Homeless Shelter Case Manager at TIME ORGANIZATION Baltimore, MD

Downtown Boulder Partnership; Baltimore (MD); On-site; USD 45,000 - 55,000; Full time

Job summary

Downtown Boulder Partnership in Baltimore is looking for a Homeless Shelter Case Manager to provide essential support and resources to individuals in need. The position demands a commitment to customer service and a professional approach.

Key responsibilities include managing client files, facilitating workshops on independent living, and ensuring compliance with organizational standards. Candidates should possess a high school diploma and 3+ years of relevant experience.

Qualifications

• 3+ years of customer service experience, preferably in human services.
• Demonstrated commitment to customer service.
• Professional or personal experience supporting individuals with disabilities or mental illnesses.

Responsibilities

• Conduct and present self in a professional manner.
• Maintain accurate HMIS/Coordinated Access client files.
• Facilitate weekly workshops for residents' sustainable living.

Skills

Customer service experience

Support for individuals with disabilities

Professional manner

Education

High School Diploma or GED

Job description

Job Description

Homeless Shelter Case Manager job at TIME ORGANIZATION. Baltimore, MD.

Minimum Qualifications

• High School Diploma or GED
• 3+ years customer service experience, preferably in human services
• Demonstrated commitment to customer service
• Professional or personal experience supporting individuals with disabilities, mental illnesses, or challenging behaviors highly preferred

Position Overview

• Conducts and presents self in a professional manner, including speech and dress, while performing duties in a non-biased manner
• Effectively self-manages and collaborates with all levels of staff and clients with varying needs, ensuring timely and efficient utilization of resources, preventing return to homelessness, and ensuring adherence to organization and regulatory requirements; ensures license compliance as well as business process improvement measures for quality assurance and self-development as well as development of the organization
• Maintains accurate, current information in each client’s HMIS/Coordinated Access file to include demographics, case notes, CA updates, eligibility packets, income, insurance, goals, emergency contacts and discharge summaries
• Acts as a residential escort as needed, to ease navigation at state agencies, medical appointments, substance abuse treatment, etc.
• Researches and facilitates weekly workshops to provide residents with resources and information vital for sustainable independent living
• Assists with basic intake training to other team members to ensure timely admission to new residents in alternative operation hours
• Assists with necessary outreach and engagement activities to include clients, community providers, landlords and intake/housing personnel
• Participates in weekly team meetings, scheduled supervision meetings, townhalls and other required meetings and/or trainings
• Identifies individual client services needs through ongoing outreach, engagement, screening and assessment activities
• Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment
• Assists clients with securing and maintaining entitlements and benefits through DSS and other income and disability support resources
• Serves on team which may encompass interviewing candidates and collaborating with others in determining best fit meeting TIME Organization best practices as well as supporting ongoing team initiatives
• Determines clients’ needs by completing thorough intake interviews, coordinated access documents, homeless history, and match readiness at resident entry
• Maintains clients’ records by reviewing case notes, logging events and progress. Prepares reports by collecting, analyzing, and summarizing services and results data and trends; compiling statistics
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments communicating clients’ progress and housing status by participating weekly meetings; identifying barriers and solutions
• Adheres to oversight entities regulations regarding paperwork and service delivery