Homecare Field Service Associate

Senior Helpers Parent Account; Greenville (SC); On-site; USD 35,000 - 45,000; Full time

Job summary

Senior Helpers Parent Account in Greenville, South Carolina is seeking a Field Service Associate to provide high-level care for clients, particularly those with chronic conditions. Responsibilities include training caregivers, assisting with client onboarding, and ensuring compliance through supervisory visits. The ideal candidate has over 3 years of personal care experience and possesses excellent organizational and communication skills. Flexibility in work hours and locations is essential, with a focus on delivering exceptional client care.

Qualifications

• 3+ years of personal care experience in homecare or similar settings.
• Experience working with Senior Helpers is a plus.
• Exceptional organizational skills required.

Responsibilities

• Provide high-level care for clients with chronic conditions.
• Train new caregivers on ADLs.
• Assist with client onboarding and equipment setup.
• Perform supervisory visits to ensure compliance.
• Maintain availability for on-call caregiving.

Skills

Personal care experience

Organizational skills

Verbal communication skills

Team leadership

Cultural rapport building

Flexibility in shifts

Job description

Objective: The Field Service Associate will be responsible for ensuring that our clients receive a consistent high level of care that meets the standards of Homecare Heroes, Inc., dba Senior Helpers.

Reports to: Director of Client Care or Branch Manager

Primary Responsibilities of the Field Service Associate

• Provide a high level of care to Senior Helpers Clients especially those requiring assistance with ADLs and those suffering chronic conditions including Dementia, Parkinson’s, and end of Life Care.
• Train team members on all Activities of Daily Living (ADLs) during Senior Helpers Orientation and at clients' homes.
  • Provide guidance and oversight of communication logs and communication procedures outlined in client care plans.
  • Maintain accurate records of training sessions, caregiver performance evaluations, and client care plans.
• Assist Client Care Managers with Return Home clients and those requiring High-Level Skills.
• Support setting up and obtaining necessary equipment and supplies for new client care as requested by client care manager for start of care.
• Perform Supervisory Visits with caregivers to ensure compliance to care plan and all regulations.
• Perform Introductions for caregivers working with new clients to ensure understanding of the care plan.
• Assist with Scheduling support including on-call/after-hours.
• Maintain availability for on-call caregiving when not assigned to a specific client.
• Must have the flexibility to work different shifts, longer hours, and in different locations as needed.
• Maintain all internal and external certifications and complete all required training.
  • Alzheimer’s, Parkinson’s, Chronic Disease, etc.

Qualifications

• 3 or more years of previous personal care experience in a home setting – Homecare, Hospice, Home Health
• Ideally 1 or more years of experience working for Senior Helpers
• Must have exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Must have excellent verbal communication skills and follow-up skills with clients, and client families
• Experience leading and motivating team members
• Ability to quickly build rapport with people of all cultures
• Ability to work independently and as part of a team