Hospice Account Manager (Clinical) - Madison Area

Agrace; Madison (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Mileage reimbursement

Health/dental/vision insurance

PTO & holidays

Career development

Job summary

Agrace in Madison, WI is seeking an Account Manager – Clinical. This full-time role serves as the primary contact between Agrace and healthcare facilities, managing sales and relationships, expanding partnerships, and increasing visibility across the continuum of Agrace services.

The role requires an associate degree or equivalent, a valid clinical license (RN/ADN preferred), and at least two years in healthcare sales or related work. Strong communication and MS Office skills are essential.

Qualifications

• Associate degree or equivalent combination of education and work experience.
• Valid clinical license, RN/ADN preferred.
• Minimum of two years of healthcare sales or related experience preferred.
• Valid driver’s license, auto insurance, and access to a reliable vehicle.
• Knowledge of healthcare partner operations including clinics, hospitals, and long-term care facilities.
• Demonstrated success in clinical sales/marketing with strong relationship skills.
• Intermediate Microsoft Office Suite skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Initiate contact with clinical and community leaders to introduce Agrace’s continuum of services.
• Maintain regular in-person contact with assigned accounts and respond promptly.
• Represent Agrace at community and clinical events, including weekends/evenings.
• Customize outreach content to connect services to customer needs.
• Request commitment from referral sources to be preferred provider of hospice and palliative care.
• Report customer concerns to Agrace leadership.
• Identify opportunities to enhance partnerships with community and clinical entities.
• Log all activities in Salesforce.

Skills

Healthcare sales

Relationship building

Customer service

Microsoft Office

Education

Associate degree or equivalent

RN/ADN preferred

Tools

Salesforce

MS Office

Job description

Location: Madison, WI Area

Full-time 1.0 FTE (40hours/week) | Day Shift | Monday-Friday | 8am-5pm

Make a lasting impact with Agrace

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a role that helps support meaningful, patient-centered care, this is your opportunity to make a difference!

How You’ll Make a Difference (Essential Functions)

The Account Manager – Clinical, serves as the primary contact between Agrace, long-term care facilities, clinics, hospitals, and other healthcare agencies. They are responsible for the management of sales and relationships with healthcare and community partners. The Account Manager maintains the company's existing relationships, seeks to grow new business, and is responsible for developing, implementing, and coordinating sales activities within the diverse communities we serve. They are responsible for the goal of enhancing visibility for Agrace resulting in patient, volunteer, partner and community referrals across the full continuum of Agrace services. Through personal relationships and marketing, the Account Manager is directly responsible for ensuring that all eligible patients have access to all Agrace services.

Key Responsibilities

• Initiate contact with clinical and community leaders and key stakeholders to introduce Agrace’s continuum of services.
• Maintain regular in person contact with assigned accounts and respond promptly.
• Represent and network on behalf of Agrace at community and clinical events, which may include weekends and evenings.
• Customize outreach content to connect our services to the needs of the customer.
• Request a commitment from referral sources to be their preferred provider of hospice and palliative care services.
• Report customer concerns to Agrace leadership.
• Identify and recommend areas of opportunity for Agrace where community and clinical partnerships may be enhanced.
• Report all activities in sales/marketing software (Salesforce).

Education

• Use clinical knowledge and expertise to collaborate with providers
• Promote and provide education presentations to all audiences.
• Participate in the development of outreach presentations and in-service topics.
• Attend public events to provide information on services.
• Provide and/or coordinate annual in-services for assigned accounts and community partners.

Other Duties

• Participate in internal work groups, meetings, and committees relative to position responsibilities.
• Complete assigned education to maintain clinical licensure.
• Stay updated on regulations and policies of referral sources.

You Bring (Qualifications)

• Associate degree or equivalent combination of education and work experience
• Valid clinical license, RN/ADN preferred
• Minimum of two years of healthcare sales or related experience preferred
• Valid driver’s license, auto insurance, and access to a reliable vehicle
• Knowledge of healthcare partner operations including clinics, hospitals, and long-term care facilities
• Demonstrated success in clinical sales/marketing with a strong sense of developing and maintaining relationships
• Intermediate Microsoft Office Suite skills
• Ability to work effectively and cooperatively with others
• Exceptional customer service skills with the ability to resolve conflicts
• Orientation to detail and proven excellent follow-through
• Ability to communicate effectively verbally and in writing

Benefits

• Competitive pay with mileage reimbursement
• Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +)
• Retirement plans with employer matching
• Generous Paid Time Off (PTO) and holiday paid time off
• Comprehensive onboarding, mentorship, and career development

About Agrace

For more than 45 years, Agrace has been an innovator and leader in both caring for patients and their families, and in educating others about death, dying and grief. We are the largest hospice provider in Wisconsin. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.

At Agrace we are strengthened by the unique experiences, cultures and traditions of our staff, patients and clients.

Together, we pursue a vision in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.

We foster a culture of belonging that celebrates people’s uniqueness and leads to meaningful, empathetic connections.

Agrace Health Inc is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.