Hospice Liaison Nurse

Boston Medical Center; Maryland; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Gilchrist Hospice Care in Maryland seeks a Hospice Liaison Nurse to generate admissions from hospital referral sources, expand hospital partnerships, and coordinate clinical assessments for prospective patients.

You will perform eligibility visits, document in EMR, and collaborate with Admissions, IPU staff, and hospice physicians to ensure timely admissions and effective discharge planning within Gilchrist service area.

Qualifications

• Must possess Maryland RN license.
• Minimum of three years in hospice, home health or related areas.
• Ability to market to referral sources and community partners.

Responsibilities

• Actively develops and fosters area hospital referral source acceptance for GHC.
• Implements strategies to increase admissions from referrals and maintains market awareness.
• Represents GHC professionally to physicians, social workers, nurses and community partners.
• Coordinates with Admissions, IPU staff and hospice physicians on discharge planning.
• Documents visits/admissions in EMR and ensures HIPAA compliance.

Skills

Marketing to referrals

Professional communication

Hospital liaison

EMR documentation

Travel & scheduling

HIPAA compliance

Team coordination

Education

Diploma/ADN/BSN

Job description

The Gilchrist Hospice Care (GHC) Hospice Liaison Nurse generates & facilitates patient admissions from hospital-based referral sources, promotes growth of admissions, performs or coordinates clinical assessments of patients, and is responsible for meeting GHC goals for successful relationships within Gilchrist service area hospitals. The Hospice Liaison Nurse establishes and nurtures external professional relationships, maintains awareness of local medical markets, provides clinical or psychosocial assessments of prospective patients when necessary, and represents GHC and its spectrum of services in a competent, professional manner consistent with the organization’s goals. Admits patients accepted into the Mobile Hospice Response beds and continues to case manage throughout the GIP hospital stay and will foster and collaborate with hospital staff on appropriate discharge planning.**Education**Diploma, ADN, and/or BSN from an accredited institution**Experience**Minimum of three (3) years' experience required with hospice, home health, critical care, ER, oncology medical/surgical experience, community outreach or pastoral counseling**Knowledge, Skills and Abilities*** Ability to market to and deal tactfully with customers (e.g. physicians, social workers, nurses, etc.), other possible referral sources, and the community.* Excellent professional communication, negotiation, presentation and public relations skills.* Ability to facilitate hospice liaison work in any hospital setting, including Mobile Hospice, within Gilchrist service area.* Knowledge of the practice of infectious disease precautions, universal precautions and employ safe practices for self-protection.* Ability to coordinate with multiple departments including admissions, IPU staff, hospital staff and hospice physicians.* Self-directed with the ability to work with little supervision in a rapidly changing environment.* Flexibility in scheduling and ability to manage multiple tasks simultaneously.* Strong clinical or psychosocial assessment and documentation skills.* Strong computer skills include e-mail, EMR, Word and PowerPoint applications**Licensures, Certifications*** Must possess current Maryland State license as a Registered Nurse* Valid driver’s license and safe driving record and an automobile that is insured in accordance with GHC requirements**Physical Requirements*** Able to provide patient care or assistance that involves lifting, repositioning, moving patients and includes bending, reaching, and twisting.* Ability to travel to patient locations include ability to drive, negotiate stairs and walkways, including uneven surfaces at private homes or facilities.* Sufficient dexterity to utilize electronic record keeping systems, computers/keyboards and or laptops and other related equipment.* Vision ability to assess patient’s health status using visual inspection and observation and to read medications, charts, calibration and monitoring devices as appropriate.* Speech to verbally communicate to assess and impart information concerning patient status; to effectively complete patient/family teaching and to interact with internal and external health care teams.**Working Conditions*** Predominantly a hospital-based environment which may include driving as needed to other area hospitals, skilled/assisted nursing facilities, and patient homes.* Exposed to adverse working conditions due to performance of patient care activities and exposure to communicable diseases**Conditions of Employment*** Valid driver’s license and automobile insurance**Principal Duties and Responsibilities**Account Management Responsibilities* Actively develops and fosters area hospital referral source acceptance and allegiance to GHC. · Effectively implements strategies and tactics to increase admissions from referral sources. ·* Maintains awareness of changing medical environment and industry competition.* Represents GHC with professionalism at all times & responds in a timely manner to referral source questions or requests for presentations.* Maintains current knowledge of each facility’s discharge planning process and builds relationships with key institutional referral sources.* Professionally and compassionately interacts with patients, families, and hospital referral sources to explain end-of-life care services.* Delivers effective “in-services,” “lunch & learns” and other presentations to relevant parties educating the medical community on GHC, end-of-life care, hospice philosophy, and other related topics.* Maintains current knowledge of Hospice Medicare Benefit and other applicable insurance information and communicates related information when needed.* Tracks success of liaison efforts, partners with other Admission & Business Development team members to discuss current procedures and suggests improvements and innovative ideas for Admission and Business Development team and specific roles.* Prepares for and attends required meetings and contributes valuable feedback and relevant suggestions.* Ensures all HIPAA Privacy and Security Regulations, Medicare Conditions of Participation and all other Joint Commission and other regulatory/compliance requirements are understood and followed.* Assists with “Share Days” for prospective employees and in orienting new nursing personnel to policies, procedures and practices of GHC and the Hospice Liaison Nurse role.* Performing job functions in a fiscally responsible manner consistent with GHC policies, mission and vision.Liaison Direct Patient Care Services* Performs eligibility and clinical assessment visits for patients and coordinates transition of patients to GHC service for their assigned hospital patients.* Discuss clinical findings with hospital representatives when required.* Explains GHC services to patients and families in situation-appropriate manner resulting in the admission of appropriate patients and positive impression of GHC.* Completes timely electronic documentation of any eligibility visits and/or admissions performed and uses electronic medical record (EMR) systems effectively and efficiently to complete required documentation in a variety of patient care settings.* Oversee pending patients (referrals) and partners with Hospice Admission RNs and other Admission team members in admission process.* Prioritizes urgency of visits & duties when multiple referral sources require GHC services or information, as directed by GHC policies/procedures.* Keeps all referral sources updated on the status of all patient care interactions, including on-going status reports for patients admitted to services, including death notifications.* A willingness to perform the duties of an admissions nurse at homes and facilities when needed (e.g. holidays).* Provides assessment of patients at time of referral and refers to appropriate level of care* If patient will be enrolled to a Mobile Response hospice bed for GIP care, completes admission process.* Directs quality nursing care for patients with life limiting illness in conjunction with the AOHR and hospital team, to maintain the highest level of care for the patient and family.* Participates with the hospice AOHR and hospital staff in the development of a coordinated plan of care* Consults with the hospice AOHR, as needed.* Evaluates interventions with the patient and family and modifies the plan of care with the AOHR accordingly* Provides patient, family and hospital nursing staff with education and support to maintain the highest level of quality care at the end of life* Documents on appropriate charts and forms in an accurate and timely manner to document course of care* Accurately documents daily acuity assessment of all patients* Attends to patient and family at the time of death* Other duties as reasonably required.