Hospital Communications Specialist (24/7)

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Tuition assistance

Job summary

Jefferson Health Northeast is seeking a Telephone Operator to serve as the frontline ambassador for patients and external customers at the main number. The role requires handling calls with empathy, transferring to the right departments, and initiating emergency paging when needed.

The position offers full-time hours, primarily weekdays with rotating weekends and holidays. Training will cover call handling, on-call schedules, and compliance with hospital policies.

Qualifications

• High school diploma or equivalent required.
• No prior hospital communications experience required, but helpful.
• 1-3 years of customer service or call center experience preferred.

Responsibilities

• Answer incoming calls promptly and direct callers to the appropriate department.
• Provide information and assist with transfers and paging as needed.
• Escalate urgent calls and follow department policies for emergent situations.

Skills

Customer service

Call handling

De-escalation

Emergency paging

Communication

Education

High school diploma

Tools

Phone system

Job description

Jefferson Health Northeast is seeking a Telephone Operator to serve as the frontline ambassador for patients and external customers at the main number. The role requires handling calls with empathy, transferring to the right departments, and initiating emergency paging when needed.

The position offers full-time hours, primarily weekdays with rotating weekends and holidays. Training will cover call handling, on-call schedules, and compliance with hospital policies.