Hospice Intake LVN

Compassus; Santa Rosa, Northern (CA, KY); On-site; USD 48,000 - 74,000; Full time

Benefits offered by this job

Medical benefits

401k

Tuition reimbursement

Wellness programs

Job summary

Providence at Home with Compassus seeks an Intake Assessment Nurse LVN for an in-office role in Santa Rosa. You will accept referrals by phone and fax, coordinate with clinicians, and ensure compliant intake processes.

The position requires California LVN licensure and 1 year each of acute care and home health experience, with strong communication and organizational skills. Working hours are 8am–4:30pm PST, in-office.

Qualifications

• Coursework/Training to attain LVN Licensure in CA.
• 1 year Acute care experience.
• 1 year Home health experience.

Responsibilities

• Prioritize daily referrals to ensure timely patient admission.
• Answer telephone calls promptly and courteously.
• Verify insurance coverage and obtain orders from physicians.
• Coordinate with clinical staff to assure service delivery and scheduling.

Skills

Excellent communications

Interpersonal skills

Customer service

English proficiency

Education

California LVN Licensure

Job description

Company: Providence at Home with Compassus This is an in-office position located in Santa Rosa Schedule: 8am-4:30pm PST.

Position Summary

An Intake assessment Nurse LVN is a LVN with home health experience whose primary responsibility is to accept referrals from a variety of resources via phone and fax.

Position Specific Responsibilities

• Prioritizes daily referrals in order to guarantee timely patient admission.
• Answers telephone calls promptly and courteously.
• Checks and follows up on ECIN and iNEXX referrals on a daily basis.
• Scans referral information into All Docs.
• Accurately transcribes medical and insurance information from faxed documentation and phone referrals.
• Verifies and obtains orders from physician.
• Ascertains if insurance is contracted with SJHH in order to assure appropriate financial reimbursement.
• Interfaces with the Insurance Verification Specialist as needed.
• Communicates with Clinical Manager and Service Coordinator to assure coordination of services.
• Keeps Pharmacy Department informed of upcoming referrals and faxes them the final hard copies.
• Applies Medicare and State Regulations pertaining to home health when accepting a referral in order to be compliant with said regulations.
• Create and maintain intake orientation manual and assess caregiver skills to identify training needs.
• Instruct and monitor the work of orientees.
• Provide comprehensive and constructive feedback for intake team members and update Director of Nursing.
• Makes recommendations related to training and skill development to the Director of Nursing.
• Create and manage on-call schedules of RNs and LVNs for weekdays, weekends and holidays.
• Coordinate referrals at intake with QA, eligibility ensuring initial authorization for visits and corrections needed for authorizations, e.g., med records, diagnosis etc.
• Assist with resolution of referral source complaints, concerns or requests.
• Review referral packets to ensure completion.
• Provide daily declination reports to the Executive Director.
• Contact referral sources to provide availability of disciplines and geographical locations of available resources.
• Create and manage schedules for intake staff.
• Performs other duties as assigned.

Education and/or Experience Required

• Coursework/Training Completes necessary education to attain LVN Licensure in state of California.
• 1 year Acute care experience.
• 1 year Home health experience.

Skills

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.

Language Skills: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy.

Computer Skills: Knowledge of computers.

Other Skills and Abilities: Excellent communications skills.

Other Skills and Abilities: Mandatory interpersonal and communication skills.

Other Skills and Abilities: Excellent customer service skills.

Other Skills and Abilities: Good organizational skills.

Other Skills and Abilities: Knowledge of home health compliance issues, payer coverage requirements related to eligibility for services.

Other Skills and Abilities: Knowledge of home health referral process preferred.

Certifications, Licenses, and Registrations Required upon hire

• California Licensed Vocational Nurse (Vendor Managed)

Required upon request

Driving may be necessary as part of this role. Caregivers are required to comply with all state laws and requirements for driving. Caregivers will be expected to provide proof of driver license and auto insurance upon request. See policy for additional information.

Physical Demands and Work Environment

The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 50 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. In a healthcare setting, exposure to bodily fluids, infectious diseases, and conditions typical to the field is expected. Routine use of standard medical equipment and tools associated with clinical care is essential. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to clinical positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Compensation range: $34.90 - $53.39 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities

Compassus offers a comprehensive benefits package including, Medical, Dental, Vision, 401k and much more.

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Build a Rewarding Career with Compassus

At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others. Your Career Journey Matters We’re dedicated to helping you grow and succeed. Whether you’re pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive.

Ready to Join? At Compassus, your career is more than a job—it’s an opportunity to make a lasting impact.

Compassus provides a continuum of integrated home-based services including home health, home infusion, palliative and hospice care. Thousands of teammates and hundreds of access points nationwide provide high-quality care and manage patients’ advanced illnesses in partnership with health systems and long-term care partners.

The Compassus Care for who I am culture reflects its unique care delivery model, which focuses on each person as an individual as well as a patient, to improve their quality of life in a meaningful way.

Learn more at compassus.com or follow @Compassus on Facebook, LinkedIn, Instagram or Twitter.

The Compassus Advantage

• Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter.
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.