Hospice Clinical Services Director

The Highlands at Wyomissing; Wyomissing (Berks County); On-site; USD 110,000 - 150,000; Full time

Job summary

The Highlands at Wyomissing seeks a Clinical Director to lead its hospice clinical operations. You will supervise nursing staff, ensure exceptional patient care, and drive quality, compliance, and service excellence within a mission-driven organization.

Responsibilities include budgeting, staff development, policy implementation, and ensuring regulatory adherence while maintaining high standards of patient and family care.

Qualifications

• RN with leadership experience in hospice or related healthcare setting.

Responsibilities

• Oversee hospice clinical services and ensure quality, compliance, and service excellence.
• Provide leadership and mentorship to nursing staff.
• Assist Executive Director with budget preparation and financial monitoring.
• Ensure proper maintenance of clinical records in compliance with laws.
• Promote hospice referrals and community engagement.

Skills

Self-direction

Problem solving

Verbal communication

Written communication

Organizational skills

Leadership

Education

Bachelor’s degree in nursing

PA RN license

CPR certification

Job description

Lead and inspire a dedicated hospice team at The Highlands at Wyomissing. As our Clinical Director, you will oversee hospice clinical operations, provide leadership and mentorship to nursing staff, ensure exceptional patient and family care, and help drive quality, compliance, and service excellence. This is an excellent opportunity for an experienced RN leader seeking a meaningful role with a respected, mission-driven organization.

Summary of Responsibilities:

The Clinical Director is responsible for the overall direction of hospice clinical services. The Clinical Director establishes, implements, and evaluates goals and objectives for hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy.

Essential Functions/Duties:

• Coordinates and oversees all direct and indirect patient services provided by clinical
  organization personnel.
• Provides guidance and counseling to coordinators to assist them in continually improving all aspects of hospice care services provided through organization personnel.
• Assists in managing clinical teams and planning.
• Provides help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated.
• Assists the Executive Director/Administrator in the preparation and administration of the organization's budget.
• Interpret operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues or expenses.
• Evaluates performance of clinical personnel.
• Assist in Hiring, evaluating, and termination of organization personnel.
• Conducts annual evaluations on clinicians, or more frequently if indicated.
• Oversee the maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of organization activities.
• Assures proper maintenance of clinical records in compliance with local, state and federal laws.
• Responsible for the maintenance of adequate and appropriate inventory supplies and equipment for the provision of patient services.
• Develops, implements and evaluates the orientation program for new organization personnel. Responsible for orientation of new organization personnel, directly or delegated.
• Plans and implement in-service and continuing education programs to meet education and training needs of organization personnel.
• Assists with the evaluation of organization performance via quality assessment performance improvement program, productivity, quarterly and annual reviews. Assures for the quality and safe delivery of hospice services provided through the Organization.
• Assists in the development of organization goals. Develops, recommends, and administers Organization policies and procedures.
• Assures compliance with all local, state and federal laws regarding licensure and certification of organization personnel and maintains compliance with CGS Medicare
• Stays informed about changes in the field of nursing and hospice care, shares information with appropriate organization personnel.
• Promotes hospice referrals in the health care community.
• In the absence of the Executive Director/Administrator, the Clinical Director will become the acting Executive Director/Administrator and will be vested with authority to act on behalf of the Executive Director/Administrator.
• Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.

Required Skills/Abilities:

• Self-directed and able to work with minimal supervision.
• Demonstrates excellent observation, problem solving, verbal and written communications, nursing skills per competency checklist.
• Shows ability to organize and prioritize workload independently.

Supervisory Responsibilities:

This position directly supervises all hospice clinical personnel and other staff involved in the provision of direct and indirect patient care services.

Core Values:

• AMBASSADOR: Represents The Highlands at Wyomissing® in a positive light with integrity. Takes pride in our community.
• COMMITMENT: Dedicated, adaptable, tolerant, dependable, focused, and passionate. Often does more than is required. Reports to work as scheduled and timely.
• COMPASSIONATE: Is empathetic, mindful, and kind.
• INNOVATIVE: Is curious. Identifies new methods and efficiencies.
• RESULTS-DRIVEN: Has a strong sense of urgency about solving problems and completing work. Exerts unusual effort over time to achieve a goal. Maintains commitment to goals in the face of obstacles and frustrations.
• TEAM ORIENTED: Works cooperatively and effectively with others to achieve common goals.

The Highlands’ Traditions (Customer Service Expectations):

• SAFETY: Practices safe behaviors to ensure the safety of all.
• KINDNESS: Projects a positive image and energy. Courteous and respectful to all. Goes above and beyond to exceed customer expectations.
• SHOW: Takes pride in self-appearance. Stays in “character” and performs the “role in the show.” Ensures work area is show‑ready.
• EFFICIENCY: Performs role with consistency and efficiency. Uses time and resources wisely.

Position Type/Expected Hours of Work:

• The position is Monday through Friday with on‑call expectations after hours, weekends and holidays. Standard hours may fluctuate based on case load. Standard days and hours of work for Standard Hospice business hours are from 8:00am to 4:30pm. Hours worked after hours are from 5:30pm to 8am Monday through Thursday. Weekends/holidays are Friday to Monday from 8am to 8am.
• Holidays are covered on a rotating schedule

Travel:

• Travel may be expected for this position, including some local travel in the communities surrounding The Highlands campus.

Education and Experience Requirements:

• High school Diploma or GED (Required)
• Bachelor’s degree in nursing (Required)
• PA Registered Nurse License (Required)
• Must be a licensed driver with an automobile that is insured in accordance with state or organization requirements and is in good working order.
• Three years of management experience in a hospice or related health care organization (Preferred)
• CPR Certification (Required)
• (Required)

Work Authorization/Security Clearances:

• Medical Screening
• Criminal History Clearance
• FBI Fingerprint Clearance (Only required if you have not lived in PA for the last 2 years)
• Immigration and naturalization (I-9) Clearance
• Valid Pennsylvania Driver's License and acceptable MVR (if operating company vehicle)

Physical Requirements and Physical Demands:

• While performing duties of this job, the employee is occasionally required to climb, kneel, pull with force, reach above head, reach above shoulder, push/pull (up to 100+ lbs.), lift from floor level up, lift from waist level up, lift above shoulders/head, ability to lift, push, pull with assistance (mechanical or co‑worker) the weight of the average patient specific to department, Lifting 25 lbs. maximum and frequent lifting and/or carrying of objects weighing up to 10 lbs.

Qualifications

Education

Required

Bachelors or better.

Licenses & Certifications

Required

RN Number

Equal Opportunity Employer
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