Hospital Customer Service

Trinity Health; Maywood (IL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Benefits from Day One

Tuition Reimbursement

Career Development

Referral Rewards

Strong Team Culture

Career Growth Opportunities

Job summary

Loyola Medicine, a member of Trinity Health, is seeking a Hospital Customer Service Representative / Patient Concierge to warmly welcome visitors in the hospital lobby and waiting areas. You will answer questions, provide directions, and support families while maintaining patient privacy.

The role involves wheelchair assistance, escorting patients, and collaborating with Patient Relations, Social Work, Chaplain Services, and Security to resolve issues and improve the patient experience.

Qualifications

• High School Diploma or Equivalent.
• 1-2 years of previous job-related experience.
• Strong verbal and written communication skills, with a commitment to providing exceptional customer service.
• Ability to problem-solve by critically evaluating information and implementing effective solutions.
• A proactive approach to quality improvement and operational efficiency.
• Experience in a healthcare or similar customer service role is preferred.

Responsibilities

• Greeting visitors and patients in the hospital lobby and surgical waiting areas.
• Provide directions, answer questions, and facilitate communication between families and clinical teams.
• Coordinate waiting room activities and monitor patient status updates when appropriate.
• Assist with visitor management and connect patients with support services across departments.

Skills

Communication skills

Problem solving

Proactive quality focus

Education

High School Diploma or Equivalent

Job description

Employment Type:

Full time Shift:
Day Shift

Description:

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center , Gottlieb Memorial Hospital , and MacNeal Hospital . If you're passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team and become Loyola Strong!

What you'll do:

The Hospital Customer Service Representative / Patient Concierge is the first point of contact for patients, families, and visitors in the hospital lobby and surgical waiting areas. This role delivers exceptional customer service by greeting visitors, answering questions, providing directions, and facilitating communication between families and clinical teams while maintaining patient privacy and confidentiality.

• Key responsibilities include assisting with visitor management, providing patient status updates when appropriate, coordinating waiting room activities, and addressing concerns with professionalism and empathy. The representative helps create a welcoming environment, connects patients and families with support services, and resolves issues by partnering with departments such as Patient Relations, Social Work, Chaplain Services, and Security.
• When serving as a Patient Concierge , this role provides wheelchair assistance and escorts patients and visitors throughout the hospital, including assistance entering and exiting vehicles or public transportation. The ideal candidate is compassionate, customer-focused, and skilled at creating a positive experience for all patients and visitors.

Shift:

6:00am - 2:30pm Monday, Tuesday, Thursday, Friday and Sunday - Saturday's and Wednesday's Off- Site Rotation as needed to

What we offer:

• Benefits from Day One
• DailyPay! Work today/Get paid today
• Tuition Reimbursement
• Career Development
• Referral Rewards
• Strong Team Culture
• Career Growth Opportunities

What you'll need for this job:

• High School Diploma or Equivalent
• 1-2 years of previous job-related experience
• Strong verbal and written communication skills, with a commitment to providing exceptional customer service.
• Ability to problem-solve by critically evaluating information and implementing effective solutions.
• A proactive approach to quality improvement and operational efficiency.
• Experience in a healthcare or similar customer service role is preferred.

Compensation

Pay Range: $15.66- $21.10 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits:

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Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.