Home Shopping Manager

Socket.dev; Addison (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health and 401k benefits

Paid time off

Career development

Inclusive culture

Job summary

Albertsons Companies is hiring a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate orders, and drive digital sales growth. You will manage a high‑volume, hands‑on environment, coach associates, and partner with department leaders to optimize inventory and customer experience.

The role emphasizes leadership, process discipline, and delivering a seamless digital shopping experience across pick‑up and delivery channels.

Qualifications

• Soft skills for managing large, fast‑paced fulfillment teams.
• Strong customer‑service orientation with effective communication.
• Ability to lead and train a team in a high‑volume environment.

Responsibilities

• Oversee daily Home Shopping Department operations ensuring timely, accurate order fulfillment.
• Deliver pick‑up and delivery experiences while handling substitutions and refunds professionally.
• Coordinate end‑to‑end fulfillment including picking, staging, dispensing, and delivery coordination.
• Ensure proper use of Home Shopping technology, handheld devices, and systems.
• Monitor metrics like order accuracy, pick rates, on‑time completion, and customer satisfaction.
• Create schedules aligned with order volume and productivity expectations.
• Partner with leaders to resolve inventory availability and out‑of‑stocks.
• Hire, train, coach, and develop associates; maintain a positive team culture.
• Ensure compliance with food safety, sanitation, quality, and standards.

Skills

Customer service

People management

Leadership

Communication

Organization

Problem solving

Job description

Why choose us?

Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Home Shopping Department Manager, where digital fulfillment, customer service, and operational excellence come together.

At Albertsons Companies, we are looking for team-focused managers who are passionate about people, performance, and deliver a seamless shopping experience. As a Home Shopping Department Manager, you will lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. This role offers a fast‑paced, hands‑on environment where your work directly impacts customers and overall store success.

Bring your flavor

Building the future of food and well‑being starts with a seamless digital shopping experience. Bring your passion for customer service, organization, and operational excellence to a role where you manage high‑volume fulfillment operations, support your team, and ensure every customer order is accurate, on time, and handled with care.

Main responsibilities:

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer‑focused order fulfillment

• Deliver an exceptional pick‑up and delivery experience while resolving customer concerns, substitutions, and refunds professionally

• Coordinate end‑to‑end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)

• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems

• Monitor key performance metrics such as order accuracy, pick rates, on‑time completion, labor efficiency, and customer satisfaction

• Create and manage schedules aligned with order volume, peak demand, and productivity expectations

• Partner with department leaders to address inventory availability and out‑of‑stocks impacting orders

• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture

• Ensure compliance with food safety, sanitation, quality, and company operational standards

We are looking for candidates who possess the following:

Soft skills:

• Strong customer‑service focus with excellent communication skills

• Effective people management, coaching, and team‑building abilities

• Strong organization, time management, and problem‑solving skills

• Ability to manage work in a fast‑paced, high‑volume environment

Competencies:

• Digital order fulfillment and pickup/delivery operations

• Labor planning, scheduling, and productivity management

• Performance metric tracking and continuous improvement

• Operational standards, food safety, and compliance execution

Knowledge:

• Retail, e‑commerce, or Home Shopping operations

• Store systems, handheld technology, and fulfillment platforms

Abilities:

• Ability to review performance data and take corrective action

• Ability to train, coach, and develop associates

• Ability to lift up to 50 lbs. and work in varying temperature environments

• Travel requirements: None

• Other requirements: Flexible availability including early mornings, evenings, weekends, and holidays; reliable attendance; compliance with company safety policies and Code of Business Conduct

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Associate discounts

• Health and financial well‑being benefits for eligible associates (Medical, Dental, 401k and more!)

• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits

• Leaders invested in your training, career growth and development

• An inclusive work environment with talented colleagues who reflect the communities we serve

A copy of the full job description can be made available to you.

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well‑being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well‑known banners include Albertsons, Safeway, Vons, Jewel‑Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well‑being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).