Hospital Manager - Des Moines Veterinary Hospital

Dmvet; Des Moines (WA); On-site; USD 80,169 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

401(k) with discretionary contribution

Team-member pet discounts

Job summary

Dmvet, located in Des Moines, WA, is seeking a skilled Hospital Manager to oversee operations at Des Moines Veterinary Hospital. This role requires managing staff, budgets, and ensuring compliance while also fostering excellent patient care and customer service. Ideal candidates will have a Bachelor's degree, significant office management experience, and strong leadership skills. Benefits include medical insurance and a 401(k) plan.

Qualifications

• 5+ years of direct office management experience, including 2 years of supervisory experience.
• Proficient with Microsoft Office and organization-specific software.
• Ability to handle physical tasks such as lifting animals up to 50 pounds.

Responsibilities

• Oversee daily operations of the hospital and manage staff.
• Ensure compliance with all administrative responsibilities.
• Manage budgets and monitor financial information accurately.

Skills

Customer-service skills

Proficiency with Microsoft Office

Time-management and organizational skills

Oral and written communication skills

Education

Bachelor’s degree in business or health science

Job description

Hospital Manager - Des Moines Veterinary Hospital

Des Moines Veterinary Hospital in Des Moines, WA, seeks a Hospital Manager to oversee daily operations, driving revenue and managing costs while fostering a culture of high‑quality patient care and excellent customer service. The role involves managing staff, budgets, compliance, and strategic initiatives.

Key Responsibilities

• Supervises the staff within all hospital support departments; achieves and maintains all labor goals.
• Hires, trains, and manages office and technical clinic support staff, handling new hire paperwork.
• Orientates and trains new clinic staff to the hospital and duties.
• Reviews work performance of direct reports, delivers constructive feedback, resolves personnel issues, and discusses with the Regional Manager weekly.
• Conducts timely performance appraisals.
• Documents and reports accidents; files appropriate reports.
• Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
• Manages schedules for technical and administrative staff and coordinates the DVM.
• Monitors Workforce Management for missed punches and manages overtime hours daily.
• Administers the daily operations.
• Works with the PetVet Care Centers support team to ensure compliance with all administrative responsibilities.
• Monitors budgets, purchases equipment and supplies, and oversees facility maintenance.
• Submits contract veterinarian invoices, local vendor invoices, ensures invoice accuracy, and obtains W‑9s from local vendors.
• Assists in resolving issues with pet owners where appropriate.
• Reviews revenue, labor, and employee issues with PetVet leadership weekly to achieve goals.
• Ensures daily financial information is accurate and manages all local accounting functions.
• Oversees inventory management and ensures proper documentation and systems are in place.
• May establish and oversee billing practices and maintain billing accuracy and charge capturing.
• May negotiate contracts or insurance provider agreements.
• Maintains compliance with licensure requirements and displays licenses for DVMs.
• Performs other duties and responsibilities as assigned by the Manager.

Qualifications (Required)

• Bachelor’s degree in business, health science, or related field strongly preferred.
• Minimum five years of direct office management experience, including at least two years of supervisory experience.
• Equivalent combination of education, certification, training, and experience may be considered.
• Strong customer‑service skills; courteous, prompt, and efficient.
• Proficiency with Microsoft Office (Word, Outlook, Excel) and organization‑specific software.
• Ability to establish and maintain productive cooperative relationships.
• Excellent time‑management and organizational skills.
• Excellent oral and written communication skills.
• Flexible scheduling, including weekends and holidays.
• Experience working in environments with sick animals, hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Ability to work standing, walking, climbing, balancing, stooping, kneeling, crouching, or crawling as required.
• Capability to perform moderate physical tasks, such as lifting or carrying animals up to 50 pounds.
• Other duties as assigned by management.

Preferred Skills (Nice to Have)

• Certified Veterinary Practice Manager (CVPM) or Master of Healthcare Administration (MHA) preferred.
• Strong analytical skills for financial analysis.
• Strategic planning abilities for financial forecasting, marketing, and growth.
• Leadership skills to manage staff toward common goals.
• Decision‑making skills to solve problems and decide on essential matters.
• Effective communication skills, both oral and written.
• Resourcefulness and adaptability to initiate and manage change.
• Understanding of compliance regulations and requirements.
• Planning and prioritizing skills to set and meet goals.

What We Offer

• Medical, dental, and vision insurance
• Paid parental leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team‑member pet discounts
• Emotional wellbeing support—including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle—a relief fund for personal hardship
• Local hospital culture backed by national resources

Pay Range

$80,169 — $85,000 USD

Equal Employment Opportunity Statement

PetVet is an equal‑opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.