Home Shopping

Rosauers; Belgrade (MT); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Healthcare benefits

Great culture

Community impact

Job summary

Rosauers Supermarkets is seeking a lead online grocery shopper to guide product selection, prepare curbside orders, and assist with customer queries. You’ll drive service excellence across all touchpoints and mentor the e-commerce team, ensuring accurate pricing and efficient delivery.

The role emphasizes communication, reliability, and quick problem-solving to enhance the customer experience and support store operations.

Qualifications

• Must be at least 18 years of age or older.
• Complete a pre-employment background check.

Responsibilities

• Ensuring that orders are accurately selected, scanned, and packed for pick-up and/or delivery.
• Providing outstanding service through all touchpoints of the customer experience.
• Guiding customers on comparable substitutes for discontinued or unavailable products.
• Responding promptly and effectively to customers' feedback, suggestions, and complaints.
• Reporting issues and inventory availability to Store Management and E-commerce Coordinator.
• Engaging with customers and ensuring any special requests and instructions are followed.
• Working to enhance and confirm the accuracy of product pricing and information.
• Collaborating with store departments to ensure efficient service delivery.
• Leading, motivating and training the entire e-commerce team.
• Perform other duties as assigned.

Skills

Friendly

Helpful

Communicative

Reliable

Eager to learn

Job description

Description

Here’s what you’ll be apart of

We are seeking a lead online grocery shopper to join our team. As a lead online grocery shopper, you will offer advice and guidance on products, prepare curb side pick-up orders, and assist with customer queries. You should demonstrate excellent communication skills and strive to exceed customer expectations.

To be successful as a lead online grocery shopper, you should be resourceful, energetic, and pay attention to detail. Outstanding Lead Online Grocery Shoppers add value to the customer experience and work to resolve any issues that they might have.

Why you’ll love working for us

• Great benefits. Healthcare coverage, retirement savings and more!
• Amazing culture. A hands-on group of fun and friendly people.
• Positive impact. We are always giving back to our local community.

You’ll make an impact through

• Ensuring that orders are accurately selected, scanned, and packed for pick-up and/or delivery.
• Providing outstanding service through all touchpoints of the customer experience.
• Guiding customers on comparable substitutes for discontinued or unavailable products.
• Responding promptly and effectively to customers' feedback, suggestions, and complaints.
• Reporting issues and inventory availability to Store Management and E-commerce Coordinator.
• Engaging with customers and ensuring any special requests and instructions are followed.
• Working to enhance and confirm the accuracy of product pricing and information.
• Collaborating with store departments to ensure efficient service delivery.
• Leading, motivating and training the entire e-commerce team.
• Perform other duties as assigned.

What we’re looking for

We might be a great match for each other if you are…

• Friendly. You enjoy people. A sense of community and belonging makes you smile.
• Helpful and Supportive. You enjoy seeing the positive impact you make on others.
• Communicative. You are a mindful listener, who engages in meaningful conversation.
• Reliable. You are someone that your team can always count on.
• Eager to learn. You’re always ready to take on exciting and new challenges.

Meet the Team

Find out what our team has to say about us on Glassdoor!

Requirements

You’ll also need…

• You must be at least 18+ years of age or older
• Complete a pre-employment background check

Physical Requirements

• Prolonged periods standing and walking.
• Must be able to lift up to 40 pounds at times.

Who are we? Meet Rosauers Supermarkets!

At Rosauers Supermarkets, we pride ourselves on being a good corporate citizen and a community partner. We take care of each other so that we can provide excellent service to our customers. If you’re looking for a career where you can advance, you’re in the right place.

Rosauers Supermarkets is an equal opportunity employer and is committed to hiring a diverse team.