Hospice LPN Patient Care Coordinator

400 Baystate Home Health; United States; On-site; USD 40,000 - 55,000; Part time

Job summary

Baystate Health, home to Baystate Hospice, seeks a part-time Licensed Practical Nurse to coordinate high-quality hospice services at Baystate Medical Center in Springfield, MA. The role emphasizes triage, patient safety, and efficient resource use.

You will support clinical management, document in EMR, and collaborate with staff, physicians, and families. Requires LPN license, BLS, and 3 years hospice/home health experience; weekend rotation included.

Qualifications

• 3 years of hospice, home health or similar experience.
• GED or HiSET required.
• BLS certification from American Heart Association.
• Licensed Practical Nurse (LPN) license required and valid.

Responsibilities

• Coordinate hospice services and triage to prioritize patient needs.
• Enter and update orders in EMR; support admission processes.
• Communicate with patients, families, providers and staff.
• Ensure regulatory compliance and quality of care.

Skills

LPN License

Hospice care

Triage & coordination

Education

GED or HiSET (Required)

Tools

EMR systems

Job description

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Hospice is looking for a part‑time Licensed Practical Nurse to join the team! Summary: Coordinates and facilitates the provision of high‑quality, cost‑effective hospice services through efficient triaging and communication. Supports clinical management to ensure appropriate utilization of resources as well as patient safety and satisfaction.

Schedule

Part‑time, 24 hour days (3) 8‑hour shifts - 7:30am - 4:00pm Rotating weekends.

Location

Baystate Medical Center, Springfield MA.

Job Responsibilities

• Demonstrates knowledge of applicable laws and regulations, developmental stages, pharmacology, health promotion and disease prevention and treatment, best practice interventions, Baystate Home Health and Hospice policies and procedures through daily interactions with staff, physicians, and patient/families.
• Receives phone calls and directs triage to ensure that patient's needs are prioritized and met, which may include an unscheduled visit or wellness calls.
• Receives and processes patient referrals, develops electronic medical records and collects necessary documentation to maintain regulatory compliance for a hospice admission; facilitates and complete communication as needed between patients/families, providers, and hospice team members; and provides educational and supportive information to patients and families related to hospice services and admission processes.
• Review reports and patient activity to prioritize admissions and routine visits. Work with management and team assistants to ensure efficient use of all staff with manager/clinical support and oversight.
• Collaborates with finance and billing to ensure accurate payor source information is in electronic medical record.
• Assists in daily reports and communication of patients' needs to after‑hours shifts.
• Enter/edit/and/or process physician orders as appropriate in electronic medical records for updates in medication, equipment, scheduling, and plan of care needs.
• Completes weekend scheduling in collaboration with clinical manager.
• Completes urgent visits as needed.
• Serves as a role model for effective communication across the organization. Supports clinical managers in visiting staff accountability.
• Coordinates smooth transitions of care for hospice patients between hospitals, homes, facilities, and other hospices.
• Supports clinical staff with coordination of patient care needs including and not limited to DME, medications, supplies.
• Monitors utilization of resources and reports to the clinical manager.
• Assures accuracy of documentation in EMR including but not limited to visit times, orders, physicians, appropriate attachments, CIS accounts for the General Inpatient program.
• Timely communication with contracted vendors for patient services as needed, including enteral feeding, infusion services, etc.
• Assumes a role in assisting with the development and implementation of policies, procedures, and standards of care for hospice patients.
• Assumes accountability for own professional practice within ethical and legal parameters of nursing.
• Works collaboratively with clinical staff and clinical manager to ensure timely communication within the team, referral sources, and throughout transitions of care.
• All other duties as assigned.

Minimally Required Experience

• 3 years of hospice, home health or similar experience.

Preferred Experience

• Electronic medical records, knowledge of hospice programs.

Education

• GED or HiSET (Required).

Certifications

• Basic Life Support - American Heart Association.
• Driver License - Other.
• Licensed Practical Nurse - National Council of State Boards of Nursing.

Compensation Note

The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$29.30 - $33.68 - $39.83

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high‑quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever‑growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield