Homeless Services, Coordinated Entry System Training and Instructional Design Specialist

ICF; United States; Remote; USD 74,000 - 126,000; Full time

Job summary

ICF is seeking an experienced Training and Instructional Design Specialist for Homeless Services and Coordinated Entry System (CES). The role involves developing engaging, instructor-led and online training for CES policies, workflows, and tools, with collaboration from CES leadership and stakeholders.

The position supports capacity-building across partners and communities. The successful candidate will translate complex CES guidance into accessible learning content, deliver trainings in-person

Qualifications

• Bachelor’s degree in instructional design, education, adult learning, training and development, human services, public administration, communications, social work or related field.
• Minimum two years directly related experience with Continuum of Care program and HUD Coordinated Entry programs.
• Experience delivering instructor-led, virtual, or online training for professional audiences.
• Experience developing curricula, lesson plans, presentations, eLearning content, tutorials, or job aids.
• Knowledge of adult-learning principles, instructional-design practices, facilitation methods, and learner assessment.
• Strong public-speaking, presentation, facilitation, writing, interpersonal, organizational, and project-management skills.
• Ability to explain technical and policy concepts to diverse learners.
• Attention to detail and ability to maintain documentation.

Responsibilities

• Develop and deliver instructor-led, virtual, online, and blended training for Coordinated Entry System (CES).
• Collaborate with subject-matter experts and CES users to identify training needs.
• Translate policy and technical information into clear instructional content.
• Design curricula, lesson plans, facilitator guides, and job aids.
• Deliver trainings, coordinate logistics, and manage enrollment and tracking.
• Travel within the CoC geography to deliver training and support CES partners.

Skills

Public speaking

Facilitation

Instructional design

Project management

Written communication

Interpersonal skills

Organizational skills

Adaptability

Education

Bachelor’s degree in instructional design, education, adult learning, training and development, human services, public administration, communications, social work

Tools

Learning Management System (LMS)

Job description

Homeless Services, Coordinated Entry System Training and Instructional Design Specialist (Los Angeles Area or REMOTE ROLE)

Los Angeles, California, United States of America

Fairfax, Virginia, United States of America

Oakland, California, United States of America

San Francisco, California, United States of America

Category

Social Programs

Job Id

R2603263

Job Type

Full time

Homeless Services, Coordinated Entry System Training and Instructional Design Specialist

ICF’s Homeless Services team works with federal agencies, state and local governments, non-profits, and other community partners to implement evidence-based best practices and to innovate and identify new solutions to ending homelessness. ICF is currently seeking an experienced and mission-oriented candidate to support the development and delivery of high-quality training and capacity building resources for partners and stakeholders in a Coordinated Entry System (CES) for a large Continuum of Care (CoC).

The successful candidate will develop and deliver engaging instructor-led, virtual, online, and blended learning experiences using adult-learning principles and instructional-design best practices. Working closely with CES leadership and subject matter experts, the Specialist ensures that training content reflects current policy priorities, operating procedures, assessment requirements, and system functionality.

The successful candidate will use evidence-based practices and adult learning principles to support users in applying CES requirements, evaluate learner performance, maintain course documentation, and continuously improve training based on participant feedback, assessment results, policy changes, and identified implementation needs.

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

Key Responsibilities:

Course and Content Development

• Collaborate with subject-matter experts, program leaders, CES users, and participating providers to identify training and performance-support needs.
• Maintain current knowledge of CES policies, operating procedures, assessment practices, referral workflows, and implementation requirements and stay informed about applicable HUD Coordinated Entry requirements and other guidance affecting CES implementation
• Analyze gaps in learner knowledge, skills, confidence, and application of CES policies and procedures.
• Identify target audiences and define the competencies participants should demonstrate after completing training.
• Establish instructional goals and measurable learning objectives that align with CES policy, operating procedures, system functionality, and intended workplace outcomes.
• Determine the appropriate instructional approach, delivery format, practice activities, supporting resources, and evaluation methods for each learning need.
• Apply adult-learning principles, instructional-design models, and current learning-technology practices when developing training, including exercises and activities that strengthen learner engagement, knowledge retention, skill development, and workplace application.
• Design curricula, course outlines, lesson plans, facilitator guides, participant workbooks, presentations, job aids, frequently asked questions, website tips, and other performance-support resources that strengthen learner retention, capacity, confidence, and job-related competencies.
• Translate complex policy, procedural, and technical information into clear, accessible, and action-oriented instructional content.
• Visualize and design instructional graphics, course layouts, user interfaces, storyboards, and finished learning products.
• Review training content for technical accuracy, policy alignment, instructional quality, accessibility, consistency, and usability.

