona, Chicago, and Michigan. Together, our network offers outstanding healthcare for pets, provided by a team of more than 500 veterinary care professionals.At Lovet, you're not just joining a team; you're becoming part of a community that values your growth, well-being, and professional development. We offer training, tools, and a collaborative environment to support our teams in ensuring the best outcomes for each pet that visits our hospitals.Driven by our core values of collaboration, courage, clarity, and compassion, we work toward our mission of making quality vet care easier and more accessible for all pet parents. Join us in nurturing the human-animal bond through compassionate, collaborative care across our network of hospitals.