Hospital Service Technician

Agiliti; Ann Arbor (MI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance options

401K matching

Paid Time Off

Short- and Long-Term Disability

Wellness programs

Job summary

Agiliti is seeking a Hospital Service Technician I at St. Joseph's Mercy Hospital in Ann Arbor, Michigan. You will support equipment management across the hospital, delivering patient-ready gear and liaising with clinical staff on equipment features and usage.

Qualifications include a high school diploma, customer service experience, and basic computer skills. Willingness to work flexible hours, including evenings, weekends, and holidays for a 24/7 schedule is required.

Qualifications

• High school diploma or equivalent.
• Customer service experience required; hospital setting preferred.
• Basic computer skills and ability to use standard software.

Responsibilities

• Delivers equipment to patient rooms or standby locations in patient-ready condition.
• Confidently communicates with clinical staff about equipment features and usage.
• Provides quality service and meets customer and company metrics.
• Picks up, cleans, and processes all equipment following hospital protocols.

Skills

Customer service

Communication

Computer basics

Flexibility

Education

High school diploma or equivalent

Job description

Who We Are

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti!

Shift: Full Time

Sunday 8am-4:30pm

Monday-Thursday 7am-3:30pm

with flexibility to cover other shifts if necessary

Hospital Service Technician

The Hospital Service Technician is responsible for equipment management tasks within the hospital to keep equipment flowing efficiently throughout the hospital. The HST should be committed to continual improvement of the quality, reliability, and value of our products, as well as the efficiencies of our services. They will be expected to maintain a professional relationship with all hospital staff and other personnel and act as subject‑matter experts of customer service.

What You Will Do In This Role

• Delivers equipment to patient rooms or standby locations in patient-ready condition with appropriate software, accessories, and disposables.
• Confidently communicates with clinical staff on the topics of equipment features, functionality, etc.
• Provides a quality service, performs to quality standards, and meets both customer and company metrics.
• Picks up, cleans, and processes all equipment, preparing it for patient ready use following all company and hospital protocols.

What You Will Need For This Role

• High school diploma or equivalent.
• Customer service experience required and prior work experience in hospital setting preferred.
• Basic computer skills.
• Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
• Able to lift and/or push up to 75 pounds and stand and walk for long periods of time.
• Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements.

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Benefits

• Health insurance options for Medical, Dental & Vision plans
• Short- and Long-Term Disability plans
• Flexible Spending Accounts
• Health Savings Accounts
• Life Insurance Options
• Paid Time Off
• 401K Saving Plan with employer match
• Employee Discounts
• Tuition Reimbursement
• Daily Pay program
• Employee Assistance Program
• wellness programs

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Job Title

Hospital Service Technician I

Company

Agiliti

Primary Job Location

St. Joseph's Mercy Hospital

Additional Locations (if applicable)

Location City

Ann Arbor

Location State

Michigan