Home Shopping Manager

Albertsons Companies; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Albertsons Companies in Austin seeks a Home Shopping Department Manager to lead all aspects of the online grocery fulfillment operation, including order selection, staging, customer pickup, and delivery coordination. You will drive productivity, sales growth, and team development while collaborating with store leadership to support omnichannel objectives.

The role emphasizes ensuring accurate orders, high-quality service, and a culture of accountability and customer focus in a fast-paced,

Qualifications

• High school diploma or equivalent.
• Previous retail, grocery, e-commerce, fulfillment, or supervisory experience.
• Strong leadership, customer service, and organizational skills.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Oversee daily Home Shopping Department operations, including online order fulfillment and customer pickup.
• Ensure orders are accurately selected, prepared, staged, and delivered according to company standards.
• Monitor order volume and adjust staffing and workflows to meet customer demand.
• Ensure fulfillment processes are completed within established productivity and service goals.
• Maintain department organization, cleanliness, and operational readiness.
• Promote an exceptional customer experience for online and pickup customers.
• Recruit, train, coach, and develop Home Shopping associates.
• Maintain department metrics related to order fulfillment, accuracy, and productivity.

Skills

Leadership

Customer service

Organizational skills

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Business, Retail Management, or related field

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Summary

The Home Shopping Department Manager is responsible for leading all aspects of the online grocery fulfillment operation, including order selection, staging, customer pickup, delivery coordination, staffing, and customer service. This position ensures customers receive accurate, high-quality orders on time while driving operational efficiency, productivity, sales growth, and team development. The Home Shopping Department Manager oversees daily department operations and works closely with store leadership to support omnichannel business objectives.

Key Responsibilities Department Operations

• Oversee daily Home Shopping Department operations, including online order fulfillment and customer pickup services.
• Ensure orders are accurately selected, prepared, staged, and delivered according to company standards.
• Monitor order volume and adjust staffing and workflows to meet customer demand.
• Ensure fulfillment processes are completed within established productivity and service goals.
• Maintain department organization, cleanliness, and operational readiness.

Customer Service

• Promote an exceptional customer experience for online and pickup customers.
• Resolve customer issues related to order accuracy, substitutions, missing items, and service concerns.
• Ensure associates provide professional, friendly, and efficient service.
• Monitor customer satisfaction results and implement improvement strategies.
• Build customer loyalty through consistent service excellence.

Leadership & Team Development

• Recruit, train, coach, and develop Home Shopping associates.
• Provide clear expectations, performance feedback, and ongoing development opportunities.
• Foster a culture of accountability, teamwork, and customer focus.
• Create schedules that effectively support business needs and service standards.
• Develop future department leaders through coaching and succession planning.

Order Fulfillment & Quality Control

• Monitor order accuracy and quality standards for all customer orders.
• Ensure substitutions follow company guidelines and customer preferences whenever possible.
• Review department metrics related to order fulfillment, accuracy, and productivity.
• Implement corrective actions to improve operational performance.
• Ensure products selected meet freshness and quality expectations.

Financial Performance

• Achieve department sales, labor, productivity, and profitability objectives.
• Monitor labor utilization and productivity metrics.
• Analyze operational reports and performance indicators to identify opportunities for improvement.
• Support business growth through increased customer utilization and retention.
• Manage department expenses and resources responsibly.

Safety & Compliance

• Ensure compliance with food safety, sanitation, and company operating standards.
• Promote workplace safety and enforce safe work practices.
• Maintain compliance with regulatory, security, and operational requirements.
• Conduct routine inspections and address safety concerns promptly.
• Ensure proper handling and storage of temperature-sensitive products.

Technology & Process Management

• Utilize department software, handheld devices, and reporting systems effectively.
• Train associates on technology platforms used for order fulfillment and customer service.
• Monitor system performance and elevate technology issues when necessary.
• Support implementation of new programs, procedures, and operational initiatives.

Qualifications Required

• High school diploma or equivalent.
• Previous retail, grocery, e-commerce, fulfillment, or supervisory experience.
• Strong leadership, customer service, and organizational skills.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Preferred

• Associate's or Bachelor's degree in Business, Retail Management, or a related field.
• Previous experience managing online grocery fulfillment or pickup operations.
• Experience with labor scheduling, productivity management, and performance coaching.

Knowledge, Skills, & Abilities

• Strong leadership and team development skills.
• Excellent customer service and problem-solving abilities.
• Effective communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to analyze operational reports and performance metrics.
• Knowledge of inventory manage