Hospice Account Executive

St. Croix Hospice; Moline (IL); On-site; USD 48,000 - 72,000; Full time

Job summary

St. Croix Hospice in Moline, IL is seeking a Care Transition Coordinator to lead the marketing and sales activities within designated territories. You will collaborate with care teams, referral sources, and the admissions process to grow patient services and ensure timely care transitions.

The role emphasizes relationship-building, market knowledge, and budget-aware planning, with responsibilities for events, CRM documentation, and cross-functional support across the organization.

Qualifications

• Associate’s degree in Marketing, Business Administration, Healthcare, or related field is required.
• Strong communication, negotiation, and public relations abilities are essential.
• Ability to work autonomously, stay organized, and adapt to changing priorities.
• Proven capability to coordinate with multiple stakeholders and teams.

Responsibilities

• Meet admission and call volume targets.
• Coordinate daily sales and marketing operations, including marketing initiatives.
• Document all sales activity in the CRM per organizational requirements.
• Employ marketing initiatives to meet budgeted sales volume projections.
• Maintain knowledge of markets, referral sources, and competitor positioning.

Skills

Communication skills

Negotiation skills

Public relations

Autonomy & organization

Education

Associate’s degree in Marketing, Business Administration, Healthcare, or related field

Tools

CRM systems

Job description

Job Details: Job Location: Moline IL - Moline, IL, Position Type: Full Time, Salary Range: Undisclosed, Work Where You Matter!

At St. Croix Hospice we guide patients and families through the end-of-life journey. Through compassionate care, we focus on our patient’s quality of life, empowering them to make the most of their time with dignity, comfort and respect. If you are ready to be part of an extraordinary team of caregivers, then come work where you matter.

Care Transition Coordinator Position Overview

Essential Functions and Skills

• Meet admission and call volume targets.
• Coordinates daily sales and marketing operations including implementation of marketing initiatives.
• Build and monitor customer perceptions of St. Croix Hospice as a high-quality provider of services.
• Document all sales activity in the CRM per organizational requirements.
• Employs marketing and promotional initiatives to achieve budgetary sales volume projections.
• Maintains comprehensive working knowledge of markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning.
• Enhances flow of communication between patient, family, caregiver, facility, physician team, and any other hospice support vendors.
• Provides patient, family, and caregiver with education on hospice and encourages informed decision making.
• Assists the Director of Patient Services/Regional Director in establishing organization volume projections in the annual budget and in establishing allocations for the marketing department.
• Monitors allocation of resources according to budgetary limitations.
• Continuously conducts market assessments and assists in developing a comprehensive marketing plan designed to meet budgetary volume projections.
• Assist with coordinating and scheduling marketing events, vendor fairs, and exhibits within various territories.
• Assists with ongoing training and support of Care Transition Team. Participate in mentoring and shadowing of Care Transition Coordinators to assist in territory management.
• Assists in orienting all new staff members of the marketing team.
• Provides leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs.
• Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel.
• Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided
• Monitors and reports cost effectiveness of marketing efforts.
• Performs other duties as assigned.

Qualifications: Requirements/Qualifications

• Associate’s degrees in Marketing, Business Administration, Healthcare, or related field.
• Ability to position services to, and deal tactfully with, customers and clients
• Demonstrates good communications skills, negotiation skills, and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
• Ability to pass DHS background study.