Hospice Care Coordination Specialist

Allegheny Health Network; Troy (MI); On-site; USD 48,000 - 64,000; Full time

Job summary

Graham Healthcare Group is seeking a Hospice Care Coordination Specialist in Troy, MI. The role coordinates referrals, manages multiple communication channels, and serves as the liaison between sales and hospice intake. Strong customer service, HIPAA compliance, and organizational skills are essential.

The position requires a Bachelor's degree and hospice/home health experience is preferred. Travel between sites may be required, and the role is office-based with standard clerical duties.

Qualifications

• Bachelor’s degree required.
• Two years of related customer service or marketing experience preferred.
• Hospice and/or Home Health experience preferred.

Responsibilities

• Develop and nurture referrals with accurate documentation.
• Manage communication channels (Teams, email, EMR workflow).
• Serve as primary contact for sales team and clients.
• Demonstrate excellent internal and external customer service.
• Ensure HIPAA and client confidentiality compliance.
• Manage hospice intake processes and census related to other services.
• Collaborate with Hospice, Palliative, Home Health, Journey teams to expeditate care.
• Support leadership and Sales to improve efficiency.
• Respond to web inquiries for service information.

Skills

Active listening

Customer service

Patience and judgement

Time management

Microsoft Office Suite (Teams)

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Title

Hospice Care Coordination Specialist

Location

Troy, MI, USA

Additional Location(s)

Employee Type

Employee

Working Hours Per Week

40

Job Description

Essential Duties and Responsibilities

Include, but are not limited to, the following. Other duties may be assigned as necessary.

• Develop and nurture referrals while ensuring accurate documentation.
• Manage various communication channels for the team, including Teams, emails, and EMR workflow.
• Serve as a primary contact, advocate, and source of information for sales team
• Demonstrate excellent customer service, both internally and externally.
• Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality.
• Manage a census of patients that are not current with another service line offered by Residential; this may include:
  • Patients discharged from Home Health, Journey, Palliative, or Hospice
  • Patients whose Hospice start of care were delayed by patient choice
  • Patients needing an in-phone person consultation regarding levels of care as requested by another service line across the continuum
• Manage Hospice Intake email distribution group for timely and accurate communication
• Explore opportunities to support leadership and the Sales team to increase efficiency and effectiveness
• Communicate and collaborate with Palliative, Home Health, Journey and Hospice teams as needed to expediate access to care and internal team collaboration
• Serve as a liaison between Sales and Hospice Intake
• Additional statistical tracking may be requested by management
• Respond to company web-based inquiries for service information as needed
• Comply with Company’s Core Values and Core Competencies
• Perform other duties as assigned by Supervisor and/or Director
• Ensure compliance with local, state, and federal regulations.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Medical Terminology knowledge preferred
• Active listening skills
• Customer service skills
• Possess patience, dependability, good and sound judgement, and ability to manage concurrent demands
• Proficient in Microsoft office suite including teams
• Detail Oriented with use of time management techniques and tools

Education and/or Experience

• Bachelor’s degree required
• Two years of related customer service or marketing experience preferred

2 years of Hospice and/or Home Health experience preferred

Certificates, Licenses, Registrations

Must have and maintain in good standing professional license, certificate, or registration, as applicable.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.

FIELD WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee travels by automobile and is exposed to changing weather conditions. Employee will be required to drive daily for meetings and/or visits to residential homes. Employee will work in varied residential environments based on assigned caseload.

OFFICE WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

NOTICE :

• Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
• By supplying your phone number, you agree to receive communication via phone or text.
• By submitting your application, you are confirming that you are legally authorized to work in the United States.

Graham Healthcare Group is an Equal Opportunity Employer