HOP Case Manager

Diocese of St. Augustine; Gainesville (FL); Presencial; USD 25.000 - 28.000; Jornada completa

Descripción de la vacante

Catholic Charities Bureau, Inc., Gainesville Regional Office in Gainesville, FL is seeking a HOP Case Manager for a full-time, 35-hour workweek (Mon–Fri, 9:00 am–4:30 pm, with a 30 minute unpaid lunch break). This in office position offers a hiring range of $18 to $20 an hour.

You will assess eligibility for financial assistance, enter data, provide case management, develop housing stability plans, and coordinate services to help clients remain stably housed while maintaining HIPAA-compliant

Formación

• Bachelor's degree in Social Sciences.
• At least 1 year of related experience.
• Clear Level II background screening and driving checks.
• Valid Florida driver's license and reliable transportation.

Responsabilidades

• Assess eligibility for financial assistance and schedule appointments.
• Provide case management and ensure required documentation.
• Develop housing stability service plans and monitor progress.
• Assist clients in goal setting and identifying immediate needs.
• Maintain HIPAA-compliant records and data entry.
• Coordinate funds distribution and prepare check requests.
• Collaborate with property owners and service agencies to prevent eviction.

Conocimientos

Case management

Interviewing skills

Strong typing

MS Office

Communication

Multitasking

Crisis management

Cultural sensitivity

Educación

Bachelor's degree in Social Sciences

Herramientas

Microsoft Word

Outlook

Excel

Descripción del empleo

Catholic Charities Bureau, Inc., Gainesville Regional Office is seeking a HOP Case Manager. This is a full-time, 35 hour a week (Monday to Friday, 9:00 am to 4:30 pm, with a 30 minute unpaid lunch break), non-exempt position located in Gainesville, FL. This is an in office position. The hiring range for this position is $18 to $20 an hour.

Job Summary

Assess eligibility for financial assistance for persons and families experiencing a recent loss or reduction in income or an increase in expenses and who would benefit from financial assistance per eligibility cycle; enter data and prepare check requests in compliance with grant program and regulatory requirements; provide information and referral for housing, family budgeting, and other services as identified during the intake/assessment process; use interviewing skills and reflective listening to gather information from clients to determine the program that would best assist the client in remaining stably housed; thoroughly and accurately document all information, including case notes and data entry and maintain statistical reports and records for program.

Essential Duties And Responsibilities

• Use program assessment tools to determine client eligibility for services and make appointments for financial assistance for pre-qualified clients.
• Provide case management to clients who meet eligibility requirements.
• Ensure client has presented all necessary and proper documentation required for services requested.
• Develop and implement a housing stability service plan for each client and update and monitor progress as needed or required by funding guidelines.
• Assist clients in setting goals and identifying their immediate needs.
• Conduct regular meetings with clients.
• Responsible for monitoring and evaluating client progress in achievement of service plan goals.
• Coordinates distribution of funds to individuals and families requiring emergency financial assistance by preparing check requests in compliance with grant program and regulatory requirements.
• Maintains clients’ records by creating case notes, logging events and progress in a timely manner.
• Coordinate and collaborate with property owners, mortgagers, utility companies and service agencies in the provisioning of services to prevent eviction or cutoff of utilities for clients who qualify for financial assistance.
• Assist with food distribution to clients by asking clients about their need for food during their scheduled appointment. Explain the food distribution program available.
• Provide information, referral, and problem-solving assistance to clients.
• Must strive for objectivity and help clients articulate their thoughts using proven interviewing techniques. Such techniques may include asking open ended questions, asking for clarification and helping a client make connections with information provided and documentation. Caseworkers should also watch for red flags.
• Exhibit sensitivity to the service population’s cultural and socioeconomic characteristics.
• Will use active listening techniques, so clients feel heard and understood.
• Maintain up to date and accurate cases files and databases, in accordance with HIPAA and confidentiality requirements.
• Network with other agencies to avoid duplication of services and for referral for services not provided by the AgencyOther duties as assigned.

Other Duties And Functions

• Consistently demonstrate a positive, friendly, respectful and caring attitude with staff, clients, volunteers and visitors, projecting a welcoming atmosphere to all.
• Organize and prioritize work, be proactive, take initiative, resolve complex problems, follow through, and simultaneously manage multiple priorities.
• Adhere to agency standards of ethical conduct and maintain professional boundaries with staff, volunteers and clients.
• Adhere to agency standards involving the handling of highly confidential and sensitive information.
• Display sensitivity to the served population’s cultural and socioeconomic characteristics.
• Attend all Agency meetings as required.
• Participate in in-service activities, training, continuing education, conferences and workshops for professional development and compliance with grant and Agency policies.
• Keep detailed records per Agency and department guidance.
• Correctly enter required information in the prescribed databases, in a timely manner.
• Comply with regulatory, statutory, contractual, grant and Agency standards for timeliness, completeness and accuracy when preparing and maintaining paperwork and required reports.
• Comply with Diocesan and Catholic Charities Bureau, Inc. general policies, regulations, and procedures.

Knowledge, Skills And Abilities

• Must possess professional knowledge of principles of HIV Care & Treatment, professional and cultural competence/sensitivity, compassionate attitude and be familiar with service delivery for HIV positive clients.
• Knowledge of HIV Care & Treatment, professional and cultural competence/sensitivity, compassionate attitude and be familiar with service delivery for HIV positive clients.
• Ability to report to work on time, follow directions from supervisor and accept constructive feedback.
• Effective interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to interact effectively, compassionately, and respectfully with clients, visitors, staff and board members.
• Strong typing and computer skills are required, including knowledge of and proficiency with Microsoft Word, Outlook, Excel, and other software programs.
• Excellent organizational skills and able to perform multiple tasks simultaneously.
• Ability to remain calm and work in a fast-paced environment.
• Ability to organize, prioritize and meet deadlines.
• High level of personal initiative and ability to work with minimal oversight.
• Ability to act calmly in crisis situations and to resolve conflicts in a constructive and effective manner.
• Exceptional interpersonal skills and the ability to foster a cooperative work environment.
• Enthusiasm and the ability to thrive in an atmosphere of constant change.
• Ability to understand and follow agency policies and procedures.
• Ability to learn agency specific software.
• Excellent customer service skills.

Required/Preferred Education And Experience

• Bachelor's degree in Social Sciences required.
• At least 1 year of experience directly related to the duties and responsibilities specified.

Other Requirements

• Clear a Level II background screening.
• Clear a reference check (professional and personal)
• Clear a local background check from the county in which you reside.
• Clear an annual Motor Vehicles Records check.
• Provide proof of and maintain a minimum personal auto insurance according to agency standards.
• Provide a copy of all certifications prior to your first day of employment.
• Clear an E-Verify check.
• Valid Florida state driver’s license and reliable car.

Driving and Travel

• 10% travel is required for this job.
• This position requires that you drive your personal automobile or vehicle on agency business on behalf of Catholic Charities Bureau, Inc. Therefore, you are required to have a current valid Florida Driver’s License. Maximum points accumulated on your driving record cannot exceed 6 at any one time for you to be considered as having a good driving record. You are required to carry automobile liability insurance in the amount of at least $50,000 for each person, $100,000 for each accident or occurrence for bodily injury, and $25,000 for property damage.

Catholic Charities participates in the federal work authorization program E-Verify which allows businesses to determine the eligibility of their employees to work in the United States.

Catholic Charities is an equal opportunity employer. It does not unlawfully discriminate against employees or applicants because of race, color, religion, creed, sex, age, national origin, sexual orientation, disability, veteran status, family and medical leave status, marital status, ancestry or any other status protected by state or federal law.