Hospital Concierge PRN

HCA Healthcare, Inc.; Charleston (SC); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Tuition assistance

Employee Stock Purchase Plan

Retirement plan

Job summary

HCA Healthcare Trident Hospital is seeking a PRN Concierge to be the first point of contact for visitors and patients. The role covers 3pm–9pm on weekdays with flexibility for other shifts as needed.

Under supervision, you will assist with non-nursing functions and serve as a liaison to patients and visitors, delivering professional, compassionate service throughout the hospital. You will greet customers, answer phones, handle mail and deliveries, escort visitors, and de-escalate high-stress

Qualifications

• 3–5 years of customer service experience in a fast-paced environment.
• Some medical office or healthcare setting experience preferred.
• Able to follow written and oral instructions accurately.

Responsibilities

• Provide non-clinical information and perform clerical duties as directed, not providing hands-on patient care.
• Facilitate the Fast Pass Visitor Pass System by creating visitor passes and directing visitors.

Skills

Customer service

Communication

Clerical skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Do you have the PRN career opportunities as a Hospital Concierge you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare Trident Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

The Concierge is the first point of contact for visitors to the hospital and to some patients.

We are specifically looking for someone to cover 3pm to 9pm on weekdays. However, we want someone who has flexibility to cover all shifts that may be available.

Job Summary and Qualifications

Under the limited supervision of the Volunteer Supervisor, the concierge assists staff with non-nursing functions and acts as liaison to patients and visitors.

What you will do in this position:

• Provide non-clinical information and perform clerical duties and errands as directed by department supervisor.This position does not provide hands-on patient care.
• Facilitate Fast Pass Visitor Pass System which is where visitors provide IDs to Concierge to create visitor pass and give appropriate directions to visitors based on their situation.
• Must be able to identify what process to use when dealing with confidential and trauma patients and their visitors
• Must be able to multi-task while handling multiple requests at the same time.
• Must answer phones with professional etiquette and able to document message accurately and deliver message to correct personnel via the appropriate delivery system (phone, computer, in person, or other method).
• Greet all customers promptly and courteously while promoting the mission, vision, and values of the facility.
• Communicate with Supervisor, hospital staff, visitors, and patients in a professional, friendly, calm, and courteous manner at all times.
• Maintain a calm composure in emergency, high-stress situations
• Able to show compassion with visitors and patients who are experiencing traumatic events.
• Able to de-escalate situations with individuals in a high state of emotions, including dealing with grieving individuals.
• Provide a high level of service for all customers (e.g., patients, staff, visitors, physicians, health care industry representatives).
• Receive flower and package deliveries for patients and staff. Contact appropriate staff to deliver to needed area.
• Receive, sort, and deliver hospital mail, both incoming and outgoing mail. For outgoing mail, identify and affix the appropriate postage.
• Maintain privacy and confidentiality of individuals and health information.
• Escort patients and visitors to various department within the hospital, including the Emergency Room.
• Able to interact with various levels of hospital staff from housekeeping to Executive Directors, CEOs.
• Run onsite errands and assist with clerical duties as requested.
• Notify Department supervisor of any comments or concerns that a patient or visitor relays.
• May train new hires in tasks of position.
• Keep front desk and lobby clean, neat, and stocked with necessary resources.

What qualifications you will need:

• High School Graduate / GED. Some college education preferred.
• 3 to 5 years of Customer Service experience in a fast-pasted environment highly preferred
• Some medical office or healthcare setting experience highly preferred
• Able to follow written and oral instructions accurately
• Excellent verbal and written communication
• Problem-solving skills
• Proficient with all Microsoft Office Programs including Word, Excel, PowerPoint.

Benefits

HCA Healthcare Trident Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include some or all of the following:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location and position.

Trident Medical Center – Facility Overview

Founded in 1975, Trident Medical Center has been serving patients and families throughout Berkeley, Charleston, and Dorchester Counties for 50 years. As a 320+ bed Level II Trauma Center, Trident provides comprehensive healthcare services, advanced specialty care, and 24/7 emergency treatment, earning recognition as the #1 Trauma Center in the Lowcountry.

Key Highlights

• Award-winning Heart Center
• Home to the South Carolina Institute for Robotic Surgery
• Comprehensive breast health services through the Trident Breast Care Center
• Features the Joseph M. Still Burn Clinic, the region’s only outpatient burn clinic for patients of all ages
• Provides 24/7 Hospitalist and Intensivist coverage
• Healthgrades Five-Star recipient for cardiovascular care, neurosciences, critical care, and patient safety outcomes

Expanded Emergency Access
In addition to emergency departments at Trident Medical Center and Summerville Medical Center, the health system operates four freestanding emergency rooms (FSERs) offering 24/7 emergency care:

• Brighton Park Emergency (Summerville)
• Centre Pointe Emergency (North Charleston)
• James Island Emergency (Charleston)
• Moncks Corner Medical Center (Berkeley County)
• Long Point Free Standing ED coming soon!

Together, these facilities provide convenient, around-the-clock access to emergency services across the greater Charleston region.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status