Home Visiting Care Navigator: Streamline Referrals

MECA Therapies LLC; Clovis (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Professional development opportunities

Mission-driven workplace

Positive impact on families

Job summary

MECA Therapies, LLC in Clovis, NM is seeking a Home Visiting Care Navigator to coordinate and manage the referral infrastructure for the Home Visiting Program. You will serve as the primary contact for incoming referrals, ensure prompt capture and processing, and assign referrals for intake and enrollment, all while maintaining confidentiality and supporting program growth.

Reporting to the Home Visiting Assistant Director and Director, you will monitor multiple referral sources, support data

Responsibilities

• Monitor the Am I Eligible (AIE) platform continuously throughout the workday to identify, accept, and capture available referrals in a timely manner.
• Monitor and manage referrals received through multiple sources, including: Am I Eligible (AIE) Platform, Email or Fax, Zoho CRM, Internal referral systems
• Review all incoming referrals for completeness, accuracy, and eligibility.
• Contact families, referral sources, or partnering agencies to obtain missing demographic information or other required documentation needed to process referrals.
• Communicate professionally and effectively with referral partners to resolve incomplete or inaccurate referral information.
• Enter and process all externally received referrals into the Am I Eligible (AIE) platform in accordance with program procedures.
• Process referrals received through the AIE platform and ensure all required information is accurately documented.
• Assign completed referrals to the appropriate Home Visiting Lead for intake, family engagement, and service initiation.
• Maintain timely referral processing to support prompt family contact and enrollment into Home Visiting services.
• Escalate urgent or high-priority referrals to program leadership as appropriate.
• Maintain accurate referral tracking spreadsheets and data in designated databases.
• Track referral status from receipt through enrollment or closure.
• Ensure confidentiality of all participant information in accordance with HIPAA and program policies.
• Assist in maintaining referral performance dashboards and referral trends.
• Assist the Home Visiting Data Manager with referral reports, pivot tables, enrollment tracking, and quarterly referral analysis.
• Monitor referral trends and identify opportunities to improve referral response times and enrollment outcomes.
• Support Continuous Quality Improvement (CQI) initiatives related to referral management and program growth.
• Assist leadership with data validation and referral performance monitoring as requested.
• Conduct outreach calls to non-engaged referrals, previously closed referrals, families who previously declined services, and families requiring additional follow-up.
• Assist families determined to be ineligible for Home Visiting services by providing information on available community resources.
• Ability to work independently while collaborating with multiple departments and analyze referral trends.

Job description

MECA Therapies, LLC in Clovis, NM is seeking a Home Visiting Care Navigator to coordinate and manage the referral infrastructure for the Home Visiting Program. You will serve as the primary contact for incoming referrals, ensure prompt capture and processing, and assign referrals for intake and enrollment, all while maintaining confidentiality and supporting program growth.

Reporting to the Home Visiting Assistant Director and Director, you will monitor multiple referral sources, support data