Hospital Registration Specialist

Edgewood Surgical Center; Transfer (PA); On-site; USD 32,000 - 46,000; Full time

Job summary

Edgewood Surgical Center is seeking a front-desk/office support member to admit and register patients for procedures and to manage daily clinic operations.

You will handle inquiries, collect co-pays, verify demographics, and coordinate with nursing staff to ensure smooth patient flow and accurate record-keeping in a busy hospital-based office.

Qualifications

• Good oral and written communication with hospital contacts and diverse age groups.
• Knowledge of medical/surgical terminology used in hospital settings.
• Strong planning and organizational skills to manage multiple tasks.

Responsibilities

• Admit and register patients on day of procedures.
• Handle general inquiries from patients and staff.
• Ensure all forms are filled out and entered into the system accurately.
• Maintain daily schedules for the unit.
• Enter and verify patient demographics and billing information at check-in.
• Process encounters and balance to co-payments.
• Collect balances due at check-in.
• Direct patients to appropriate areas within the building.
• Answer phones and provide timely assistance.
• Obtain signed statements when needed.
• Record patient payments and reconcile daily transactions.
• Guide tours and orient patients to the facility.
• Assist with insurance data entry.
• Coordinate communication with nurses and doctors about procedures.
• Adhere to safety policies and regulatory standards.

Skills

Oral & written comms

Medical terminology

Planning & organization

Attention to detail

Team collaboration

Education

HS Diploma (GED)

Job description

Position Summary

Performs necessary functions to support various areas within hospital business office. Primary duties include support for patient registration and pre-registration.

Essential Functions

1. Admit and register patients on day of procedures
2. Handle general inquiries
3. Ensure all papers are properly filled out and input into system
4. Maintain daily schedules
5. Enter and verify that all patient demographics and billing information are correctly entered/verified at time of check in
6. Process encounters daily for and balance to co-payments
7. Collect balances due at time of check in
8. Direct patients to relevant areas of building
9. Answer phones
10. Obtain signed statements
11. Record payments
12. Perform tours
13. Keep admission desk clean and organized
14. Perform insurance data entry
15. Contact nurses and doctors about surgeries and meetings
16. Demonstrates safe work habits through compliance with work-related policies and procedures
17. Adheres to policies, procedures, all safety plans, and all standards imposed by regulatory organizations
18. Demonstrates cost consciousness through efficient use of time, materials, staff, equipment, supplies and available resources
19. Consistently utilizes spare-time to benefit unit, patients, and co-workers
20. Provides directions to areas within organization
21. Establishes and maintains a good rapport and cooperative relationship with medical staff, co-workers, supervisors and others

Qualifications

1. Must possess good oral and written skills, must be able to communicate with hospital contacts both on the telephone and directly, and effectively communicate with all age groups, populations, and individuals within the hospital
2. Knowledge of medical/surgical terminology
3. Good planning and organizational skills
4. Ability to communicate effectively, both orally and in writing
5. Ability to work with a high degree of accuracy and attention to detail
6. Ability to work effectively with others
7. Normal patient care environment with little exposure to excessive noise, dust and temperature changes. May be exposed to: chemicals, hazardous waste, communicable diseases, blood and bloodborne pathogens
8. Demonstrated ability to handle multiple assignments and work independently with minimal supervision

Education

• High School Diploma (GED); some college education preferred
• Consistently seeks out continuing education activities relevant to practice areas. Attains initial and mandatory training as defined by hospital guidelines