Homeless Programs Case Manager

The Salvation Army USA Central Territory; Quincy (IL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Comprehensive Benefits

Professional Development

Mission Driven Work

Supportive Team

Wellness Perks

Job summary

The Salvation Army USA Central Territory in Quincy, IL is seeking a dedicated Case Manager to support individuals and families experiencing homelessness. This full-time role involves direct client services, crisis intervention, and housing program navigation from 7:30am to 4:30pm, Monday–Friday.

You will conduct assessments, develop care plans, assist with rapid rehousing and stabilization, and ensure accurate HMIS documentation to support grant reporting and program outcomes.

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, Counseling, or related field required.
• Minimum of one year of experience in case management, social services, homeless services, or behavioral health.
• Experience with at risk populations, crisis situations, or housing programs preferred.

Responsibilities

• Conduct intake assessments, client interviews, and coordinated entry evaluations.
• Provide case management services, including goal setting, care planning, and ongoing client support.
• Support clients in rapid rehousing, housing stabilization, and homelessness prevention programs.
• Deliver crisis intervention, advocacy, and landlord mediation to maintain housing stability.
• Connect clients to community resources, mental health services, employment programs, and supportive services.
• Maintain accurate HMIS data entry and case documentation.
• Monitor client progress and ensure compliance with grant funded program requirements.
• Prepare reports, case notes, and outcome tracking for program evaluation.
• Collaborate with social service agencies, housing providers, and community partners.
• Participate in team meetings, trainings, and outreach events.

Skills

Case management

Client engagement

HMIS experience

Documentation

Team collaboration

Empathy

Education

Bachelor's degree in Social Work or related field

Tools

HMIS

Databases

Electronic case management systems

Job description

Join a Mission That Matters

At The Salvation Army, our work is more than a job. It is a calling to serve. Our ministry is motivated by the love of God, and our mission is to meet human needs without discrimination. Every day, we work to bring hope, stability, and support to individuals and families facing some of life's most difficult challenges.

We are seeking a dedicated Case Manager with a background in Social Work, Human Services, Psychology, or Behavioral Health to support individuals and families experiencing homelessness. This role is ideal for someone passionate about direct client services, care coordination, crisis interventions, and housing programs.

If you have experience in case management, social services, or community outreach, and want to make a measurable impact, this is an opportunity to grow your career while serving your community.

Position Details:

Employment Type: Full-time, 40 hours/week

Hours: Monday through Friday, 7:30am to 4:30pm

Pay Range: $18.29 to $22.87 per hour, commensurate with education and experience

Position Overview:

The Homeless Programs Case Manager provides comprehensive case management and coordinated entry services for individuals and families experiencing homelessness. This includes conducting client assessments, service planning, housing navigation, and referrals to community resources.

This position plays a key role in homeless services, housing stabilization, and Continuum of Care programs, while ensuring compliance with HMIS data entry, grant reporting, and program documentation requirements.

Key Responsibilities:

• Conduct intake assessments, client interviews, and coordinated entry evaluations
• Provide case management services, including goal setting, care planning, and ongoing client support
• Support clients in rapid rehousing, housing stabilization, and homelessness prevention programs
• Deliver crisis intervention, advocacy, and landlord mediation to maintain housing stability
• Connect clients to community resources, mental health services, employment programs, and supportive services
• Maintain accurate and timely HMIS data entry and case documentation
• Monitor client progress and ensure compliance with grant funded program requirements
• Prepare reports, case notes, and outcome tracking for program evaluation
• Collaborate with social service agencies, housing providers, and community partners
• Participate in team meetings, trainings, and outreach events

Qualifications:

• Bachelor's degree in Social Work, Human Services, Psychology, Counseling, or related field required
• Minimum of one (1) year of experience in case management, social services, homeless services, or behavioral health
• Experience working with at risk populations, crisis situations, or housing programs preferred

Core Skills:

• Strong case management and client engagement skills
• Knowledge of homeless services systems, housing resources, and community programs
• Experience with HMIS, databases, or electronic case management systems preferred
• Excellent communication, documentation, and organizational skills
• Ability to work independently and as part of a multidisciplinary team
• High level of empathy, professionalism, and cultural competence

Benefits & Perks:

• Comprehensive Benefits: Medical, dental, vision, and retirement options, plus paid time off (14 holidays, vacation, sick, personal time)
• Professional Development: Ongoing training and career growth opportunities in social services
• Mission Driven Work: Make a direct impact supporting individuals and families experiencing homelessness
• Supportive Team: Collaborative, service focused work environment
• Wellness Perks: Free individual or family Kroc Center membership, taxes apply

About The Salvation Army Emergency Shelter & Family Services

The Salvation Army is an international movement motivated by the love of God and dedicated to meeting human needs without discrimination. In Quincy, Illinois, we serve individuals and families experiencing crisis through compassionate, practical support that promotes stability and hope.

The Emergency Shelter provides immediate safety and structure for individuals and families experiencing homelessness, offering shelter, case management, and life-skills support to help residents move toward self-sufficiency. Through Family Services, we also support community members facing financial hardship, housing instability, and other challenges by providing general assistance, advocacy, referrals, and recovery-oriented support. Together, these programs work to meet immediate needs while supporting long-term healing and resilience.