Hospital Liaison

EHG; Abingdon (VA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Dental + Vision

401k

Tuition reimbursement through ECPI

Employee recognition programs

Daily Pay

Job summary

Eastern Health Group seeks a Hospital Liaison to lead and coordinate referrals across the assigned market. You will evaluate patient referrals and direct them to appropriate facilities, developing tailored solutions to meet identified needs and drive referrals.

Responsibilities include building partnerships with facility leadership, managing census goals, and maintaining strong communications with admissions teams.

Qualifications

• Current RN license in the state of practice preferred; LPN will be considered.
• Three or more years of experience in long-term care or related industry.
• One to two years sales and/or marketing experience a plus; case management experience preferred.

Responsibilities

• Meet physical and sensory requirements and work in the described environment.
• Identify and participate in process improvement initiatives to improve customer experience and workflow.
• Develop partnerships with Administrators and Admissions Director to set expectations.
• Build relationships with facility staff to identify and support needs.
• Generate referrals to facilities to support census and quality mix goals.
• Respond timely to inquiry calls from discharge planners and other referral sources.

Skills

Verbal & written communication

Customer service oriented

Team collaboration

Organizational skills

Analytical problem solving

Education

RN license in state of practice

LPN considered

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Internet navigation

Job description

Hospital Liaison

Summary:

Lead and coordinate the referral process for the assigned market. Conduct timely clinical and financial evaluations of patient referrals assessing the needs of patients and directing referrals to appropriate company facilities. Based on the needs assessments, the Marketing Liaison will develop solutions that meet identified needs, which will result in referrals to selected facilities.

Benefits and Perks:

• Health Insurance
• Dental + Vison
• 401k
• Tuition reimbursement through ECPI
• Employee recognition programs
• Daily Pay

Essential Duties & Responsibilities:

• Meet physical and sensory requirements stated below, and be able to work in the described environment.
• Identify and participate in process improvement initiatives that improve customer experience, enhance work flow, and/or improve the work environment.
• Develop partnerships with Administrator, Chief Marketing Officer, and Admission Director to set expectations.
• Develop a positive working relationship with referral facility staff (Admissions, DON, etc.) to identify and support their needs.
• Generate referrals to selected facilities to support their census and quality mix goals.
• Assist in building a relationship with facility and referral sources.
• Respond timely to inquiry calls from hospital discharge planners and other referral sources.
• Conduct patient assessments in a timely manner after a referral is given by a hospital discharge planner, case manager, social worker, physician, or family member. Note: Timely refers to assessments complete with a goal of 30 minutes after referral.
• Provide follow-up to Admission Directors on benefits verification and pre-certification process.
• Assist as needed with pre-admission care planning.
• Work with facility staff to understand census and quality mix goals and referral process expectations.
• Understand census, quality mix and bed management needs of all facilities in assigned market.
• Maintain CFM database as a sales management tool.
• Provide daily updates to the Admissions Director regarding referral and admissions activities.
• Maintain a close working relationship with the Directors of Nursing and the Business Office Managers to ensure appropriate and efficient decisions about prospective admissions.
• Make admissions recommendations to facility management.
• When admissions determinations are made, communicate with facilities about appropriate room and bed needs, as well as special needs of new admits to staff to facilitate a smooth transition.
• Maintain a waiting list in compliance with state and federal guidelines.
• Maintain a working knowledge of Federal and State regulations and reimbursement (Managed Care, Medicare, and Medicaid).
• Provide assistance with new Stakeholder orientation regarding the marketing and admissions process.
• Maintain a strong working knowledge of managed care referral processes.
• Other special projects and duties, as assigned.

Job Requirements:

• Current RN license in the state of practice preferred; LPN will be considered qualifications below are met; other professional backgrounds may be considered.
• Three (3) or more years of experience in long-term care or related industry.
• One (1) to two (2) years sales and/or marketing experience a plus and case management experience preferred.
• Must understand long-term care business, including census and quality mix goals and referral expectations.
• Effective verbal and written English communication skills.
• Demonstrated intermediate to advanced skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.
• Highest level of professionalism with the ability to maintain confidentiality.
• Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.
• Customer service oriented with the ability to work well under pressure.
• Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.
• Strong analytical and problem solving skills.
• Ability to work with minimal supervision, take initiative and make independent decisions.
• Ability to deal with new tasks without the benefit of written procedures.
• Approachable, flexible and adaptable to change.
• Function independently, and have flexibility, personal integrity, and the ability to work effectively with stakeholders and vendors.

Physical and Sensory Requirements:

• Moderate physical activity:
• Requires handling of average-weight objects up to twenty five (25) pounds.
• Standing and/or walking for more than four (4) hours per day.
• Sitting for more than two (2) hours at a time.
• Requires consistent computer work with repetitive typing and concentrating on computer screen.

About Eastern Healthcare Group:

Eastern Health Group is a family of skilled nursing facilities and rehabilitation centers. We are resident-centered and quality-focused! Our workplace culture is all about uplifting people.We are committed to creating a nurturing, family-like atmosphere where staff develop meaningful relationships with residents and where exceptional patient outcomes are the standard.