Hospital Operations Manager

Goodvets; Pooler (GA); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits (medical, den­t

401(k) with company match

Generous PTO

Job summary

GoodVets is seeking a Hospital Operations Manager in Pooler, GA. You’ll be the operational heartbeat of the hospital, overseeing daily operations, staffing, scheduling, inventory, compliance, and reporting to ensure performance, financial targets, and exceptional client experiences.

Lead a high‑performing team, coach for growth, manage SOPs, and partner with doctors and staff to deliver gold‑standard veterinary care.

Qualifications

• Experience running daily hospital operations and leading teams in a veterinary setting.
• Strong scheduling, staffing, and inventory management capabilities.
• Proven ability to implement SOPs and improve client experience.

Responsibilities

• Lead all daily hospital operations
• Ensure compliance with operating standards
• Create and maintain accurate work schedules
• Hire, train, and onboard new team members
• Prepare monthly reports on hospital performance and margins
• Conduct performance reviews and provide coaching
• Monitor inventory, manage ordering, and control costs
• Support doctors, staff, and clients with clarity and professionalism

Skills

Operations leadership

Staffing & scheduling

Inventory management

Compliance

Reporting

MS Excel

Practice Management Systems

Team leadership

Client service

Tools

Practice Management Systems

MS Excel

Job description

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.

The Opportunity:

As our Hospital Operations Manager, you’ll be the operational heartbeat of the hospital. You’ll run day-to-day, ensuring your team meets and exceeds performance, financial, and client-experience targets. From staffing and scheduling to inventory, compliance, and reporting, you’re the leader who makes the hospital run smoothly with a culture that attracts top talent and delivers exceptional veterinary care and patient experiences.

What You'll Do:

• Lead all daily hospital operations
• Ensure compliance with all operating standards and requirements
• Create and maintain accurate work schedules
• Hire, train, and onboard new team members—setting the bar for performance and culture
• Prepare monthly reports on hospital performance, staffing needs, margins, and trends
• Conduct performance reviews and provide coaching for growth
• Monitor inventory, manage ordering, and maintain cost control
• Support doctors, staff, and clients with clarity, speed, and professionalism

Our Hospital Managers Bring:

• Operational Excellence: Ability to execute and enforce protocols, manage appointment flow, oversee inventory, and balance hands‑on tasks with leadership responsibilities
• Client Relations: Maintains a top‑tier client experience and proactively resolves issues
• Team Leadership: Hires and develops high‑performing teams; models accountability and professionalism
• Culture & Growth: Builds a positive, results‑driven environment and rewards excellence
• Technical Support: Strong veterinary technician skillset; able to model technical and patient‑care excellence

Required Qualifications:

• Proven work experience as a Hospital Operations Manager, Medical Office Manager or similar role strongly preferred.
• Three plus years in veterinary medicine with progressive responsibilities, technician background strongly preferred
• Powerful leadership skills and an empathetic approach to management, experience training and mentoring/developing others
• Advanced skills in Practice Management Systems and MS Excel.
• Basic accounting skills
• Demonstrated ability to implement and enforce standard operating procedures and hospital protocols to maximize productivity and patient satisfaction
• Demonstrated ability to communicate clearly and effectively with hospital and corporate teams and the confidence to make important decisions.
• Excellent problem‑solving capabilities, proactively manage and resolve conflict and the ability to work well under pressure
• Demonstrated passion to make a difference in pets and people’s lives

What We Offer Our Hospital Managers:

• Competitive Compensation: A strong base salary with a generous annual performance‑based bonus—because we believe in rewarding the leaders who drive our success.
• Comprehensive benefits package: Comprehensive medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage.
• 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long‑term goals.
• Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work‑life balance.
• Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location.
• A Culture that Values You: Be part of a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small.

Ready to take the next step in your career?

Join a company that invests in you and your future. At GoodVets, you’re not just managing a hospital—you’re shaping the standard for veterinary care.

Compensation Range

$57,000 - $70,000 USD

U.S. Standard Demographic Questions

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As set forth in GoodVets’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

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An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.