Hospice Intake Coordinator

Missionhealthcare; San Diego (CA); On-site; USD 35,817 - 44,083; Full time

Benefits offered by this job

401(k) retirement savings plan

Mileage reimbursement

Employee Assistance Program (EAP)

Paid vacation, sick leave, and holydys

Tuition Reimbursement

Medical, dental, and vision insurance

Flexible Spending & Health Savings Ass

Disability, life, and AD&D insurance

Pet insurance

Job summary

Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States, offering a comprehensive range of services across the care continuum. San Diego, CA-based role focusing on referrals, insurance processing, and care coordination.

Join a team committed to compassionate, accountable, respectful, excellent, and service-oriented CARE. The position emphasizes timely SOC initiation, family communication, and collaboration with RN/LVN for patient

Qualifications

• High school graduate; bachelor’s degree preferred in health related field or licensed clinician preferred.
• 2+ years of health care experience required.
• 2 years of experience in hospice preferred.
• Must have knowledge of the purpose and function of hospice and diagnosis acceptable to Hospice setting.
• Proficient in word processing, desktop publishing and spreadsheet software.
• Demonstrated knowledge of the appropriate skills for communicating with individuals of all ages.

Responsibilities

• Retrieve referrals in a timely manner from Forcura, ECIN, or other means of submission.
• Verify completion of EOB.
• If no EOB completed, contact Marketing liaison to alert them of referral to allow them to be first point of contact for referring facility or MD.
• Immediately initiates data entry and begins insurance authorization process.
• Enters PENDING code so that we can track patients who are in process.
• Arranges and schedules transportation (as needed), Durable Medical Equipment (DME), and Medication delivery (initiate workflow for RN to order meds).
• Contacts families and patients to coordinate the Start of Care or initiation visit, and delivery of Medications and DME.
• Schedules initiation visit as well as SOC visit in HCHB and sends visit to RN/LVN device so they can initiate care.
• Is responsible for timely initiation of care with the goal of response time of less than 2 hours.
• Is responsible for changing patient’s status to NON ADMIT and coordinating with DPCS to ensure they are aware of patient status.
• Other duties as assigned.

Skills

Healthcare experience

Hospice knowledge

Communication skills

Data entry

Education

High school graduate

Bachelor’s degree preferred in health-related field

Tools

Forcura

ECIN

HCHB

Job description

Mission Healthcare,located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered withCompassion,Accountability,Respect,Excellence andService(CARES),Mission Healthcare’s core values. By joining our team, you will have the opportunity to impact patient’s lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family! Mission Healthcare offers competitive benefit packages designed to support the well‑being of our team.

• 401(k) retirement savings plan
• Mileage reimbursement
• Employee Assistance Program (EAP)
• Paid vacation, sick leave, and holidays
• Tuition Reimbursement

Benefits Available to All Benefit-Eligible Employees

Additional Benefits for Employees Regularly Scheduled 30+ Hours per Week:

• Medical, dental, and vision insurance
• Flexible Spending & Health Savings Accounts
• Disability, life, and AD&D insurance
• Pet insurance

Pay range (depending on experience): $26-$32/hr

Schedule/Shift: Friday-Sunday

Location: San Diego, CA

Responsibilities:

• Retrieve referrals in a timely manner from Forcura, ECIN, or other means of submission.
• Verify completion of EOB.
• If no EOB completed, contact Marketing liaison to alert them of referral to allow them to be first point of contact for referring facility or MD.
• Immediately initiates data entry and begins insurance authorization process.
• Enters PENDING code so that we can track patients who are in process.
• Arranges and schedules transportation (as needed), Durable Medical Equipment (DME), and Medication delivery (initiate workflow for RN to order meds) .
• Contacts families and patients to coordinate the Start of Care or initiation visit, and delivery of Medications and DME.
• Schedules initiation visit as well as SOC visit in HCHB and sends visit to RN/LVN device so they can initiate care.
• Is responsible for timely initiation of care with the goal of response time of less than 2 hours.
• Is responsible for changing patient’s status to NON ADMIT and coordinating with DPCS to ensure they are aware of patient status.
• Other duties as assigned.

Qualifications:

• High school graduate; bachelor’s degree preferred in health related field or licensed clinician preferred.
• 2+ years of health care experience required.
• 2 years of experience in hospice preferred.
• Must have knowledge of the purpose and function of hospice and diagnosis acceptable to Hospice setting.
• Proficient in word processing, desktop publishing and spreadsheet software.
• Demonstrated knowledge of the appropriate skills for communicating with individuals of all ages.

Equal Opportunity & Veteran‑Friendly Employer: We are proud to be an equal‑opportunity employer committed to building inclusive, compassionate healthcare teams. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business need.

Veterans and military spouses are encouraged to apply. As a veteran‑friendly employer and proud participant in the We Honor Veterans Association, we recognize and value the leadership, teamwork, adaptability, and service‑driven experience military‑connected individuals bring to patient‑centered care and healthcare environments.

Accessibility Commitment: We strive to make our hiring process accessible to all. If you require accommodations at any stage of the employment process due to a disability, please do not hesitate to let us know how we can best meet your needs.

Inclusion Efforts: We continually work to enhance our practices by actively combating discrimination and advancing fairness and inclusivity. We encourage applicants from historically underrepresented groups to apply and join us in our mission to diversify our team and foster an environment where diverse perspectives are embraced, and every employee is given the opportunity to thrive.

Your Voice Matters: Mission Healthcare values your voice. We believe in maintaining a dialogue about diversity and inclusion within our teams and welcome your perspectives and innovative ideas. Together, we aim to build a workplace that reflects the communities we serve and a culture where everyone belongs.

Communication Consent: By submitting an application, you acknowledge and consent to receive communications—including emails, phone calls, and text messages from Mission Healthcare and its recruiters regarding your application and potential employment opportunities. You may opt out of text messages at any time by responding with "STOP".

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