Homebuyer Concierge

Lennar; San Antonio (TX); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) company match

Paid parental leave

Education assistance program

Adoption assistance

Vacation & holidays

New Hire Referral Bonus

Job summary

Lennar invites you to an exclusive in-person Career Day in San Antonio for Homebuyer Concierge roles. Engage with Sales and Talent Acquisition teams, learn Lennar's culture, and discover opportunities at a Fortune 500 homebuilder.

The event at Marriott San Antonio Airport Hotel provides a hands-on view of the customer journey, from Purchase Agreement to Closing, and showcases how Lennar supports career growth and customer service excellence.

Qualifications

• High School diploma or GED required; bachelor’s degree preferred.
• At least 1 year of experience supporting a real estate sales team preferred.
• Proven ability to deliver high-quality customer service in a fast-paced, high-volume environment.
• Flexibility to work varying hours, including occasional attendance on site with homeowners or off-site events.
• Proficiency in Microsoft Word, Excel, and CRM platforms.
• Hold or obtain a valid Real Estate License where required.

Responsibilities

• Proactive Engagement: Act as the primary, customer-first point of contact with updates via multiple channels.
• Expectation Management: Educate buyers on mortgage, title, closing journey and construction expectations.
• Milestone Ownership: Conduct regular check-ins to provide progress updates and close-day coordination.
• Data Integrity: Maintain 100% accuracy for all customer interactions and documentation in the CRM.
• Contract Administration: Generate and execute post-agreement addenda and verify requirements for on-time closings.
• Tech Onboarding: Guide homebuyers to use the Lennar App as the main hub for their closing journey.
• Central Liaison: Coordinate communication between Homebuyers and internal partners (Construction, Mortgage, Title, Sales).
• Problem Resolution: Independently manage issues like appraisal challenges, loan denials, and scheduling conflicts.
• Project Tracking: Participate in weekly backlog meetings to audit home statuses and mitigate delays.

Skills

Customer service

CRM platforms

MS Word

MS Excel

Real Estate License

Education

High School diploma or GED

Bachelor's degree preferred

Tools

CRM software

Job description

Lennar | San Antonio Career Day

Join us for Lennar’s Homebuilders Day for Homebuyer Concierges! Ready to take your career to the next level? Join us for an exclusive in-person hiring event where you’ll connect with our Sales and Talent Acquisition teams, dive into Lennar’s industry leading culture, and explore exciting opportunities!

Job Description

Homebuyer Concierge

Date: Thursday September 24th

Location: Marriott San Antonio Airport Hotel

77 NE Loop 410

San Antonio, TX 78216

Opportunities in: Sales - Homebuyer Concierge

Culture isn't a perk — it's how a company treats its people every day. At Lennar, we pair high expectations with real support, because we believe when our associates thrive, everything we build gets better. Want to work somewhere that actually invests in you?

We are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

A Career that Empowers You to Build Your Future

The Homebuyer Concierge (HBC) role is designed to deliver a high-touch, warm, and proactive homebuying experience from the Purchase Agreement through Closing. Serving as the single point of contact throughout the construction and closing journey, this role acts as the primary liaison between the Homebuyer and the builder, which is critical to driving satisfaction, operational accuracy, and seamless communication. The HBC is responsible for managing closing and walkthrough schedules while setting clear expectations that align with Lennar’s processes and policies. Ultimately, the Concierge delivers polished, professional, and consistent customer experience that mirrors the quality of Lennar homes.

Your Responsibilities on the Team:

• Proactive Engagement: Act as the primary, "customer-first" point of contact, providing warm and consistent updates via multiple means of communication.
• Expectation Management: Educate buyers on mortgage, title, closing journey and construction expectations to ensure a seamless experience.
• Milestone Ownership: Conduct regular check-ins to provide progress updates, resolve concerns, and celebrate key milestones through closing day.
• Data Integrity: Maintain 100% accuracy for all customer interactions, closing dates, and documentation using the appropriate CRM software.
• Contract Administration: Generate and execute all post-agreement addenda and verify all requirements are met to ensure on-time closings.
• Tech Onboarding: Guide homebuyers to download and utilize the Lennar App as the primary hub for their closing journey. Leverage the Lennar App to optimize the homebuyer experience.
• Central Liaison: Coordinate communication between Homebuyers and internal partners (Construction, Mortgage, Title, and Sales). Communicating with external partners as needed to facilitate a timely closing.
• Problem Resolution: Independently manage complex issues, including appraisal challenges (Tidewater/ROV), loan denials, and scheduling conflicts.
• Project Tracking: Participate in weekly backlog meetings to audit home statuses and proactively mitigate potential closing delays.

Your Toolbox:

• High School diploma or GED required; bachelor’s degree preferred.
• At least one year of experience supporting a real estate sales team preferred.
• Proven ability to deliver high‑quality customer service in a fast‑paced, high‑volume environment.
• Flexibility to work varying hours, including occasional attendance on site with homeowners or off‑site events.
• Strong organizational and time‑management skills, with the ability to communicate effectively and navigate real estate and residential construction processes.
• Ability to assess issues, identify solutions, and manage multiple priorities.
• Proficiency in Microsoft Word, Excel, and CRM platforms.
• Proficiency in using digital communication tools and AI-augmented software (including automated transcription and summarization) to streamline documentation and manage the customer journey.
• Hold or obtain a valid Real Estate License where such licensing is a regulatory requirement.

Contacts

• Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners. Regular contact with the public. Frequent external contacts where matters discussed require resourcefulness, patience, clarity and tact.

Physical & Office/Site Presence Requirements

This is a primarily sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing at least 25 pounds or less. Finger dexterity is required to operate computer keyboard, calculator, and telephone equipment. May operate a motor vehicle.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities, and activities may change at any time with or without notice.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws

Life at Lennar

• Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of.
• Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments.
• To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations.
• From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies.
• Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day.

Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn https://www.linkedin.com/company/lennar for the latest job opportunities.

Visit Lennartotalrewards.com to view our suite of benefits.