Hospital Leader On Duty

Petco; Hingham (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading pet care company in Hingham, Massachusetts is seeking a Hospital Leader On Duty to provide outstanding veterinary care and customer service. The ideal candidate will have at least one year of veterinary practice experience and leadership capabilities, ensuring smooth operations and patient care. This role emphasizes teamwork, client communication, and maintaining a clean and orderly hospital environment. Competitive compensation and a supportive workplace culture are offered.

Qualifications

• At least 1 year of experience in a veterinary practice or equivalent.
• Ability to communicate effectively under stress.
• Willingness to learn and adapt in fast-paced environments.

Responsibilities

• Provide excellent veterinary care to patients and customer service to owners.
• Assist with surgeries, dentistry, and client education.
• Supervise paraprofessional staff.
• Maintain cleanliness and compliance in the hospital environment.

Skills

Veterinary practice experience

Leadership capabilities

Excellent communication skills

Compassionate demeanor

Telephone and computer skills

Job description

Overview

Join to apply for the Hospital Leader On Duty role at Petco.

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

Position Purpose

The Hospital Leader On Duty provides excellent veterinary care to our full-service hospital patients and phenomenal customer care to their owners. The Hospital Leader On Duty represents the mission and values of Petco to all pets and pet parents. Our Hospital Leader On Duty sets the tone with the technical and customer support partners in the hospital, and is responsible, like all partners, for fostering cohesion and motivation within the team.

Essential Job Functions

• Greet clients and patients arriving for appointments, escort them into an exam room, obtain weight and vital signs, and record in the electronic medical record. Collect thorough patient histories and document visits in EMRs. Assist doctors with appointments, surgery, dentistry, and euthanasia under supervision from the veterinarian and credentialed Veterinary Technicians.
• Perform patient restraint, obtain and process laboratory samples, handle and dispense medications at the direction of the veterinarian and help maintain the EMR.
• Monitor and answer telephone lines, route calls, schedule appointments, provide client education, relay test results to doctors and clients, and maintain client/patient records.
• Prepare patients for surgical and dental procedures and assist doctors and/or veterinary technicians in anesthetizing patients. Maintain patients safely under anesthesia, monitor vital parameters, assist with recovery, and prepare for discharge or transfer to overnight care facilities.
• Under supervision, perform in-hospital treatments including injectable/oral medications and intravenous fluid therapy; keep patients clean, hydrated, and fed; exercise dogs as needed for elimination.
• Train new staff and disseminate knowledge as required.
• Keep the hospital environment neat and clean; perform regular cleaning based on need and maintenance schedules.
• Assist with inventory, scheduling, and other tasks as needed; monitor and route practice phone calls and manage wait times during busy periods or emergencies.
• Uphold and enforce all Petco and Vetco Total Care policies; oversee hospital operations and supervise paraprofessional staff; participate in training as required.

Nature of Supervision

In all activities related to care and handling of patients and clients, the incumbent will take direct supervision from the Area Operations Manager.

Supervisory Responsibility

This position has immediate daily supervisory duties over paraprofessional partners.

Education/Experience

• Preferred at least 1 year of experience in a veterinary practice or equivalent experience demonstrating the listed skills.
• Leadership capabilities required.
• Excellent written and verbal communication skills.
• Compassionate and professional demeanor under emotional or stressful situations.
• Telephone and computer skills; willingness to learn and adapt.

Work Environment

Most duties are in the veterinary hospital. The role requires bending, kneeling, lifting up to 30 pounds, and standing for long periods. A large portion of time is spent in direct contact with clients and their pets.

Contacts

This position will regularly communicate with clients, service teams and management in Vetco Total Care Hospitals and Pet Care Centers.

Equal Employment Opportunity

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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