Homeless Services Outreach & Care Navigator

Colorado Coalition for the Homeless; Denver (CO); On-site; USD 42,000 - 60,000; Full time

Job summary

Colorado Coalition for the Homeless is seeking a Case Manager I to work with families and individuals experiencing homelessness. You will develop care plans, coordinate services, monitor progress, and provide advocacy to help clients access housing and recovery-focused supports.

You will collaborate with community partners, document in the EHR, and respond to crises while transporting clients as needed. A high school diploma is required; a bachelor’s degree is preferred, and a Colorado driver’s

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in Psychology, Social Work, Human Services, Criminal Justice preferred.
• Basic Life Support Certification required within 30 days of employment.
• Colorado driver’s license within 30 days of hire (with exception of SSHC).

Responsibilities

• Manages a caseload of clients with high-service utilization and disabilities including substance use and significant primary and behavioral health care needs.
• Maintain positive and co-working relationships with community partners and health providers.
• Works under direct supervision, with set department parameters. Works collaboratively within a team and supports collective problem-solving efforts.
• Support clients with a wrap-around care management model to ensure consistent communication, engagement, and supports clients through crisis or disengagement.
• Acts as a liaison between internal program management, client referral, and community partners.
• Respond promptly to crises involving residents, providing de-escalation, support, and appropriate referrals.
• Work with individuals to develop and implement crisis and safety plans tailored to their specific needs.
• Mediate conflicts helping to resolve issues and maintain positive relationships.
• Tracks client data, client engagement, and client outcomes. Focus on individual client outcomes.
• Transports clients, as needed, using a CCH vehicle or an approved personal vehicle. Accompany residents to appointments, meetings, and other necessary engagements to provide support and advocacy.

Skills

Interpersonal communication

Housing support principles

Caseload management

Microsoft Office

Local resources knowledge

Education

High School Diploma or GED

Bachelor’s degree in Psychology, Social Work, Human Services, Criminal Justice

Tools

Microsoft Office Suite

Job description

Colorado Coalition for the Homeless is seeking a Case Manager I to work with families and individuals experiencing homelessness. You will develop care plans, coordinate services, monitor progress, and provide advocacy to help clients access housing and recovery-focused supports.

You will collaborate with community partners, document in the EHR, and respond to crises while transporting clients as needed. A high school diploma is required; a bachelor’s degree is preferred, and a Colorado driver’s