Homemaker Lead - Eastern Plains

Arapahoe County Government; Aurora (CO); On-site; USD 26,000 - 40,000; Full time

Job summary

Arapahoe County Government seeks a Homemaker Lead - Eastern Plains to coordinate Homemaker staff, oversee in-home services for seniors and disabled citizens, and ensure compassionate, quality care in clients’ homes.

Based in Aurora, Colorado, this hourly full-time position requires a HS Diploma or GED and 2 years of relevant experience. You will train staff, manage paperwork, perform outreach along the I-70 corridor, and refer clients to community resources.

Qualifications

• Familiarity with the issues and problems related to senior and disabled citizens.
• Excellent customer service and organizational skills.
• Ability to demonstrate effective customer service and communication skills with all customers including those who may be angry or difficult.
• Knowledge of housekeeping procedures.
• Skill in the use of housekeeping materials and tools.
• Ability to work independently and as a team member.
• Ability to establish and maintain effective working relationships with superiors, fellow workers, and serviced citizens.
• Knowledge of or ability to learn community resources used for referrals.
• Ability to practice good attendance habits.

Responsibilities

• Subject matter expert on Homemaker position and continually demonstrates leadership to the rest of the team.
• Trains new staff in Homemaker documentation, processes, and day-to-day operations.
• Provides guidance and direction on day-to-day activities associated for other Homemaker staff.
• Utilizes exceptional customer service skills to develop and maintain client relationships while working in their homes.
• Performs a variety of housecleaning duties for clients to include cleaning of bathroom, kitchen floors, stove and refrigerator, vacuuming rugs, dusting furniture and appliances, laundry, and changing bed linen.
• Shops for groceries for client as needed.
• Performs errands for client as needed.
• Refers clients to other community resources as appropriate.
• Shares information with supervisors when issues of service gaps, client safety or neglect may occur.
• Maintains accurate paperwork including Homemaker Reports, time sheets, and mileage reports.
• Attends training to maintain/enhance knowledge and professionalism.

Skills

Senior care knowledge

Customer service

Communication skills

Housekeeping

Independent worker

Team collaboration

Resource referrals

Attendance reliability

Education

HS Diploma or GED

Job description

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Job Number:747
Salary:$19.62-$29.41
Department/Office: Community Resources
Division: Senior Resources & Veteran Services
Location: 14995 E. Oxford Ave., Aurora, CO, 80014
Job Type:Hourly Full-Time
Posting Date: 08/17/2026
Closing Date: 08/31/2026

The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we’re here for our neighbors on their best days—and their worst. We share our residents’ goals of preserving our quality of life and strive to be the place we’re proud to call home.

This posting is for a Homemaker Lead - Eastern Plains.

• Conducts Outreach along the I-70 Corridor from Bennett to Deer Trail to fill their schedule with clients.
• Maintains a minimum of 60 percent case load of clients in Bennett, Byers and Deer Trail.

GENERAL DESCRIPTION OF JOB:

The Homemaker Lead is responsible for day-to-day coordination and guidance to Homemakers within the Senior Resources division. Areas of oversight may include a variety of duties to assist staff in performing task with senior and disabled citizens in their homes by providing support housecleaning, laundry, shopping, and companionship services. The Homemaker Lead recognizes staff needs and provides support and refers to community resources or supervisor for gaps.

DUTIES:

• Subject matter expert on Homemaker position and continually demonstrates leadership to the rest of the team.
• Trains new staff in Homemaker documentation, processes, and day-to-day operations.
• Provides guidance and direction on day-to-day activities associated for other Homemaker staff.
• Utilizes exceptional customer service skills to develop and maintain client relationships while working in their homes.
• Performs a variety of housecleaning duties for clients to include cleaning of bathroom, kitchen floors, stove and refrigerator, vacuuming rugs, dusting furniture and appliances, laundry, and changing bed linen.
• Shops for groceries for client as needed.
• Performs errands for client as needed.
• Refers clients to other community resources as appropriate.
• Shares information with supervisors when issues of service gaps, client safety or neglect may occur.
• Maintains accurate paperwork including Homemaker Reports, time sheets, and mileage reports.
• Attends training to maintain/enhance knowledge and professionalism.

REQUIREMENTS:

Skills, Abilities and Competencies:

• Familiarity with the issues and problems related to senior and disabled citizens.
• Excellent customer service and organizational skills.
• Ability to demonstrate effective customer service and communication skills with all customers including those who may be angry or difficult.
• Knowledge of housekeeping procedures.
• Skill in the use of housekeeping materials and tools.
• Ability to work independently and as a team member.
• Ability to establish and maintain effective working relationships with superiors, fellow workers, and serviced citizens.
• Knowledge of or ability to learn community resources used for referrals.
• Ability to practice good attendance habits.

Behavioral Competencies (these are required for all positions at ACG):

• Accountability
• Accessibility
• Inclusivity
• Integrity

Education and Experience:

• HS Diploma or GED
• Two (2) years of relevant experience
• Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR), background check, CAPS background check, and strength and capabilities test.
• Possession of a valid Class “R” Colorado Driver’s License or the ability to obtain one within two weeks of appointment.
• Must have adequate motor vehicle insurance.
• Must have a mobile telephone.

Post-Employment Requirements:
A good driving record is required. Must have a personal vehicle available for work related transportation.

WORK ENVIRONMENT:

Work is performed in the homes of serviced clients.

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position.

• Spends 20% of the time sitting and 80% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 25 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 25 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

• Occasionally: Activity exists less than 1/3 of the time.
• Frequently: Activity exists between 1/3 and 2/3 of the time.
• Constantly: Activity exists more than 2/3 of the time.

Arapahoe County does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, sexual orientation or any other status protected under the law. It is our intention that all qualified applicants be given equal opportunity in any term, condition, or privilege of employment and that selection decisions are based on job-related factors. Arapahoe County is committed to making employment accessible to persons with disabilities.

In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party.