Hospice Admissions Coordinator

Compassus; Bedford (NH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Meaningful work

Career development

Innovation meets compassion

Enhanced benefits

Recognition & support

Culture of belonging

Job summary

Compassus in Bedford, NH is seeking a Hospice Admissions Coordinator to process referrals, coordinate patient admissions, and enter data after all hospice requirements are met.

You will work with physicians, payors, and care teams to obtain orders, arrange pre-certifications, schedule assessments, and explain hospice services to families; ensure accurate charting and timely handoffs to the IDT. This on-site role emphasizes compassionate communication and meticulous documentation.

Qualifications

• High school diploma or GED is required.
• Bachelor's degree preferred.
• 2–3 years of related experience and/or training strongly preferred.
• Equivalent education/experience will be considered.
• Experience communicating with physicians, nurses and other healthcare personnel is highly preferred.
• Experience in insurance and Medicare/Medicaid billing and reimbursement preferred.

Responsibilities

• Support designated program area and/or region.
• Attend and participate in staff meetings, educational programs and community events as requested.
• Communicate identified needs and potential solutions to supervisor.
• Receive and process referrals from physicians, patients, families, friends, and community.
• Contact physicians to secure an order for admission.
• If Admissions Coordinator is not an RN, ensure a nurse is present or obtain a script to fax.
• Contact insurance companies for pre-certification authorization.
• Schedule appointments for informed consents and RN assessment visits.
• Explain hospice services and benefits to patients, families, and others as needed.
• Inform team members of appointment times.
• Complete admission process according to policy.
• Notify IDT and ancillary providers of admissions.
• Enter admission data into a third‑party system.
• Ensure patient chart is signed/dated and turned over to Team Coordinator.
• Market referral sources.
• Contact long term care staff, hospital staff, and physicians to promote hospice services.
• Provide back-up support for Hospice Care Consultant.
• Document marketing contacts as directed.
• Perform other duties as assigned.

Skills

Math skills

Language skills

English proficiency

Education

Bachelor's degree preferred

2–3 years related experience preferred

High school diploma or GED required

Job description

Position Summary

The Hospice Admissions Coordinator processes patient referrals, coordinates the admission of patients, and enters patient admission data after all requirements of hospice have been met.

Position Specific Responsibilities

• Support designated program area and/or region.
• Attends and participates in staff meetings, educational programs and community events, as requested.
• Communicates identified needs and potential solutions to supervisor.
• Receives and processes referrals from physicians, patients, families, friends, and community.
• Contacts physicians to secure an order for admission.
• If the Admissions Coordinator is not a Registered Nurse, s/he will have to ensure a nurse is present to take a verbal order or will have to ask for a "script" to be faxed.
• Contacts insurance companies for pre-certification authorization.
• Schedules appointments with patients and families for informed consents and the RN assessment visit.
• Explains hospice services and benefits to patients, family members, and significant others, if needed.
• Informs appropriate team members of time of appointments.
• Completes admission process according to agency/corporate policy.
• Ensures proper notification of admission to assigned interdisciplinary team (IDT) and ancillary providers.
• Enters admission data into a third-party system.
• Ensures patient chart, ensuring all documentation is signed and dated and turns chart over to Team Coordinator.
• Markets referral sources.
• Contacts long term care staff, hospital staff, and physicians to promote hospice services.
• Provides back-up support for Hospice Care Consultant.
• Documents marketing contacts, as directed.
• Performs other duties as assigned.

Education and/or Experience

• High school diploma or GED required.
• Bachelor's degree preferred.
• Two (2) to three (3) years of related experience and/or training strongly preferred.
• An equivalent combination of education and experience will be considered.
• Experience communicating with physicians, nurses and other healthcare personnel highly preferred.
• Experience in insurance and Medicare/Medicaid billing and reimbursement preferred.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy.

Physical Demands and Work Environment

The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Company Culture & Diversity

This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to positions in our organization. At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Compassus Advantage

• Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter.
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.

Ready to Join?

At Compassus, your career is more than a job-it's an opportunity to make a lasting impact. Take the next step and join a team that empowers you to grow, innovate, and thrive.

Compassus provides a continuum of integrated home-based services including home health, home infusion, palliative and hospice care. Thousands of teammates and hundreds of access points nationwide provide high-quality care and manage patients’ advanced illnesses in partnership with health systems and long-term care partners. The Compassus Care for who I am culture reflects its unique care delivery model, which focuses on each person as an individual as well as a patient, to improve their quality of life in a meaningful way. Learn more at compassus.com or follow @Compassus on Facebook, LinkedIn, Instagram or Twitter.