Homebuyer Experience Manager.

Come Dream Come Build; Brownsville (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Come Dream Come Build in Brownsville seeks a Homebuyer Experience Manager to oversee the homebuyer pipeline from initial contact to closing. The manager will coordinate open houses, track showing activity, and ensure a smooth client experience throughout the sales process.

The ideal candidate will have at least 2 years of real estate experience, proficiency in GIS and Excel, and fluency in English and Spanish. A strong background in client transactions and real estate operations is preferred.

Qualifications

• Minimum 2 years of experience in real estate sales or related field.
• Direct experience guiding clients through a transaction process strongly preferred.
• Experience working with or directing vendor/agency work preferred.

Responsibilities

• Track new homes and manage listings for sale.
• Serve as accountability for prospective buyers throughout the pipeline.
• Monitor the end-to-end client experience and report pipeline blockages.

Skills

Fluency in English and Spanish

Proficiency in GIS and Excel

Experience with real estate listing platforms

Proficiency in Microsoft Office Suite

Education

2 years of experience in real estate or related field

Experience guiding clients through transaction processes

Tools

CRM systems

GIS

Job description

Summary

The HomebuyerExperienceManager ownscdcb'shomebuyer pipelinefrom first contact through closing, executes the operational backbone ofhome sales, and serves as the day-to-day interface tocdcb'smarketingengineforhome-sales promotionunder the direction of the Chief Strategy Officer. The position sits within the Office of the CSO — outside the Homeownership and Lending functions — to provide independent quality control over the end-to-end client experience and an objective operational view of pipeline performance. The role has three integrated functions: (1) shepherding each homebuyer-pathway client through thecdcbpurchase process — first touch, application, counseling handoffs, contract, and closing; (2) executing the underlying sales operations that move inventory — tracking units, managing listings and open houses, generating sales intelligence, and coordinating employer outreach tied to current inventory; and (3) recommending home-sales promotion priorities to the CSO and executing approved priorities with the marketingengine.

Essential Duties and Responsibilities

Home Sales Operations

• Track new homes coming online across allcdcbplatforms (subdivisions,DreamBuild, infill/colonia lots); prioritize units for sale; manage unit-level readiness from completion through closing.

• Schedule and coordinate open houses, manage internal listings, and ensure homes are market-ready (signage, lockboxes, photography coordination).

• Track showing activity, buyer feedback, and unit-level interest signals.

Homebuyer Pipeline Management & Client Experience QC

• Serve as the named point of accountability for every prospective buyer entering the home sales pipeline, from first interaction at an open house, employer presentation, or application through closing.

• Maintain an active, named pipeline of homebuyer-pathway clients with current stage, next action, and owneridentifiedfor each.

• Coordinate handoffs to and from Homeownership Counseling, ensuring no client falls between stages and that documentation, eligibility status, and timeline expectations are clear at each transition.

• Coordinate with the Chief Lending Officer's team on mortgage application status, loan conditions, and closing schedules for each buyer in the pipeline.

• Monitor the end-to-end client experience as an independent observer;identifypipeline blockages — qualification gaps, documentation delays, counseling backlogs, financing obstacles, communication failures — and report them, with recommendations, to the CSO and to the department leadership accountable for resolution.

• Provide eachbuyera single, consistent point of contact for status, expectations, and next steps throughout thecdcbprocess.

MarketingEngineDirection & Home Sales Promotion

• Develop recommended home-sales promotion priorities for the marketingenginebased on inventory status, days-on-market, and pipeline conditions — including which units, neighborhoods, and product types require active campaigns and at what intensity.

• Submit recommended priorities and home-sales-specific creative direction to the CSO for approval before transmission to the marketingengine.

• Serve as the day-to-day point of contact with the marketingengineon approvedhome-sales work, including campaign execution, creative review, and deliverable tracking.

• Coordinate timing between approved home-sales campaigns andcdcb'sbroader marketingcalendar outreach, advocacy, employer relations, donor communications) to avoid conflicting demands on shared marketing capacity.

• Escalatescopechanges, budget questions, and firm performance issues to the CSO.

Sales Intelligence & Reporting

• Produce the Monthly Sales Ops Input Brief — the primary operational intelligence artifact connecting sales execution to demand-building strategy. The Brief informs the CSO, CLO, and the marketing firm of current inventory status, movement constraints, priority units, time-on-market data, and time-sensitive unitsrequiringtargeted demand campaigns.

• Monitor and report key metrics: days on market by unit, sales velocity by geography and product type, showing-to-contract conversion, pipeline conversion by stage, and absorption rates.

• Translate sales intelligence into actionable promotion recommendations.

Employer & Community Outreach

• Identifyemployers in proximity to current inventory and arrange on-site presentations promotingcdcbproducts, with a focus on homes currently on the market.

• Representcdcbat community events, outreach tables, and presentations tied to homeownership opportunities.

Cross-Functional Coordination

• Operate from the Office of the CSO with structured coordination protocols with the Chief Lending Officer, Homeownership Counseling, Triage, and the marketing firm.

• Maintain organized files and records for the homebuyer pipeline and home sales operations.

Work Schedule

• Standard schedule is Tuesday through Saturday, with Sunday and Monday off, to align with Saturday open houses, showings, and community events while preserving weekday availability for employer presentations, marketing-firm coordination, and pipeline handoffs.

• Some evening hours required for open houses, employer presentations, and community events.

• Other duties as assigned.

Qualifications

Education/Experience

• Minimum 2 years of experience in real estate sales, real estate operations, project management, mortgage origination support, ora relatedfield.

• Direct experience guiding clients through a transaction process (real estate, mortgage, or comparable consumer-facing pipeline)stronglypreferred.

• Experience working with or directing vendor/agency work preferred.

Specialized Skills

• Proficiencyin GIS and Excel (required).

• Experience with real estate listing platforms, MLS, and CRM systems (required).

• Proficiencyin Microsoft Office Suite.

• Working knowledge of mortgage qualification basics and first-time homebuyer programs preferred; familiarity with HOME, CDBG, and LIHTC homebuyer compliancea plus.

Language Ability

• Fluency in English and Spanishrequired.

• Ability to effectively present information and respond to questions from buyers, employers, managers, municipal officials, marketing vendors, and thegeneral public.

Reasoning Ability

• Ability to interpret sales and pipeline data and translate it into clear reports, promotion recommendations, and actionable recommendations.

• Ability to manage a multi-party process across counselors, lenders, builders, buyers, and external marketing vendors with attention to deadlines and documentation.