Hospital Relations Liaison

Versiti Organ and Tissue; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Plans

Paid Time Off and Holidays

Short- and Long-term disability

401(k) with 7% match

Job summary

Versiti Organ and Tissue is seeking a Hospital Relations Specialist to build strong hospital partnerships, increase organ and tissue donation referrals, and support clinical teams during donation cases. The role requires coordinating education for hospital staff and community partners while ensuring compliance with Joint Commission, CMS, and regulatory requirements.

The position focuses on developing annual hospital development plans, leading communication with hospital leadership, and

Qualifications

• Bachelor’s Degree from an accredited college or university required.
• 4-6 years minimum in sales, marketing, social services, or related roles.
• Healthcare experience preferred.
• Strong customer service and relationship-building skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Develops, implements, and maintains annual hospital development plans with assigned hospitals.
• Implements activities to increase organ and tissue donation rates at hospitals within the DSA.
• Establishes and improves collaborative relationships with hospital staff/customers; acts as a resource and facilitates meetings and follow-up on donation related issues.
• Works with VOT clinical staff to facilitate donation cases and serve as the point of contact with hospital staff.
• Maintains hospital donation records and ensures regulatory compliance with mandates.
• Coordinates education activities, events, and meetings for hospital administration and staff involved in organ procurement and recovery.

Skills

Customer service

Relationship-building

Communication

Problem-solving

Organizational skills

Attention to detail

Public speaking

Team collaboration

Education

Bachelor’s Degree

Tools

Microsoft Word

Excel

PowerPoint

Database systems

Job description

Overview

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary

The Hospital Relations Specialist builds strong partnerships with hospitals and community partners to support organ donation across the donation service area. In this role, you serve as the primary contact for assigned hospitals, helping increase donation referrals, supporting clinical teams during donation cases, and ensuring compliance with regulatory requirements.

What You’ll Do

• Develop hospital partnerships: Build and maintain collaborative relationships with clinicians, physicians, hospital leadership, and other key partners.
• Drive donation outcomes: Implement strategies to increase organ and tissue donation referrals, including hospital rounds and targeted development plans.
• Serve as the hospital liaison: Support Versiti clinical staff during donation cases by facilitating communication, resolving issues, and ensuring a smooth donation process.
• Ensure regulatory compliance: Review hospital donation records, assess compliance with Joint Commission, CMS, and legislative requirements, and follow up on any issues.
• Lead education & training: Coordinate and deliver education for hospital staff and community partners on organ and tissue donation. Develop materials and support awareness events.
• Support community outreach: Participate in donation‑related events such as donor family celebrations, awareness campaigns, and volunteer recognition activities.
• Contribute to quality improvement: Participate in Lean and continuous improvement initiatives to enhance donation processes.
• Maintain accurate documentation: Complete all required donation documentation and maintain up‑to‑date hospital records.

What You’ll Bring

• Bachelor’s degree required
  • Equivalent combination of education and related experience (3+ yrs) may be substituted for the degree with the approval of Human Resources required
• 3+ years of experience in fields such as sales, marketing, social services, education, or other relationship‑driven roles.
• Healthcare experience preferred but not required.
• Strong communication, relationship‑building, and problem‑solving skills.

Total Rewards Package

Compensation
The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.

Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Responsibilities

• Develops, implements, and maintains annual hospital development plans with assigned hospitals.
• Implements the most appropriate activities directed toward increasing rates of organ and tissue donation at hospitals within the DSA based on assessment of hospital donation data, such as hospital rounds.
• Establishes and continually improves collaborative working relationships and communication with key hospital staff/customers; acts as a resource and facilitates meetings and follow-up on donation related issues and goals.
• Works collaboratively with the VOT clinical staff on donation cases, serving as the point of contact with the hospital staff to facilitate communication, resolution of issues, and a smooth overall process throughout the organ donation process.
• Maintains hospital donation records in order to document demographics and other pertinent information and performs hospital donation record reviews to assess hospital compliance with regulatory mandates (in coordination with VOT clinical staff as needed); follows up with hospitals on compliance issues.
• Coordinates, leads, and/or participates in education activities, events, and meetings for hospital administration and staff involved in organ procurement and recovery; develops educational materials as needed.
• Develops, conducts, and/or participates in community education and awareness programs/meetings for community health care professionals and the public regarding organ donation.
• Accurately completes all appropriate donation documentation forms in a timely fashion.
• Participates in the general orientation and training of newly hired OPO personnel.
• Coordinates and/or participates in various donation‑related community activities/events as assigned such as the organ donor awareness month, donor family celebrations, and VOT volunteer recognition events.
• Contributes to quality assurance activities.
• Supports and demonstrates a customer service commitment to internal and external customers through adherence to Versiti customer service standards and processes.
• Maintains competence through attendance at mandatory and other job‑related educational opportunities.
• Actively participates in Lean and continuous improvement activities.
• Understands how applicable laws, regulations, standards, policies and procedures impact specific job responsibilities and functions and performs assigned job functions in accordance with them to include those set forth by the AOPO (Association of Organ Procurement Organizations).
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
• Understands and performs in accordance with all applicable regulatory and compliance requirements
• Complies with all standard operating policies and procedures

Qualifications

Education

• Bachelor’s Degree from an accredited college or university required
• Equivalent combination of education and related experience (3-5 yrs) may be substituted for the degree with the approval of Human Resources required

Experience

• 4-6 years Minimum of 3-5 years’ relevant experience such as sales, marketing, social services, or professional education required
• Health care experience preferred

Knowledge, Skills and Abilities

• A strong customer service focus with effective relationship-building skills required to work in partnership with various levels of hospital staff and community organizations required
• Excellent interpersonal communication and conflict resolution skills including the ability to communicate and collaborate with others in challenging and stressful situations required
• Effective organizational skills with the ability to prioritize and handle multiple tasks at one time while maintaining attention to detail required
• Flexibility and dedication for handling a demanding, irregular schedule under pressure to meet deadlines required
• Ability to work independently as well as in a team environment required
• Effective problem solving and decision-making skills which demonstrate good judgment required
• Proficiency in Microsoft Word, Excel and PowerPoint; familiarity with database systems required
• Valid Wisconsin Driver’s License and access to a vehicle required

Tools and Technology

• Personal Computer (desk top, lap top, tablet). required
• General office equipment (computer, printer, fax, copy machine). required
• Microsoft Suite (Word, Excel, PowerPoint, Outlook). required
• Smartphone required
• Pager required