Hospital Partnership Liaison (Cincinnati, OH)

Network For Hope

Cincinnati (OH)

On-site

USD 60,000 - 90,000

Full time

5 days ago

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Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401K

Life and disability insurance

Pet insurance discounts

Wellness programs like Calm

Education reimbursement

Flexible schedules

On-the-job training

Job summary

Network for Hope seeks a Hospital Partnership Liaison to build and sustain strong hospital relationships, deliver education on donation processes, and guide regulatory compliance. You will help set goals, monitor performance, and provide real-time guidance during donation cases.

The role requires collaboration with leadership, ongoing training delivery, and data-driven improvements informed by hospital metrics. Onsite availability, including after-hours, may be required.

Qualifications

Education: Bachelor's degree in Public Relations, Healthcare, Communications, Social Work, or a related field required. Exceptional work experience may substitute for education.
Experience: At least three years in healthcare, marketing, communications, business development, or social work with strong communication, collaboration, and analytical skills.
Licensure, Certification, and/or Registration: N/A

Responsibilities

Hospital Support & Relationship Management: Collaborate with hospital leadership to set donation goals and align priorities.
Education & Training: Develop and deliver education programs on donation processes and best practices.
Data Analysis & Reporting: Collect and report hospital donation metrics and trends; present findings to leadership.
Compliance, Quality, & Process Improvement: Implement process improvements and ensure regulatory compliance.

Skills

Communication

Collaboration

Analytical skills

Education

Bachelor's degree in Public Relations, Healthcare, Communications, Social Work, or related field

Job description

Hospital Partnership Liaison (HPL)

The Hospital Partnership Liaison (HPL) is responsible for building and maintaining strong hospital relationships, improving processes, and delivering education to enhance the overall culture of donation within assigned hospitals. This role serves as a subject matter expert and trusted partner, providing real-time guidance, collaboration, and high-quality customer service to support donation outcomes.

Key Responsibilities

Hospital Support & Relationship Management

Collaborate with hospital leadership to establish donation goals, align priorities, and implement strategic initiatives that promote a culture of donation
Identify underperforming areas and initiate corrective actions to improve donation performance
Provide ongoing support to hospital partners, including issue resolution and real-time guidance during urgent or after-hours situations
Anticipate and respond to evolving hospital needs, including regulatory, policy, and staffing changes
Ensure adherence to donation best practices and regulatory requirements
Build and maintain strong relationships with key stakeholders, including physicians, nurses, chaplains, social workers, respiratory therapists, and administrators
Maintain a consistent onsite presence through rounding, engagement, and off-shift support (including nights and weekends as needed)
Identify and develop hospital "champions" to advocate for and support donation processes internally

Education & Training

Develop and deliver engaging education programs on donation processes, regulations, and best practices
Provide real-time education and guidance during active donation cases
Lead training on donation pathways, clinical processes, and regulatory requirements
Reinforce staff understanding of roles and responsibilities in the donation process

Data Analysis & Reporting

Collect, analyze, and report hospital-specific donation metrics and outcomes
Identify trends in referrals, conversions, and overall performance
Present data, audit results, and process improvement initiatives to hospital leadership
Participate in post-donor reviews to evaluate performance and refine strategies
Accurately document all interactions and activities in the electronic donor record (e.g., iTransplant)

Compliance, Quality, & Process Improvement

Recommend and implement process improvements to enhance efficiency and effectiveness
Share best practices across hospitals and OPO partners to drive continuous improvement
Participate in and support quality improvement initiatives, including PDSAs
Assist with onboarding and mentoring new team members
Ensure compliance with all applicable regulations, including CMS requirements and hospital accreditation standards
Collaborate with hospital committees to address donation-related processes and performance
Conduct follow-ups and corrective actions when process gaps or variances are identified
Perform additional duties as assigned, consistent with the scope of the role

Qualifications

Education: Bachelor's degree in Public Relations, Healthcare, Communications, Social Work, or a related field required. Exceptional work experience may be substituted for education requirements.

Experience: At least three years of experience in healthcare, marketing, communications, business development, or social work, with a preference for direct clinical experience. Position requires excellent communication, collaboration, and analytical skills.

Licensure, Certification, and/or Registration: N/A

About Us

Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those looking to make a meaningful difference in others' lives.

Benefits