Hospice Care Coordination Nurse (RN)

JOL Healthcare, Inc.; Leander (TX); On-site; USD 90,000 - 110,000; Full time

Job summary

JOL Hospice is seeking a Clinical Operations RN in Leander, TX, to coordinate patient care, triage clinical calls, and ensure timely communications with clinicians and families. The role emphasizes documentation, compliance, and collaboration with the IDT for care planning and smooth admissions, transfers, and discharges.

Ideal candidates bring an unrestricted RN license, hospice experience, and strong EMR proficiency, with a focus on compassionate, patient-centered care and regulatory

Qualifications

• Current unrestricted RN license in the state of practice or in a compact state.
• BSN preferred; graduate from an accredited nursing program.

Responsibilities

• Answer and triage clinical calls during business hours.
• Ensure urgent patient concerns are communicated to clinician immediately.
• Maintain timely follow-up on unresolved clinical issues.
• Demonstrate professional communication with patients, families, and team.

Skills

RN license

Hospice care knowledge

Care coordination

EMR/EHR proficiency

CMS regulations knowledge

Communication skills

Documentation accuracy

Critical thinking

Time management

Interdisciplinary collaboration

Education

RN degree (BSN preferred)

Graduate of accredited nursing program

Tools

EMR/EHR

Microsoft Office

Job description

Job Details: Job Location: 302 - JOL Hospice Leander - Leander, TX, Position Type: Full Time, Salary Range: $100000.00 - $100000.00Salary/year, Hospice Care Coordination Nurse (RN)

Clinical Communication

• Answer and appropriately triage all incoming clinical calls promptly during assigned business hours.
• Ensure urgent patient concerns are communicated to the appropriate clinician immediately.
• Maintain timely follow-up on unresolved clinical issues until they are resolved.
• Demonstrate professional, compassionate communication with patients, families, referral partners, and team members.

HomeCare HomeBase Workflow

• Maintain assigned HomeCare HomeBase workflows daily.
• Monitor and assist clinicians with outstanding tasks, physician orders, and documentation.
• Escalate overdue clinical items to leadership when appropriate.
• Support timely completion of workflow items to promote regulatory compliance.

Interdisciplinary Team (IDT)

• Ensure IDT meeting preparation is completed before each scheduled meeting.
• Verify patient documentation is current and available for IDT discussion.
• Document and communicate action items following IDT meetings.
• Assist leadership with follow-up to ensure care plan updates are completed on time.

Administrative On-Call

• Serve as Administrator On-Call according to assigned schedule, including weekdays, weekends, and holidays as needed.
• Respond to after-hours administrative concerns in a timely and professional manner.
• Document significant after-hours events and communicate appropriate follow-up to leadership.
• Support staff in resolving operational and clinical concerns while maintaining continuity of patient care.

Scheduling & Staffing Support

• Assist with scheduling coverage to maintain ordered visit frequencies.
• Help coordinate staffing solutions for call-ins, schedule changes, and urgent patient needs.
• Communicate scheduling concerns proactively to leadership.

Education & Staff Development

• Assist with orientation of new clinical employees.
• Provide ongoing education related to hospice regulations, documentation, workflows, and company expectations.
• Participate in annual competencies and skills validation.
• Serve as a clinical resource and mentor to team members.

Quality & Compliance

• Participate in monthly chart audits and quality improvement initiatives.
• Assist with survey readiness activities.
• Promote compliance with CMS Conditions of Participation, state regulations, accreditation standards, and JOL policies.
• Support timely completion of physician orders, incident reporting, and required documentation.

Clinical Operations

• Ensure hospice supplies and equipment requests are processed accurately and timely.
• Assist with admissions, transfers, discharges, and other clinical coordination activities as needed.
• Collaborate with leadership to improve workflows and operational efficiency.

Professionalism & Leadership

• Demonstrate JOL's core values through teamwork, accountability, integrity, compassion, and service excellence.
• Maintain positive relationships with patients, families, referral sources, and interdisciplinary team members.
• Support a culture of collaboration, continuous improvement, and patient-centered care.
• Exhibit flexibility by assisting with additional clinical and operational responsibilities as assigned.

Performance Goals

• Maintain excellent responsiveness to patients, families, and staff.
• Support timely completion of all assigned HomeCare HomeBase workflows.
• Contribute to successful, organized, and compliant IDT meetings.
• Help maintain survey readiness at all times.
• Foster strong teamwork and communication across all departments.
• Promote high patient and family satisfaction through exceptional service and timely coordination of care.

Support branch clinical quality, operational efficiency, and regulatory compliance while keeping the organization's mission of Patients First at the center of every decision.

Qualifications: Qualifications

• Current unrestricted Registered Nurse (RN) license in the state of practice or in a compact state.
• Graduate of an accredited school of nursing; BSN preferred.
• Minimum of 2-3 years of nursing experience, with at least one year in hospice, home health, palliative care, or case management preferred.
• Knowledge of hospice philosophy, end-of-life care, symptom management, and interdisciplinary care planning.
• Demonstrated understanding of CMS Conditions of Participation, state hospice regulations, and accreditation standards.
• Strong clinical assessment, critical-thinking, and care-coordination skills.
• Ability to effectively prioritize multiple patient needs in a fast-paced environment.
• Excellent verbal and written communication skills with the ability to collaborate across interdisciplinary teams.
• Experience coordinating care with physicians, advanced practice providers, nursing staff, social workers, chaplains, and community resources.
• Proficient in electronic medical records (EMR/EHR) and Microsoft Office applications.
• Ability to educate patients, families, and staff regarding hospice services, disease progression, and care planning.
• Strong organizational skills with attention to detail and accurate documentation.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Current CPR certification (if required by the organization).
• Valid driver's license, reliable transportation, and proof of automobile insurance.