Hospice Team Coordinator

Compassus; Milwaukee (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Compassus in Milwaukee seeks a Hospice Team Coordinator to oversee delivery of hospice care, coordinate patient records, and support the interdisciplinary team. You will ensure accurate data handling, timely documentation, and smooth communication with patients and families.

The role emphasizes adherence to care standards and collaboration across departments to maintain high-quality comfort and support for patients and their loved ones.

Qualifications

• High school diploma or GED required.
• At least two (2) years of experience with medical records, medical office, or business office support highly preferred.

Responsibilities

• Accurately enters and manages patient data (referral intake, newly admitted patient details, demographics).
• Ensures admission documents are complete, signed, dated, and include CTI and order to admit; upload into HCHB.
• Use HCHB to maintain patient records, generate reports, and add coordination notes as needed.
• Monitor durable medical equipment (DME) orders and notify management of trends or issues.
• Monitor timely return of physician orders and facilitate processing for care continuity.
• Verify and upload paper visit records into EMR and then into HCHB for complete histories.
• Organize uploaded documents in patient charts for easy retrieval.
• Ensure billed level of care matches the care level for each patient for accurate billing.
• Collect decertification paperwork and upload into patient records; notify providers on discharge.
• Initiate requests for medical records and hospital inpatient charts as needed; coordinate provider notifications.
• Facilitate coordination among the IDT for holistic patient care.
• Act as central contact for hospice team, patients, and families; ensure clear communication.
• Handle incoming calls, take messages, and route to appropriate personnel.
• Manage phone systems and switch to secondary system when needed.
• Assist DCS with pre/post-IDT activities and prepare/update plans of care (UPOCs); send UPOCs to attending physicians.
• Prepare patient binders for facilities; ensure essentials are organized.
• Perform other duties as assigned.

Education

High school diploma or GED

Job description

Company:

Compassus

Position Summary

The Hospice Team Coordinator is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Hospice Team Coordinator plays a crucial role in coordinating and overseeing the delivery of hospice care services to patients. S/he maintains accurate records and facilitates communication and collaboration among team members, ensuring that patients receive the highest level of care, comfort, and support.

Position Specific Responsibilities

• Accurately enters and manages various types of patient data, including referral intake information (if applicable), newly admitted patient details, and updates to patient demographic information.


• Ensures all admission documentation is complete, signed, dated, and includes the attending physician/medical director’s CTI (Certification of Terminal Illness) and order to admit. Uploads these documents into the HCHB system for seamless record-keeping.


• Uses HCHB to maintain and update patient records and generates reports to demonstrate regulatory compliance and add coordination notes as needed.


• Monitors the status of durable medical equipment (DME) and medical supplies orders, and promptly informs the management team of any notable trends or issues.


• Monitors the timely return of physician orders and facilitates their processing to maintain efficient patient care.


• Verifies and uploads any paper-based visit records into the Electronic Medical Record (EMR) system and subsequently into HCHB for complete and accurate patient histories.


• Ensures accurate and systematic organization of uploaded documents in the corresponding patient charts for easy retrieval and reference.


• Confirms that the ordered level of care matches the billable level of care for each patient, ensuring accurate billing and reimbursement.


• Collects decertification paperwork and uploads it into patient records. Notifies relevant healthcare providers of patient discharge through coordination notes.


• Initiates requests for medical records and hospital inpatient charts as needed, and process provider notifications when they are relevant to the patient’s care.


• Facilitates coordination among members of the interdisciplinary team (IDT) to ensure a holistic approach to patient care.


• Acts as a central point of contact for the hospice team, patients, and their families, facilitating clear and efficient communication.


• Handles incoming telephone calls, take accurate messages, and transfer calls to the appropriate personnel, maintaining a responsive and welcoming atmosphere.


• Manages the phone system and switches to the secondary system when necessary to ensure seamless communication.


• Assists the Hospice Director of Clinical Services (DCS) with pre- and post-IDT activities, including preparing agendas and updating plans of care (UPOC’s). Additionally, send UPOCs to attending physicians via mail or fax.


• Prepares binders for patients in facilities, ensuring that essential information is organized and readily available.


• Performs other duties as assigned.

Education and/or Experience

• High school diploma or GED required.


• At least two (2) years of experience with medical records, medical office, or business office support highly preferred.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Build a Rewarding Career with Compassus

At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others.

Your Career Journey Matters

We’re dedicated to helping you grow and succeed. Whether you’re pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive.

The Compassus Advantage

• Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter.


• Career Development: Access leadership pathways, mentorship, and personalized professional development.


• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.


• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.


• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.


• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.

Ready to Join?

At Compassus, your career is more than a job—it’s an opportunity to make a lasting impact. Take the next step and join a team that empowers you to grow, innovate, and thrive.