Training Delivery and Facilitation

• Prepare and deliver foundational and specialized training on CES policies, processes, workflows, tools, and technologies.
• Lead engaging in-person training sessions across the Continuum of Care and facilitate live webinars for CES users and participating providers.
• Use adult learning principles such as demonstrations, exercises, case scenarios, role plays, guided practice, and group discussion to help learners apply CES requirements in realistic settings.
• Adapt delivery methods to meet the needs of learners with varying roles across CES functions and provider types, experience levels, technical abilities, and familiarity with CES.
• Clearly explain complex policy, procedural, and technical concepts to both technical and nontechnical audiences.
• Model accurate CES practices and reinforce standardized implementation through training, coaching, and technical assistance.
• Schedule trainings and workshops and communicate with participants regarding registration, prerequisites, course expectations, logistics, learning materials, and follow-up resources.
• Coordinate training logistics, including room setup, technology, attendance tracking, instructional materials, and webinar administration.
• Support course setup, enrollment, content maintenance, participant access, completion tracking, and reporting within the learning-management system or other training platform.
• Travel throughout the CoC geography, as needed, to deliver training and support CES partners.

Quality Improvement and Communication

• Define criteria for evaluating learner knowledge, skills, competencies, and performance.
• Develop pre-assessments, knowledge checks, quizzes, skills demonstrations, practice exercises, course assessments, and other evaluation instruments.
• Align assessments with instructional goals, learning objectives, course content, and expected workplace competencies.
• Review assessment results, course evaluations, participant feedback, attendance information, and technical-assistance requests to evaluate instructional effectiveness and incorporate improvements based on results.
• Use root cause analyses or similar techniques to determine whether reported issues relate to training, policy interpretation, user knowledge, system functionality, or broader workflow implementation, and make recommendations to CES Management Entity leadership for further assessment by appropriate CES and CoC leadership
• Resolve training-related issues directly and refer policy or procedural issues to cross-functional partners within the CES Management Entity for follow-up
• Identify innovative and cost-effective methods for developing and delivering high-quality trainings at scale

Minimum qualifications:

• Bachelor’s degree in instructional design, education, adult learning, training and development, human services, public administration, communications, social work, or a related field; an equivalent combination of relevant education and professional experience may be considered.
• Minimum two years directly related experience with Continuum of Care program and HUD Coordinated Entry programs.
• Experience preparing and delivering instructor-led, virtual, or online training for professional audiences.
• Experience developing curricula, lesson plans, presentations, eLearning content, tutorials, job aids, or other instructional materials.
• Knowledge of adult-learning principles, instructional-design practices, facilitation methods, and learner assessment.
• Strong public-speaking, presentation, facilitation, writing, interpersonal, organizational, and project-management skills.
• Ability to explain technical and policy concepts to learners with different roles, experience levels, and technical abilities.
• Strong attention to detail and the ability to maintain accurate project, course, and version-control documentation.
• Ability to work effectively both independently and collaboratively in a multidisciplinary environment.
• Ability to travel throughout the CoC geography, as needed, to deliver training and support CES partners.

Preferred qualifications:

• Understanding of the Continuum of Care program and HUD Coordinated Entry Requirements as defined in the CoC Program interim rule and HUD Notice CPD-17-01 Notice Establishing Additional Requirements for a Continuum of Care Centralized or Coordinated Assessment System, plus HUD resources and guidebooks on CES topics
• Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment while meeting stringent deadlines.
• Ability to collaborate with subject-matter experts and translate complex policy, procedural, or technical information into clear learning content.
• Ability to provide responsive and professional user support through multiple communication channels.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [e-mail] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

The pay range for this position based on full-time employment is: $74,090.00 - $125,954.00 Nationwide Remote Office (US99)